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February 2024 by Larry Tedder
After an unfortunate accident, I needed a rental and Enterprise provided me everything I needed.The 2025 Audi Q5 was perfect until my Lexus was fixed.
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February 2024 by Daniel Tapia-Ortiz
Bad experience. Normally enterprise as a whole does well. 180 here.
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January 2024 by Pequea
Service is ok. Never seem to have availability. Have to wait a day or two to get a vehicle.The detailer of your returned vehicle should do better cleaning. The last car I had from here had a dead animal (squirrels body part) jammed up in wheel well. Your new car smell spray didn't even cover up the death smell. This location really needs to look into expanding your fleet and services.
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January 2024 by Dwayne Rodriguez
Staff members weren't attentive, I wasn't greeted upon entering and the staff seemed to have an attitude and were on their cell phones. When I was finally helped by a staff member, you could tell he was overwhelmed, and none of the staff were helping him as the customers were waiting in line.
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January 2024 by Aaron O
This location has always been great on rentals. I had an emergency and needed a car. They had me ready to go in about 10 minutes. I'm always happy with my experiences here
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January 2024 by Downing Jacobs
Clean car. Good value weekly rate.
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December 2023 by Kimberly Riddles
Everyone was friendly, courteous and professional. It was one of the best experiences that I've ever had getting a rental vehicle. They met me at the body shop where my vehicle was getting repaired and they responded quickly when I emailed them with questions. I would absolutely choose Enterprise again if I need a rental car.
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December 2023 by Cheryl P.
If I could they would be 10 stars negative! Unfortunately I had a commercial truck hit me in the back in stopped traffic rush hour. The fuel pump was damaged in the wreck so I went and picked up loaner at this location. I had the vehicle for 2 weeks and i took it back in the morning on a Saturday. I didn't think they were open so one of my employees was with me and I asked him to take the keys over to drop box while I cleaned the liner out of my belongings. I seen my employee almost at the drop box and to my surprise a man walked out the door and took the keys from my employee and asked the question who was the rental under? I heard him and I told him my name. He said ok. Needless to say a few weeks later I had a deer run into my car so I called my insurance company and they set me up a new loaner with enterprise. When I went to pick up. Enterprise has me as a no rent because someone unauthorized brought vehicle back. I've called to resolved this more than 20 times and no will call me back !!!!!! It's been since 11/10/23 to get resolved and today is 12/09/23. No call back in a month from the store manager or corporate!
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November 2023 by Lisa McHenry
Garrett was so helpful and accommodating. Service was fast and efficient. Everything was easy, from reservations to dropping off. I won't rent from anyone else.
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November 2023 by Carlos Vadi
Enterprise on Colombia Ave Lancaster pa. I strongly recommend, great service stress free fast and easy. These guy get job done right to the point. Soon enough you are on your way. 5*****
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September 2023 by Nina Rivera
Absolutely great customer service. I came in @4:30p they got me into a rental, switched it to a smaller one 2 days later, that worked with insurance rental coverage as well. All 3 of the men that helped me were kind, patient and had great customer service. Would come again and would recommend this location/place to anyone! Thanks again for all the help!
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September 2023 by Theresa Pellicore
Staff were very helpful. Knew what type of car we needed and accommodated us. We had a Chevy suburban and this suv was great for our trip to Fla. and back. Highly recommend Enterprise.
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September 2023 by Zarita Herasme
Enterprise helped me to resolve a huge problem by providing me with a great suv while my vehicle was been repaid. As always I have the best experience with customer service at the time pick up the rental car, during and after dropping it. You guys are excellent!
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September 2023 by Paul Zook
Easy in easy out. Ample parking. Staff was busy but tried to be prompt. Effort was good. Closed Sunday when I dropped off vehicle. Vehicle was ready to go.
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August 2023 by Rose Derr
The entire rental experience was great! Maxwell was Very friendly and explained the rental process. Thank you! I would suggest telling customers a little bit more about the newer cars and how the car is with lane changes, and keeping you within the lines.