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March 2024 by prastut chalise
25-30 minutes for chicken. They wait to fire until last chicken out. Servers are extremely unprofessional letting customers know when to wait.
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March 2024 by Terry Carbaugh
Second time I've been here. Poor service both times. This time after waiting 15 mins for order. Was told another 15 minutes for chicken. Last time I'll be here
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February 2024 by Jonathan Weller
Central pa is saturated with gas stations. The only reason I came here was for Yerba Matte. Chris helped me get the last of em in your store but it’s sad to hear they’re leaving. I won’t be shopping here anymore as they were the only reason I went here instead of all the other great options Pennsylvania has to offer.
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February 2024 by Ryan Kern
Great royal farms location. Staff is kind and helpful, didn’t mind me sticking around for a couple hours while I waited for my shift to start, and the spicy chicken sandwich with extra pickles and Texas toast was at a good price point for the delicious sandwich I got.
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January 2024 by KL Dean
Update: apparently someone at Royal Farms does pay attention. Because some things have greatly improved. Things that so concern me are the random condoms left in the men's room that are used. Like just sitting there on the back of the toilet who the hell has sex in Royal Farms bathroom?! That's just really grotesque.Just dirty. Today, the floors inside were cleaner than they usually are. With that said, the lack of paper towels is what grosses me out the most... cause the driers on the sinks and the doors are disgusting. Heck, even the employee hand washing sign is dirty. Just gross. Very gross. And look at the buildup on the stall doors... they should be cleaned several times a day!!!The food displays aren't getting cleaned regularly.... the food crud shows that.This is what I can see in the public eye... how bad is it behind the food counter?? I get it, fryer grease makes things gross, but this is a lack of daily cleaning.
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December 2023 by Siara
I love royal farms it is amazing the food is great and the service is amazing! 100% recommend
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December 2023 by Warfinch
Just had a order cancelled on Uber eats. No explanation.
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November 2023 by Kim Frock
This has to be the dirtiest royal farms EVER. I have been in some gross locations, but nothing like this one. The slime in the sinks, the Grease on the floor which you can slide on, dirty walls and doors... let's not mention the shelves and what not... just all filthy. The pavement going into the front door is black. Like it never gets pressure washed...ever!!Idk if it's a management choice to be understaffed, or if they can't hire anymore because of the requirements of corporate but they need to hire someone to clean... how does this place pass health inspection when there is a riverbed of slime in both sinks in the bathroom??
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October 2023 by DB
Been to way nicer royal farms. The fries should have be thrown out long before they were given to me. Chicken was ok, could of been better. The only good thing here was the cooler was recently stocked with Beverages. The bathrooms were absolutely disgusting, photos are of the “nicer” stall.
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June 2023 by Dennis K.
I frequent this place a lot.Almost on a weekly basis.A male staff literally threw my order(box of chicken) at me instead of just handing it.I felt that was very disrespectful.
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March 2023 by Ivan F
Bad service. Chicken box meal was cold, chicken was dry. The wedges were cold. Workers are lazy. I have been to other Royal Farms in Maryland and they are not like this. I guess Lancaster PA has people abundance in lazy and rude folks.
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March 2023 by Aaron Walton
The worst customer Service and rudest employees ever. Has been poorly managed for the past several years. I asked for a bag for my 2 family boxes and was told to get one myself at the self checkout. The food is also going down hill. Freshly fried is a thing of the past here, havent had crispy chicken the past 3 or 4 times ordering here. I think they make too large of batches and it sits in the warming trays all day. SOGGY. Did i also mention its almost twice as expensive as Popeyes
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March 2023 by Zachary Hersh
Overall very dissatisfied. So I order my food and I go to ask a question and I have to raise my voice to talk to the ‘cooks’ to ask a question and they give me a slight attitude. Then I go to checkout and place my items down in front of the cashier and I’m waiting while her and 2 others are having a conversation. Then she asks me to go to the kiosk like aren’t you getting paid to check me out? She then makes a slick comment that she’s just gonna stand there and do nothing like she wasn’t doing that previously… Lastly I ordered Mac and cheese, so they gave me mashed potatoes… Was my first time there and I probably won’t be back.
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January 2023 by David Nagel-Nunez
I haven't experienced the inside of the place, but the gas station is just fine! The gas station is a bit far back in it's technology, but it works fine, and it was clean and had no complaints. And the gas prices are similar to the area.
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October 2022 by Lynn T
I go to Royal Farm’s just for the potato wedges. Tonight’s experience was awesome. I asked the manager Alex, if they may make me some fresh wedges and Sirayah made me some. Thank you again ladies. It was much appreciated.