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January 2024 by Katherine Camarro
Wouldn't honor a rewards discount. kept saying " sorry I don't see that on my screen" refused to look at the info on our phone.
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September 2023 by Tammy Grim
My complaintWe entered the store yesterday (9-6-23) around 6:15 pm and my daughter had picked some clothes out for her birthday which was yesterday. She wanted to try them on before purchasing to make sure they fit and the girl told us rudely that the dressing rooms were closed. It was only 6:30 and plenty of time for her to try on the clothes before closing at 7:00. I asked the lady why she couldn't try on the clothes if they don't close until 7:00? She rudely just shook her head. I asked to speak to her manager and she said she was the manager. I told her a good manager would not do that because the customer always comes first and she would have made a sale of at least 200.00. That didn't even phase her. She just stood there and ignored me. Then I asked for her general manager or district manager and she said she wasn't allowed to give that information out. I never heard of such a thing. I told her I was going to contact someone tomorrow about it and she just kept ignoring me. Finally, I told my daughter I'm sorry but I'm not paying for these clothes if you can't even try them on. We then proceeded to leave the store. Very bad experience and if that girl was the manager, she shouldn't be. She was short, thin, with dark hair and had a bad attitude. I didn't get her name, but I'm sure you can look up who was working there last night. Very disappointing.
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January 2022 by NATALIE LOYCO-THOMPSON
This place is absolutely disgusting! I took my 12 year old daughter to a PacSun for the first time ever, she was so excited they had her jeans she had been looking for, for months and found them there. Long story short we went to the fitting room to try a couple sizes on the fitting rooms were absolutely disgusting, she then let out a loud scream along with tears and couldn’t catch her breath. She lifted her foot and she had stepped onto a security sensor tag that was all the way in the bottom of her foot, we pulled it out and of course blood was coming out. I immediately looked for someone who worked there for a bandage and told them what happened the girl who gave me acted like I was bothering her. At this point I got even more angry but still somewhat kept my cool, my daughter at that point said she wanted to just leave which I didn’t blame her. I then later called the store for the DM information emailed her and no response still almost 5 days later. I then contacted or attempted to contact corporate but it’s all chat and they basically said we’ll pass this along. Are you serious I thought this is not the same PacSun I remember taking my 2 older kids , and when I used to go as a teen, the company has gone down hill . Extremely disgusting
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January 2022 by Natalie Loyco
This place is absolutely disgusting! I took my 12 year old daughter to a PacSun for the first time ever, she was so excited they had her jeans she had been looking for, for months and found them there. Long story short we went to the fitting room to try a couple sizes on the fitting rooms were absolutely disgusting, she then let out a loud scream along with tears and couldn’t catch her breath. She lifted her foot and she had stepped onto a security sensor tag that was all the
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August 2021 by Dolly Rodger
The chubby homely girl was extremely rude. (She is white and has greasy straight hair.) I asked her a question and she walked away from me. I again asked her for help and she ignored me and walked away. Upon a third try she told me it wasn’t her job to help me since I wasn’t the target demographic. I called corporate about this matter, but because I didn’t know the girls name they couldn’t help me. The person on the other line did say however, that they had received many of complaints from this location for similar incidents and that management had been warned.
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June 2021 by Ravioli Ravioli
Bad vibes & the girls that work there are rude af
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March 2021 by Allison Long
Staff was friendly and attentive. Store is kept very clean. Will visit again.
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December 2020 by Clarissa Simms
For employees that look like they’re literally just wearing the basic, display outfits, the female employees were incredibly stuck up and rude and weren’t really helpful.
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August 2020 by Jennifer Mowen
PacSun online makes it so difficult to make an online return. There is hardly any information on the site, and if you put the order number in to generate a label, it can not find the order. The web page even gives a customer instructions if the order number is not found. At that point you need to call or chat with the live support. The phone number rings and rings with no answer or message. If you chat with live support, you will be sent to a queue for a minimum of 30 minutes .If you try and return it in the store, they do not accept returns where the order was placed with Paypal, you can not even exchange the item. I do not understand how a business would make it so difficult to return a product. I was able to reach live support and I will expect to see a shipping label within 1-8 days.
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November 2019 by Rebecca Lynn Morris
The mall is nice but my favorite is the sprint kiosk, why u ask? I appreciated the great customer service by a rep name Gabby. Gabby went above and beyond her duty to insure I received the best service possible, as well as making sure I got my cell and tablet. I highly recommend sprint. Thanks again Gabby
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September 2019 by Evelyn wilson
Slow check out females today did too much talking back and forth. One girl barely had clothes on.
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July 2019 by Jennifer Whitt Policare
Very nice mall a lot of different stores to choose from something for everyone definitely a place to do your shopping
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July 2019 by Deirdre Daily
Whoa. This place has changed. I dont just mean the styles, but the overall assortment seemed light and quality felt worse. And not one employee even looked in our direction. What happened to the Pac10 approach?
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July 2019 by Aracelia Perez
Perfect
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June 2019 by ashley a
Nice but expensive
