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February 2024 by Daniel Tapia-Ortiz
Easy process. Staff was great. Recommended.
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December 2023 by JILL BUCHTER
I reserved a luxury sedan. Was called the day before and was told that I would either get a BMW, AUDI, OR a VOLVO. I didnt get that. What I got was a SUV. He told me they were depending on someone to return 1 car and that person extended their stay in that car. It's bad business to rely on 1 person returning that car. NEVER RENT THRU ENTERPRISE ON MANHEIM PIKE OR ANY OTHER ENTERPRISE!!!! They also screwed someone else over while I was there
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November 2023 by Richard Mccrary (Rich M)
Rent from this location about 4 to 5 times per year and I have never had anything but the best service. They are always super polite and bend over backwards to meet your needs. Will continue to use them in the future.
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November 2023 by Rae Blessing
Employees were friendly and easy to deal with. The cars were clean and modern. I would definitely use them again!
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October 2023 by Alex Engard
Great customer service. Had the car I needed for an emergency business trip. Easy to return. They Called to confirm drop off.
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October 2023 by Sarah Farley
Enterprise FAR exceeded my expectations, they made putting my car in the shop smooth and easy! They were more than accommodating and I will be using them for any necessary future rentals!!
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October 2023 by Brett Dunbar
Vehicle was clean, well maintained, and it was a free upgrade. Customer service was excellent, making the process super easy and simple. I’d go back in a heart beat when the need arises. Thanks guys!
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September 2023 by scott rumer
I was told I would get an email with a survey about my experience. I never got that email so I’m leaving a review here.Great experience renting a vehicle. I was looking for a nice comfortable truck to rent for a getaway. We picked the truck up on a Sunday morning. It was a little busy when we got there. But the line went pretty quick. The young man that helped us was awesome! I feel really bad that I don’t remember his name. I asked him if they had a specific model truck. He said yes, and let me pick from available on lot. He walked us around the truck explaining things, and offered to help us understand any controls inside the vehicle. Just a great experience, fast, and love the after hours return. We will definitely be renting from this enterprise in the future. And if the young man who helped me rent the Ram 2500 reads this, thanks for your help!
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September 2023 by Timothy Fay
This location is small. We rented from here, because we were able to do a late return. When we picked up the car, we waited around while a single guy up front was handling the large amount of guests at the front. Nothing this place does is quick, and greeting customers and letting us know how long it’s going to be, is not something this location does. They had plenty of staff in the back who was doing absolutely nothing. When we finally got to the counter, the deposit is almost twice the rental. I’ve never had to experience that until this rental experience. Then they will only take a major credit card for out of state rentals, so I had to put the car into my name. The store front was clean and had some seats for those of us who had to wait upon arrival. The return experience was pretty uneventful. The guy barely spoke to us, checked in the car and we were on our way. Definitely one of the most awkward rental experiences I’ve ever had. This location was good, because we needed a car, but was pretty bad when it came to making the customer feel wanted and appreciated. This location needs to interact more with the customer and make them feel engaged and like they are happy to earn our business. For a business that makes every employee a manager, they are about to not have a great business.
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September 2023 by Bob Ference
Everything went smoothly, as usual. I personally don't use any other rental agency. My only suggestion is National Reservations should have access to real time inventory for any given location. I reserved a mini-van but one wasn't available so I was put into an upgraded SUV at over $100 more than quoted. Perhaps I should have been given the Mini-Van rate as a courtesy.
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September 2023 by Paul Andrew
Enterprise agent John provided very quick and efficient pickup and drop off of my vehicle. He provided a ride to and from the Amtrak station in Lancaster. I will definitely be using Enterprise again!
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September 2023 by Isaac Ludwig
The Enterprise location in Manheim Pike in Lancaster PA was a pleasant experience for my August 2023 trip. They were professional and above expectations. They even facilitated me extending my car rental while I was on a trip.
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July 2023 by King Martin
Recently rented a 2023 Camaro and the customer service was excellent! The process was smooth and easy Will be coming back for any car rental needs!!!
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July 2023 by Randolph Zambrana
Excellent service!! Quick, direct and helpful. Ben took care of my wife and I and later Jason on the way back.Great pick up and delivery service to and from the train station from Ben. Will be back next time we are in the Lancaster area.
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July 2023 by Sandra Cheung
Service could be improved. No one greeted us when we walked in, or acknowledged us even after waiting for over 20 mins. We were next in line when we arrived, so I really can’t explain how it took so long for service. When it was finally our turn, the agent was friendly and asked how our day was going. In total, we were there for about 45 mins, which is a lot, considering that we booked online. The interaction consisted of a swipe of a credit card and handing over the car keys.
