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April 2025 by Haci Tanis
They flushed my coolant. Then, the radiator started leaking. They said that it was just a coincidence and didn’t take any responsibility for it. Now, I have to change my radiator. I called pep boys customer service. They said they would investigate the matter and get back to me. They never did. Very disappointing.
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March 2025 by Ryan Edmunds
Service was sub par nobody at desk, and when calling for my car service advisor tells me incorrect info and then stated I need 3K worth of repairs that can be done for a much cheaper price at any garage in order to pass state inspection
Edit: I later took my car to a local garage and only paid 100$ for the repair and passed state inspection right away..
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March 2025 by Susan wiest
Too expensive for me
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March 2025 by Dave Dempsey
No parts anymore, just a service center. Not that great. Not great work, either.
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March 2025 by Carl Eberly
Mixed bag of ratings here. I took my sons Honda in for an engine light (he had to go back to college so i was pressed for time.) PB was initially very responsive, giving me prices/time frame. Said hopefully finish same day. I called 30 min prior to close (6:00) because I didn't get a call. No answer. Went to PB at 5:50 just to find out what was going on. No one there. Called while in the store. No one came for 10 min. Finally someone came out and talked to me, said it wasn't done, but he would stay to finish it up. This guy, Casey, was fantastic. Showed up following morning at Open. Everything done. The problem is, the first guy I talked to (L***y) said he would give me a discount of close to 200.00 but he wasn't there. The guy at the counter wouldn't give me the discounts. Car is fixed, but make sure you get everything in writing. Casey 5.0 Everyone else 2.0
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February 2025 by Desmone Lloyd
This has to stop. Let's start from the top
So I go to take my car in for a scheduled alignment 8am.
Drop the car off,..⌚ 1pm wondering hmm is it done🤷🏾♂️.
I called up, and the first thing said, "oh I meant to call, we can't do it cause you need better tires". Tried to quote me for tires. So hard no.
I come get my car. I got tires then returned with the car almost a week later and it didn't get done. Another shop did the work. So later I bring the car for steering/suspension check. Priced us $40.80. and was told by this spicy master lazy mechanic Axle and tie rods. He gave a quote. almost $900 I have the ticket...hard no. Got it done saved $450 elsewhere. But Upon leaving that day. The car was making a scraping sound on the left front. They don't know it needs alignment and tires..... So No alignment, bad tires, and the bad weather started this day 1/14/25 I have the ticket. So driving was horrid whatever they didn't put back together Correctly the steering locked up cuz the computer is reading something is wrong. The traction control goes on and off and says it's in unsafe conditions. A hill start indicator goes off, and to now service the advancetrac (FORDS TRACTION CONTROL). I limp it home and take it to the shop. So while it is being fixed elsewhere, the MECHANICS call to report. "As we are fixing the axle and rods, we noticed some parts not clamped back completely, which could have tripped up your traction control error. So duh! Math is math but accountability is hard to come by. So we ignored even calling to ask them to relook at it, but we still need our tires on and an alignment.
So we call up, schedule an appointment and we need 4 tires on and an alignment.
So 2/4/25 11am bring the car. No problem.Drop the car off meet this new dude with no dirt under his fingers who is supposedly new too and wanna fix up the place. So i say. "Well when we pulled up the 2 workers sitting in the lobby literally ran away as we got out the car" and they just started smoking dead in the shop while we were standing there and we can see through the window "No tint on the windows, why they run what y'all hate working" it was ha ha, let's laugh it off. So whatever I explain the issue with car well i tried to give heads up. About the steering and our last visit. With the receipt per your last review. I'm having the issue cuz of this reason. HE IS TOTALLY NONCHALANTLY "Oh ok we got this, no problem"
Call Uber, get home. Phone ring, " we can't turn the wheel and all of a sudden our tech isn't here that does this"
well yes we need the tires on and an alignment per your last evaluation.
"Well the tech isn't here" basically someone with muscle to pull in a car with no power steering.
Well I'm not coming back just out the tires on.
"Ok we will do it tomorrow". Ok whatever we hang up.
So now my car is sitting in the lot until tomorrow with 4 brand new tires in it. I don't have tint on my windows.
So today 2/5/25 I call at 9am. He will you guys put on my tires today.
"Yes, I'll call you once we are done"
Great no problem. All day happened and I remember the car. So 3:05pm I call "was wondering if you put the tires on yet"?
"Oh yeah I was just about to call you". Ok I'm omw I hang up...
Get there in the Uber so 3:45pm I walk up to the counter of silence. Burger King sprawled over the desk just being a pig and having casual convo...So after no customer service I ask are you ringing us up? "Yeah im doing it right now". I reply "well who would have known, you didn't acknowledge us or nothing just talking" He literally replies." well cuz you hung up on me". I snapped " are you kidding we keep coming here getting played with ring me up so we can leave" so now clean fingers t
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February 2025 by Storm Shadow
Exton pepboys should take lessons from lancaster pepboys of being more professional
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December 2024 by Andre Edmonds
VeryVery poor customer service. They started working on my car before they even came to the front desk ,I had to go around to the garage. I got my car and left. Pathetic
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December 2024 by Conor Horan
I went in for a simple tire replacement, had an appointment for 9AM. I dropped it off at 8:40am and didn't receive a call about it till 11:00AM in which they asked what tires i wanted changed.
it wasn't until I called at 12:30pm did they tell me the car just got lowered and they are torquing the wheels and that it would be another 30-40mins.
the clerk told me it would take 30 mins once up on the lift and shouldn't be that long.
what's the point of the appointment if you don't start working on the car till 11?
terrible experience will never come back and do yourself a favor and hit up a mechanic.
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November 2024 by Jasmine Oliveras
First and last time coming here I’ve been told many times by people not to come here but I decided to give them a chance never again I want in for battery change and I called before to confirm that they can work on my bmw and when I drop my car off they called me 2.5 hours later saying they couldn’t do anything to my car and it needed to be take to the dealer never again unbelievable…
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October 2024 by Joshua Sinopoli
Nope. Just nope
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October 2024 by Barbara Scott
Got new tires, good price, they were in stock, immediate service to install them. Good friendly informative customer service. Nice clean waiting area.
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September 2024 by jesus alizo
You can say total incompetence, racists, and terrible service. I never visit them
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August 2024 by Yvonne Kahler
I was told by four different people not to take my vehicle there, but I wanted to give it the benefit of the doubt and just walking in the door told me everything. Gave the company a chance and just kept getting red flag after red flag, The main red flag was when they told me my spark plugs, looked very old, when they were just replaced two months ago. No courtesy service at all.
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August 2024 by Stephen Perota
The work was completed on time. The gentlemen were polite and answered all questions. The location loses major points because the waiting area was disgusting. Looks like it wasn’t cleaned in weeks. The floor was filthy and the bathroom was beyond description. For a place that was only opened for about an hour the bathroom was unusable. Toilet paper gone, bowl and seat never cleaned, garbage on the floor.
