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November 2023 by Andrew Potts
Very friendly customer service, and they helped me understand my vehicle and its needs. When people have car issues, frustrations and inconveniences usually come with them. Having a shop that is patient, friendly, and efficient makes a big difference in these cases. Thanks for the great service!
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November 2023 by Pat C.
I bought back tires from the Prince Street location about a year ago, and I do not put on a lot of miles on my car. I noticed I was sliding whenever it rained, and so I called them. I had only put on 5,000 miles. K&W were responsive, they told me the tires were shot and I needed new ones. I was a bit alarmed the tires lasted only 5k miles. They recommended another set, I paid the difference for the new tires after the warranty, and off I went. Unfortunately, I continue to slide whenever it rains. I had just got on a highway and that is when I noticed at 60MPH I was sliding. Moderate rain, began hydroplaning into the other lane but thankfully nobody was there. I called the downtown office on a Thursday afternoon. The manager told me he would call me the following day. Nothing for almost a week, so I called them. Said he was researching what is wrong with the new tires and would call me. No call so I called again the following week, and he said he was still researching. No return call again. That last call was a few weeks ago now, and I have heard nothing. I took my car to my mechanic who wondered why the replacement tires on a sports car are perpendicular to the grooves instead of at a 45 degree angle so the water trickles away. I had no answer since I am an idiot regarding cars. However, I will go elsewhere going forward. Incidentally, when it rains now, I am not driving my car as it continues to slide anything over 55MPH. I am going to attempt to return the tires, but I will not use K&W Tire ever again. Disappointing because my mechanic recommended using them last year.
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November 2023 by Alexis Willey
Excellent service and they flat out tell you what everything is going to cost so there are no hidden fees! I would recommend K&W on Prince Street to anyone!
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October 2023 by Sami Lam
Excellent service! I have tiny wheels (185 60r15) so a few other tire shops didn't have that size in stock. Came in with one flat tire to K and W and was able to not only get my tire changed in less than an hour, but Dave let me price match from Amazon! They also vacuumed up a small spill in my car (free of charge and didn't even mention it---a wonderful surprise!) Waiting room had free seltzers, tea, and coffee. Great experience after an unfortunate flat tire!
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September 2023 by Liza Steele
I had an appointment at Brubaker Jeep- they were so rude, I left and drove over to K&W. I have always gotten tires there, but never service. I will NEVER go anywhere else!!!! The service was absolutely first rate. The manager, Dave, was the BEST!!!! A++++
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September 2023 by Erin Battaglia
Had a nail in my tire and was able to get an appointment last minute to accommodate my work schedule. Fast easy fix!
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August 2023 by James Walton
Had new tires installed and state inspection. Work was done promptly. Great service!
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August 2023 by Josh Talbot
Nice laid back place that seems to operate with integrity and they took great care with my expensive aftermarket wheels while mounting my tires.
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August 2023 by Dallas Herr
There delivery service stinks. They park in front of bay doors so you can't work and make money. Then they put the tires they deliver in the middle of a work bay. The delivery drivers here do not care about the service they provide and definitely aren't courteous to the businesses that the deliver to and i believe this starts from the top.
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July 2023 by Charlirae Strauss
Topaz is awesome! They are very quick here and precise! Got my tires rotated and brake pads changed, prices are decent!
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July 2023 by Jimmy H
Excellent Customer Service..I cannot say enough about the Honest..Quality..Fair pricing work they do at K&W Lancaster City.. This is the Main reason I'm a return customer
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June 2023 by Richard Phelps
Perfect experience. Rare to have high customer service such as this. Everyone should do their business here. In and out in less than a hour. Thank you (manager and assistant manager for your great attitude)
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June 2023 by David Vakili
The place is great! Grant Clark is a top notch mechanic who will let you know if your car has items that need immediate attention, or if it will require replacing in the near future. Dave and Topez in Customer Service are very friendly and made me feel welcome. I've been going to K&W for years with all of my vehicles, so if you want an auto repair station you can trust, K&W is it. If you are considering some repairs, inspection or emissions, give K&W Tire in Downtown Lancaster a try. I've never had a bad experience here.
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March 2023 by Julie Merrill
Just had my tires rotated here a few weeks ago. The service people are always quick, curteous, and they do a quality job. I've been using this business for at least 20 years and recommend it.
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March 2023 by Sonni Stoner
The vibes are amazing! Friendly staff and a beautiful waiting area, complete with houseplants and a coffee bar!