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September 2025 by Anthony
Have been here several times and I can say that I am never completely satisfied from the customer service standpoint. Latest visit I went shortly after opening so store was less crowded and everyone’s priorities were focused on stocking items. Was in the shoe department initially helped but then left alone with no check ins. I saw another gentleman walking around it for minimum 5 minutes and still no one asked him if he needed help.
Tons of things in the store for all types of activities but if they had a competitor then I would definitely check them out.
I hope they start doing better.
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August 2025 by Marcus Cruz
First come first serve, it’s with respect and common sense so be treated. Ask for help they keep passing Me saying one minute. So I give one minute of my time for this review.
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August 2025 by Tim Rineer
Elijah was a great help in finding soccer cleats for my daughter. Top notch customer service and communication.
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July 2025 by chuck wolf
Great football cleats
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June 2025 by Brandon Balmer
Ordered shoes online. Wore them 1 time and the insole got messed up. Was told I couldn’t exchange them or return them even though they came online and were clearly defective. Very disappointed
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June 2025 by Ben Siegrist
Three people were pretty rude to us, and basically tried to kick us out of the store at the last minute because it was just a few minutes past closing. I’ve worked in retail before, and we always tried to help people find things which is the fastest way to help them leave. Really disappointed.
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March 2025 by Uzair Ahsan
Went to pick up shoes. Couldn't find any assistance to get the size we wanted. They had one guy running around for the entire shoes section who ignored us. We placed a request on the one machine they had available - and that request was never fulfilled. Finally we walked out without purchasing - we'll buy from another retailer, thanks very much. (and then they wonder why people shop online)
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January 2025 by Tyler T
Great Dicks's location, got some shoes here today and although they were super busy, the process was easy and fast. Friendly workers and huge clean store! Overall a really good visit
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December 2024 by James Bonaza
Rude customer service - refused return after 1 day
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December 2024 by Lotusyaree Infinity
I recently visited Dick’s Sporting Goods in search of something simple: a pair of water shoes. What I expected was friendly, knowledgeable staff who could guide me to the right product or at least point me in the right direction. What I got was an appalling display of indifference and rudeness that has ensured I will never spend another dime at this store.
Upon approaching the staff for assistance, I was met with cold, disinterested stares. When I asked if they had water shoes, their response was a curt “No” without the slightest effort to suggest alternatives, check inventory, or even direct me to another section of the store. It felt as though I was an inconvenience just for asking.
The lack of basic customer service didn’t stop there. The staff looked at me as though I had ten heads, as if my request was absurd. Their dismissive attitude made it abundantly clear that they had no interest in helping me or ensuring I left the store satisfied. The experience was demeaning, frustrating, and the polar opposite of what any customer deserves.
I left the store empty-handed and insulted, vowing never to return. Customer service is the cornerstone of any successful business, and Dick’s Sporting Goods failed spectacularly. If they don’t want to treat customers with respect, they won’t have to worry about me—or anyone I share this story with—contributing to their bottom line.
There are plenty of other retailers who value their customers, and I’ll happily give them my business instead. As for Dick’s Sporting Goods? They’ve lost a customer for life. Good Luck with your existence. 0 Stars
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November 2024 by alexander baldwin
I went in to pick up a bike for my son and had a wonderful experience. A wonderful, kind gentleman named Jeff was the associate that assisted me and I couldn’t have been more pleased. He explained everything and gave me the complete detailed rundown about the bike. Thanks Jeff!
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November 2024 by Nikki W
My son and I went here yesterday around 10 am when they opened. He needed to get some shoes for wrestling. There was a young man late teens that was very helpful with getting our shoes. He was running around back and forth and had dark brown hair. I thanked him for his help before we left!
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September 2024 by Mat Sigman
Kind of funny how the other week the t-shirts were $35 and now they're $40 bring back hunting stuff you Democrats
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August 2024 by Alex DeCandis
An associate by the name of Cole helped me a lot during my visit to purchase sunglasses. He gave me helpful suggestions and insight on what to purchase. I was very pleased with the service provided by Cole.
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May 2024 by Bassel Gaber
they gotta fix the problem with ordering online. Ended up ordering from the official website of Nike. It was a way better experience!
