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March 2024 by Britney Diaz
Absolutely horrible place! Me and my family have never felt so discriminated and unattended at an IHOP before. DO NOT EAT HERE unless you want to be discriminated and treated like an animal. When we first walked in the whole place was completely empty and now I know why no one goes to eat there. There was nobody at the front desk we decided to wait at least 15mins for a hostess to sit us at a table. After 15 mins me and my dad decided to go knock on the employee door and we said “excuse me can we get a table?”. One of the waitresses said “can you give us a second please” with the most bothered face and then turned to her other coworker and said “I hate these Spanish people”. This place is absolutely absurd and racist. There is no customer service whatsoever. PLEASE do not go eat at this ihop for your sake. Other people that also walked in said they felt so unattended and it is not a restaurant that should be serving food. Find another IHOP that will make you feel attended, safe, and have good customer service. No wonder they have only 3 starts they don’t even deserve any stars at all.
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March 2024 by Carolyn Mcclure
I had to wait 40 minutes for my meal.I was informed several times that my meal was coming. They told me when I was seated that the waitress was in training. She wasn't getting checked on.Finally I got my meal the bacon was not totally cooked . My friend told them no cheese on the eggs they had cheese on it. They accommodated her with another plate. I have worked with the public many years serving food. I hope in the near future , it will get better.
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March 2024 by Rich Reinberg
Waited over 20 minutes in an almost empty restaurant with no service. No staff to be seen. Finally seated, and then nothing for another 20 minutes. We left.
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March 2024 by Z G
Great service and food was
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March 2024 by Cameron Jay
Was told the wait would be 30 minutes, waited over an hour to be seated. If told it was going to be long we would have left. Service was horrible, food was horrible, didn’t bring all the food out at once. Just overall a bad experience, don’t waste your time or money
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March 2024 by Sherri Carl
Awesome margarita's steak and chicken
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March 2024 by David Brown
March 15 25Had early morning breakfast, Tina was my server and she is awsome!!!Scrambled eggs, light and fluffy cooked done, not burnt or runny.Hashbrown nice an crisp outside, cooked well inside and not mushy. Grits were cooked and not mushy or full of hard kernels. Bacon was done and not to crisp or chewy. 2 thumbs up to the cook today.
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March 2024 by Lisa Edwards
Eggs had a slice of cheese just sitting in the top so that let's you know they were cold Pancakes and hash browns were as well. Manager couldn't even come see what our issue was because her and staff was in the kitchen cooking.
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March 2024 by kaysute
hated this place, whatever u do turn back now. i promise you the restaurants around lancaster will please you more than going here. trust me on
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March 2024 by tommy beachley
We walked in and threw other couples were waiting. There were 5 tables empty and several tables open. We still waited 20 min to be seated. The front end is being run by teens with clearly no leadership. Waited 45 min for sub par food which is greatly overpriced. The service was non existent. We had to remind waitress to bring our drinks after she brought our food. Worst experience in lancaster
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March 2024 by Jamie Vogler
DO NOT COME TO THIS PLACE!!!!!!-Took an hour for food-Two meals didn’t come with everything it should have-Fruit was rotten-Hair found on sausage-Was told they ran out of bacon-Waitress was not attentive to our tableOverall EXTREMELY disappointed in everything about this place!
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March 2024 by Susan perez
Service is awful. Waitress NEVER smiled, NEVER came back to check on us.Waited 30 min to be seated despite empty tables. Waited another 10min for server. She takes order. Brings coffee, no Spoons, no Napkins. 30 minutes later, still waiting for our food. Finally, food arrives, delicious.Asked for refill on coffee, 10 min later she brings it.1 1/2 hrs!Tourists! GO TO DIENNERS ON RT 30!!! I know I'll not return here.
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February 2024 by Judy
Long wait for a table, glasses with iced tea were dirty, mozzarella cheese sticks very greasy, however, our waitress was very attentive. Will not be back.
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February 2024 by P Z
Waited almost an hour for our food. We were in the area for a dance competition, and had to rush back to the convention center taking our food with us. When I contacted IHOP concerning the poor service we received, they offered me a gift card for my trouble, taking my name and address to send it to me. This was late January that we received their offer. I accepted their gesture because I usually enjoy IHOP. That gift card NEVER arrived!! I reached out to them to tell them I never received it and they never responded!
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February 2024 by Patricia Moore
The service wasn't so good the food was good and i was given plastic wear to eat with.
