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April 2025 by Mister A
So I get a call on a Friday afternoon to confirm my dog's appointment for 12:00 that Sunday. I confirmed the appointment and on Sunday drive all the way to the store with my dog just to find out that the grooming section is closed. The store associate said they were supposed to call and email everybody that something came up and they were going to be closed Sunday. Well I never got that call or email and actually was getting confirmation emails as I was finding out that the grooming is closed. Anyways I called the store want to speak to a manager because I was a little upset about it spoke to an associate and was put on hold waiting for the manager. Well I guess the manager knew that the phone call was going to be an upset Customer because they never did come on to the phone after 25 minutes away so I just hung up so yes great Sunday
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April 2025 by Dennis Regitz
I was able to get what I wanted. The staff was able to help me locate a product that i was looking for very quickly. It was a good experience.
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March 2025 by Jessica Witmer
This store just sucks. Terrible customer service. Go up Petco. Much nicer.
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March 2025 by Migdalia Morales
I cannot believe i wasted my time when i took my dog to Pet Smart to get groomed!!! They asked for proof of her rabies shot which I had an email from the vet office Red Rose Pet Vet on E. Orange St they told me there is nothing else they could give me, the email should be acceptable. After barely looking at the email she said it had to be signed. I asked her to look at it again it is a legitimate email and she did not care. I felt belittled and like I was being discriminated. There should be no room for this type of nonsense.
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February 2025 by Anonymous
They have a variety of purchases you can make, but staff can be rude sometimes. One staff member allowed me to pet the chinchilla they had, so not all staff is bad.
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January 2025 by Axel Nelson
They hurt me pug
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August 2024 by Buzz Dreher
walked in to the lancaster store to look for cat food, didn't find what I was looking for, as i was leaving I stopped to look at the birds. most disgusting thing l have seen in a long time. dirty food no water bird dead in the one food dish. fish dead in little plastic containers, guinea pigs sucking on an empty water bottle, little geckos running up to the front of the cage when they seen me like asking for help. i was so shocked that a PET store would let there pets that they are trying to sell suffer that way... I think some thing should be done !!!!!
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June 2024 by Wanderlust
This location is stocked better then across town. However this store doesn't seem to get the traffic as much. If your training your puppy this might be the best option for quite times. Their staff is friendly and helpful.
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April 2024 by Bernice jo Hall
Everything was good. I love to shop clearance and found great deals.
I wish we could play with the cats.
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March 2024 by ilka lloyd
Jess is the best groomer
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March 2024 by Kimberly Zwiebel
Exactly what you'd expect.
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February 2024 by D Stoltzfus
I love this place...the groomers always do an exceptional job. I'm not sure why there are so many negative reviews on here. They are always careful when grooming my Teddy. He's 14 years old and has a lot of joint issues, but they always know how to help him. And Teddy loves coming here too!
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January 2024 by Gabriel Ramirez
Good customers service
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January 2024 by runmodelsinof jupyter
Colby was great for getting me set up with a leopard gecko habitat. Extremely knowledgeable and made the decisions much easier.
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January 2024 by Rob Taylor
Clean and well kept store with great pet products for reasonable prices! Great friendly staff
