Jared

Most Recent Comments

• February 2024 by Taylor Gockley
  Each time I’ve gone in, the staff has been so friendly and helpful! Stephanie is such a pleasure to work with and genuinely cares to give the best service, advice, etc.
• February 2024 by Kendra Groff
  Our experience with Jared has been above and beyond. My engagement ring was from a different jewelers and we were not satisfied with their work or customer service. We decided to go to Jared for the wedding band hoping they would be able to work on my engagement ring as well. From the start Todd was welcoming and answered all our questions. We then started to look into wedding bands and I found one from another jewelers. We took an image of it back to Todd and he helped us create a custom ring to match my engagement ring. At one point my engagement ring had been sent out to be worked on for the custom ring, but I needed it for our engagement photos. They were quick to ship it back to the store in pristine condition and ready for photos the day before. Todd walked us through the whole process for our custom and made sure every meticulous detail was correct. It has been one week since our wedding and we just needed a slight adjustment in size due to the complexity of the whole ring set. Todd is great at what he does and makes you feel like a friend in the whole process. We will continue to praise the work everyone has done through this whole process and we are 100% satisfied with the rings and service.
• February 2024 by Maisie Orendorf
  My fiancé did a custom designed engagement ring through Jared. The ring initially looked like what I had wanted and was happy with how it turned out. A month later the center diamond started spinning... I took it to them and they at first tightened it and suggested I don't wear it as often and sent me on my way. No surprise about a month later the diamond was spinning yet again. They then elongated the prongs which again did not work and it started spinning a third time. They were not very apologetic about the entire situation and sometimes would make jokes as if this wasn't an extremely frustrating process for me. I was known by all the staff there because of how often I had to be there and they would say to me "back again" as if this was a joking matter. Eventually after months of going back and fourth there they ended up having to completely put a new head on the ring- which was not what I had originally envisioned but I basically had no choice. I never was truly given an answer of why this was occurring and they should not have a custom design process if the rings aren't able to be made properly. I almost had to get a completely different ring because they couldn't find a solution to the problem and kept putting band aids on it. I would not suggest doing their custom designed ring process. Thankful that we got a warranty and everything was fully covered but they also had made comments that the band couldn't ever be replaced because it was made elsewhere. I think with the amount of money we spent they should have found a solution to the problem regardless of what it entailed. They were not sincere or apologetic and I had to deal with a new person each time I went there.Editing a year later: Changed my 1 star review to a 3 star review. In the end the store manager Natalie did reach out to me and they had a new jeweler that was able to fix my ring back to the original design I had wanted and it has held up for almost a year now. I appreciated them following through and were determined to get my ring back to what I had originally wanted. The process was less than ideal but the overall product is what I wanted. Thank you Natalie and your team for fixing my ring.
• December 2023 by Chase
  Manager was a bit pushy for a sale, we walked in and there was a kid helping us but the manager thought he was to inexperienced so he stepped in, he was very knowledgeable! But did not stick to our budget almost doubling it and then kept telling the other employee to write it up but we didn't want it.
• December 2023 by Doug Womer
  Five years ago my mother, sister, and I went to Jared's on Harrisburg Pike in Lancaster PA. It was my mom's 85th birthday. My mom was not looking for anything in particular, just something to mark the occasion. All three of us were greeted by Todd. We enjoyed talking to him and he showed us a pair of earrings for my mom. My sister and I also ended up buying some jewelry. Every year on my mom's birthday my sister and I take her to Jared's, my mom is now working on her 91st birthday.A year ago my husband and I moved to Lancaster to be close to my mom. I had been thinking about updating my diamond setting, I figured I was due after 43 years of marriage. We went to Jared's and I was greeted by Todd with a big smile and greeting. I told him I wanted to change my setting and he showed me a few that had just come in to the store. He also showed me a beautiful cushion diamond that I loved. Todd worked really hard to get me the ring of my dreams even though the store was very busy. Thank you Todd for making it such a fun and special day for my husband and I. -Sandy
• December 2023 by Marybeth Benesch
  I just LOVE Jared’s!!! They are super welcoming, friendly, knowledgeable and passionate about meeting the needs of their clients! Brought my ring in to be polished and cleaned up! Same day service! I personally recommend Gabriel, Natalie and/or Stephanie at the Jared’s in Lancaster! Great people who truly care to help their clients walk out with shiny and affordable bling!
• December 2023 by Rob High
  I cannot say enough good things about this store and in particular about their employee Gabriel. My partner and I were in the early stages of looking at engagement rings and neither of us had a clue about anything or where to start.We started our search here and immediately it was clear, this had to be the place and the person we got our ring with. Not only did Gabriel make the process easy, he made it an experience and that is something that is hard to find when shopping for any product. He quite literally went out of his way to learn my partner's likes and dislikes and was instrumental in helping us hone down on what we wanted.The rest of the store and team was equally pleasant. So many stopped by to look at our choices and provide compliments and pleasant conversation.So if you are looking for something special then I cannot recommend enough, this person and this place to help you in any need you have.Once again, thank you for everything Gabriel and to Jared's just know you have something special in your employee. Thank you guys!
