H&R Block is known for its professional and knowledgeable staff, particularly Denise Frey, who has received high praise from clients. Denise stands out for her dedication to providing detailed explanations and answering questions about new tax laws. Clients appreciate her ability to research difficult situations, ensuring they receive the best possible outcomes. Many have expressed their comfort in discussing their tax matters with her, citing her professionalism and extensive experience of 36 years in the field. While the service is generally efficient, with clients noting quick turnaround times, some have pointed out that the cost of filing taxes has been increasing. Overall, H&R Block, especially the Lancaster location where Denise works, is recommended for its reliable service and client-focused approach, with many customers looking forward to returning in the future.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
