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February 2024 by Bong Dang
Don’t go here Mimi and all the workers is suck .Don’t Like help you at all .
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December 2023 by damian ortiz
My stepdad went into the store to transfer his number to another phone but the manager JOSE insisted that he needed to BUY a phone and start his own line. but he was on call with 611 saying it’s not locked and there shouldn’t have been a problem.
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November 2023 by Milly Merced
Currently at location. Sign says open @10am. It is going on 10:30am and no one is in, as doors remain locked. As I sit outside waiting; they've missed out on 3 possible clients already. Not good customer service. Please dont write back apologizing I dont need you too, i've already read other reviews and clearly understand no one there seems to care.
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August 2023 by Niki Fasarakis
BAD EXPERIENCE ALSO , trying to get ahold (currently of the OWNER OF THIS PARTICULAR STORE & or DISTRICT MANAGER ). . We were done very wronged , Charged for things we didn’t ask for , thank God I looked on my (MY METRO ) account 2 days later. The guy there OVER CHARGED ME AS WELL AS GAVE ME PROTECTION FOR MY PHONE WHICH WE DID NOT ASK FOR !!! DIDDDDD NOT ASK FOR. WHICH MEANS WE PAID FOR SOMETHING OUT OF POCKET NOT KNOWING WHAT WE GOT. NEVER ASKING IT. AFTER ASKING FOR THE $40 plan. He charged us $75 my bill online says a whole different price. Something is not adding up here … I want answers. HORRIBLE CUSTOMER SERVICE.
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May 2023 by ILA MCKEE
Worst customer service ever. Do not purchase from this location. I'm filling a theft by deception charge in this location with the BBB and district representative. My father and I switched our plans from Boost mobile to Metro. My father is 81 years old and has a hard time working the smart phones. So after speaking with customer service I was informed we had 14 days to return the smart phone and switch to the simple to use flip phone. My father and I went back to the store on the 6th day of purchase. The manager Josue informed me he couldn't do the switch return only their area manager could. I left my name and number for her to call me directly. The manager told my father to return the next day and they would do the switch then. My father returned the next day and was turned away. The area manager wasn't there again. So my father and I returned again a third time. Same thing the area manager Surelis wasn't yherr again. I later called and left my number for here to call me again. The manager confesses he never gave her my information when I called back the next day. Both managers are avoiding switching my father's phone or even calling me back. I just hung up after asking to speak with the manager and put in hold for 15 minutes. Not only did they add protection insurance in the three phones I purchased without asking me or having my permission.
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February 2023 by Dustin Giberson
I wanted to get the free I phone 11 when switching to metro plus add a line. Boost said they could do it for $260 then said its gonna be more so I went to metro. This young lady made it so simple. I got a NEW iPhone 11 for 100 buckd. In there 10 min. She made my day
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August 2022 by Celines Baldrich
For the lady that works @ Metro T-Mobile that spoke to my 70 yr old mother with a nasty attitude this star is for you. Shame on you!
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May 2022 by UnitedCrypto
Highly recommend. Great service and the ladies were very helpful and went above and beyond to gain a new customer. Thank you!
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May 2022 by Arelys Aviles
I came in and service was good but they basically sold me on a phone that when I wanted it they didn't have so I settled for another phone I didn't really want so I get home n I notice the the light on the phone screen blinks on n off as if eventually my screen will black out so I go back and I say I'd like to exchange my phone I explain n I am told I can't exchange it I ask why and I'm told I used it for 24 hours I read the receipt n there is nothing on there that says you can't exchange it if used for 24 hours so I waited for the GM who was coming in she was called and came in with a very ugly attitude I explained and before I could finish she already was saying there is nothing I can do I read the receipt aloud and she tells me they don't have to follow what that says cause there a independent store I asked so why do u even have a receipt for if you don't honor it so I ask to return it for my money back she says I can return the phone but they don't have to give me my money back so I could leave with the phone or I could return it and leave with nothing not even my money so I have a receipt that means nothing to a store and a phone that don't work and eventually my screen will black out so NO this store is BS I just took the phone n left and I don't know what to do I'm not happy at all and the phone is blinking I hate it n don't recommend at all!
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March 2021 by Tara Pease
Great up and coming store. Reps are nice, good service, and really awesome customer service also
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December 2020 by Fabiola Medina
Rep was super friendly and very helpful. Everything went fast will recommend to any
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December 2020 by Jesse
Shacura is an excellent help, customer service, knolageable, friendly and an overall excellent employee. Give this girl a raise!!!!!!! Best help ive recieved yet!!!???
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November 2020 by María Bonet
NATALIE WAS AMAZING!!! Gave us 4 lines for an awesome price! So happy she helped us get such a good deal! Thank you Metro!
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November 2020 by stephanie care
Soon happy I came to this metro! Natalie gave me an amazing deal definitely coming back and enjoyed the services provided!
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November 2020 by Inés Vega
Natalie was perfect! Helped me so much and have me great prices ? Come to this store you won't regret it!