• December 2023 by Heather Dehaven
  Jill was amazing helping out with the new watch we purchased , even though she wasn’t the original person who sold it to us .She was more then happy to take care of it .While we were waiting Karisa took ample time showing us multiple pieces of beautiful jewelry, we decided on a great pair of blue topaz earrings . Such personable wonderful people to work with .Natalie is great and they always go above to help out .Thank you all !We are happy repeat customers!
• October 2023 by Deborah Schmidt
  Over the last several months, I worked with the team at this Jared location, particularly the assistant general manager Todd, to create the custom tanzanite, white sapphire, and diamond ring shown in the picture. I had acquired the tanzanite and white sapphires from a gem and mineral show and purchased the marquise diamonds from Jared.Over the course of the entire process, Todd and the other Jared employees I interacted with were incredibly kind, helpful, and patient. They guided me through the entire process, answering any questions I had, implementing the changes I recommended to the design, and ultimately creating a beautiful ring that I am delighted to wear on my hand every day. Thanks so much to Todd and the rest of the team for making this ring a reality!
• October 2023 by Jaymie DeJesus
  I was so stressed because my fiancé and I waited till LAST MINUTE to get our wedding bands. Our wedding is 1 week away and Steph & Gabriel went above and beyond to make sure we didn’t leave with out finding the wedding bands we truly wanted. So happy with our purchase and thankful for staff that helped us! Our rings are perfect.
• August 2023 by Dana Food Safety LLC
  This is the first I’ve been at Jared. I got some Jewelry sized. I worked with Gabriel. He made my experience so positive. They have gained a customer for life. He was wonderful! Such a gentlemen. He had so much knowledge. He took such great care of me and my jewelry.The jewelry was returned in better shape then when I dropped it off. It sparkles and shines, and fits perfectly. If I could give a twenty stars I would. The other employees were just as friendly. I felt like I have known them forever, as friends. No pressure. Just being helpful and kind. They want to go the extra mile to make sure you are taken care of. And they are supportive of St Jude Children’s Hospital. What a wonderful place to shop. You will not find me anywhere else but our local Jared Jewelers in Lancaster PA. Thanks Gabriel and your team! I’m sure I will see you soon.Dana, Paradise PA
• August 2023 by Jessica Hiestand- Schwanger
  My fiancé and I were in a motorcycle accident the end of May. I was in a coma for a couple weeks before I awoke to find out that my fiancé had passed away. When I got out of the hospital, I found that my engagement ring had been twisted and destroyed. I took it in to Jared And the customer assistance was amazing. They took my ring to the manager and to a jeweler that they thought would be able to handle it. They created me a whole new ring to match my old engagement ring since it could not be fixed. This new ring is beautiful. My fiancé would love it!!! I’m so proud to be a member of the Jared family!!!
• July 2023 by alicia flynn
  My husband and I were in the market for an anniversary ring in January of this year (23). We worked with Todd Hoffheins at Jared Galleria of Jewelry in Lancaster and had an excellent experience with him!Going in, I personally did a lot of looking at designs and styles via Pinterest to figure out what I liked. We knew a few things; we wanted my husbands birth stone incorporated, pieces representative of nature which we both love, a scripture inscribed on the inside that has a very special place in our lives, the design in his wedding band and diamonds. The style and the way these things would come together was all up in the air.I came back with a few designs that I liked and allowed the design team to take a crack at it. The initial design came back different from the vision we had originally intended. I went back to a blank canvas and tried to design it myself ( I loved jewelry design and creation when I was younger so this was even more exciting) incorporating every detail we wanted. A few changes were made as we finalized the design and the ring came out more beautiful than we could have hoped for! It is literally a one of a kind. No other ring in the world like it and that made it even more special.Todd was amazing to communicate with even through our process being a bit longer than anticipated because I took time to redesign. The silver lining? We developed a new friendship with Todd over music and so many other things. Shared life events and got to know each other.Todd personally put in a level of care to ensure that the design was exactly what we wanted and it was 100% worth the time investment. Thanks Todd, we appreciate you and the team so much!!!
• July 2023 by Jonathan & Megan Gottschall
  The customer service here is amazing. We went into Jared looking for wedding bands and Natalie and Jill really helped us figure out what we were looking for. My engagement ring didn't have a matching wedding band and while there were a few that could work, Natalie helped explain the process of getting a custom wedding band made! We were so happy with the process, we received emails and phone calls checking in and letting us know where they were with the process! Upon receiving my wedding band, I couldn't have been happier that I went with Natalie's help to get my own custom wedding band!
• July 2023 by Alexis Price-Moyer
  My husband and I have been coming to Jared’s in Lancaster for the past few years and Todd has managed to exceed all expectations. Working with him has become like working with family as we perfected my beautiful wedding set. He managed to figure out what I was looking for without my saying so and the end-product is more than I ever dreamed of. Finally, our last project was a custom fingerprint necklace of my father’s print. After losing him to cancer when I was 9, now I can officially say that I have a piece of him wherever I go whenever I wear my pendant. It has become such a sentimental piece and my prized possession. Thank you so much for turning my visions into reality, Todd. I am so grateful for you!