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December 2023 by Michael Stofflet
Walked in on Mon afternoon for bloodwork, I was taken back the lady was very friendly and entire process took less than a few min! In an out in less than 5. I really had a positive experience here. They did mention they can be understaffed (not their fault!!) and still was a pleasure coming here
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October 2023 by Stephen Hoover
This site should be a flagship for Quest Diagnostics, except perhaps the carpeting. The chief phlebotomist and morning manager seems to be Della who brings an infectious welcoming spirit to blood draws. She is careful to follow procedures and seems to train her staff and lead well. Kudos to Quest for an excellent hire and the positive spirit Della brings to the community. BTW, fellow central post office customer commented that she likewise heard good things about the Granite Run Quest Diagnostics office.
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September 2023 by John P.
AVOID THIS PLACE !! Went there for basic bloodwork. Place is FILTHY DIRTY! There were only 2 staff available as they were very short staffed. I don't blame them because they were trying to handle everything. They put my information in the computer and it crashed !! I was told to go wait again in the waiting room. There were 8 other people in line so I left. Horrible experience !!!! Quest should be ashamed !!
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September 2023 by Pamela Witwer Wybraniec
I visited the Granite Run Drive location on the morning of 9/15/2023. I was a walk-in with no appointment. I checked in at the self-service kiosk and was told it would be a 1-hr wait. I ended up waiting just 25 minutes. Ranysha was my lab tech and she couldn’t have been more friendly, kind & professional. A+++Seeing all these negative reviews, I just had to review my experience because it was exceptional. Would definitely return.
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August 2023 by Owner EMResources
Della is a star! Thank you.I don’t do well with needles -have a tendency to pass out. She treated every step with care, and made sure that I was fine by the time I left.
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May 2023 by Jennifer Gomez
The Hispanic 5”0, brown eyes, short brown/highlights, tattoo on her ring finger was really unpleasant. I went to get drug tested yesterday and she yelled at me for not having the correct paper she didn’t even explain what paper it was or showed me. She made me feel bad about it and talked in Spanish which she said unkind things. The next day I came and I wanted a proof copy that I took the test. She refused to give me one and I asked her why and she just gave me an attitude and when I told her she’s giving me attitude and violating my patients rights she got offended and decided to call my mom.She shouldn’t be working here if she’s not going to give patient education, make patients feel bad, give attitude, and walk away.
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April 2023 by Ezzmma Z
Do your self a favor and avoid this place for blood test. I don’t remember the lady who took my bloods name , but she was tall with black hair, in her early thirties.She had an attitude and also did not know what she is doing. It was a traumatizing experience for me.... avoid
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March 2023 by Christine Moussa
I went there 3 weeks ago on a Saturday morning, and I could not have had a better experience! I showed up about 10-15 minutes before my appointment, and I was in and out before my actual appointment time. The staff were kind, professional, personable, and efficient. I’m normally squeamish about anything to do with blood or needles, but the person who took my blood was so competent and efficient, that I didn’t feel the time go by. I highly recommend this place.
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February 2023 by Chris McCamant
Another review to mention the rude and unprofessional staff. I made an appointment for here through my provider a couple days ago and was told to get my blood work drawn only to be snapped and yelled at by the woman working this morning because the paperwork wasn’t there. She angrily brought a pile of papers into the office area from the fax and quickly shuffled through them before telling me I’d have to make a new appointment and come back later. Even though the paperwork issue wasn’t the fault of Quest, that woman could have been a little nicer about it. Super rude and super unprofessional, that was totally uncalled for.
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February 2023 by beaglybeagle
My appointment was for 11:00. My blood was drawn and I was out the door at 11:03. My results were sent to me in email the very next day! Talk about impressive! Quest thrives on efficiency, and if you can get into their guidelines your visit will go like a charm. Sign up online, book your appointment on line. Take down the cryptic code they give you. Be on time. Enter your code, have your drivers license and insurance ready to scan. I brought my script with me so I could hand it directly to them. My nurse, Taylor was pleasant, efficient, not overly friendly. I had a sassy lady last visit which was engaging. But I can understand, if your ducks are not in order, it will be a frustrating experience. So get organized, get yourself together, have your docs ready.I would recommend to Quest, to maybe have a vending machine of fruit juice or donuts or something for those of who feel queasy or light headed after giving tubes of blood, and need sugar. At the very least please be sure there are cups available for customers to be able to partake of your water fountain.
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January 2023 by Tammy Cave
There’s a reason this place has a 2.0 overall review, maybe think about getting better employees. Extremely rude, made an appointment was not seen for over an hour after, while other people walked in after me and every single person went in front. Another lady was here with the same exact issue, stating how we aren’t the only ones waiting and how they’re understaffed. That’s understandable, a lot of places are understaffed but if you don’t have the compassion, and the want to be in the healthcare field PLEASE find a warehouse job where you don’t have to deal with others, both lady’s one were just so unhappy with themselves and job. It was written all over their face and attitude.
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January 2023 by Kate
Walked in around 8AM on a Thursday. They have a wonderful check-in kiosk that scans your Id and insurance card. Was seen within 10 minutes; the whole process was 20 tops. The ladies I interacted with were friendly and professional. I had no issues and would return again.
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December 2022 by Zulmary C.
their always rude, if it wasn't cause of my insurance that I'm obligated to go there I would not even look at the place, I wish the owner or someone will talk to them and get their attitude check, I have always said that if u don't like ur job then quit but stop treating people that way, u supposed to be profesional, and this is not the patients that are being mean cause not at all, is the employees, u can't even talk cause they have an answer on their top of their tongue.
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December 2022 by Barbara Xakellis
My physician group uses Quest Diagnostics. In October 2022, my doctor sent my bloodwork for analysis along with my billing data; Medicare and insurance, which covers the cost of lab analysis. Quest neglected to record my insurance and billed me. I called and corrected it. In September they rebilled me and I called again to correct it. The same for October, November and December. They cannot get their billing correct! I have had it!
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November 2022 by Mark Stern
I've been coming in here for years for blood work. I keep seeing all of these 1 star reviews but never have bad service. However I did see 2 people in the first 15 minutes today treat the techs terrible and throw tantrums. Adults acting like children because they didn't read what they were signing in and agreeing too. I wonder if these are the same type of people leaving a 1 star review. The tech this morning was pleasant as always. I'll continue coming here as I havd for years.
