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January 2024 by Krissy P
I needed bank statements and print outs for a family member for medical insurance reasons. I never expected to be met with so much professionalism and compassion. I left this bank not once but twice with everything I needed. I cannot tell you how grateful I am for the care that was taken and for the time that was put into making sure this matter was taken care of. Bailey M. you are a God send. Please continue the amazing customer service, I will never forget the feeling of leaving the bank so grateful for someone’s time and care. You really went above and beyond. Thanks again!
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November 2023 by Keilyn Almonte
They are great at this branch. Very helpful and kind, always able to help with what you need.
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September 2023 by Lauren Maldonado
As a business, I would not recommend this bank, honestly I'm not even sure if they would want your business. We tried to open up a simple Business CD, and I was quick to respond and provide information to this branch, but in return, they were slow and poor with communication, and then very vague with their reasoning as to why we could not actually open a CD. They merely said I was "missing information." They did not offer to elaborate as to what exactly I was missing to even give us a chance to submit the information. They simply dismissed us as a customer, even when we would have been a BIG customer. The Cooperate Santander might want to review this branch and see if it is actually working on the best behalf of their own goals as a company. So disappointed with my experience. I do not and will not recommend this bank for personal or business banking.
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July 2023 by Susan Stirling
Last branch in the Lancaster area that is still open and they don't open until 9 am each morning which is not conducive for businesses trying to business bank. Not convenient in location or hours.
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May 2023 by Steve Solem
I wasted four hours of my time over the course of four weeks trying to take advantage of a personal loan offer they sent me! I visited the branch after phone support wasn't able to help and while everyone seems nice enough, I gave up waiting after two weeks of dealing with the branch directly and trying to give them my business. Problems were blamed on the back office being slow to respond and if that's the case before I give them my business, what about when issues arise after they have it?It's a shame really as this opportunity could've been a gateway to get me to use more of their services and I'm sure the lifetime value of a new client can be thousands of dollars, but I've learned my lesson and won't ever consider them again. I hope you have better luck if you decide to give them your business!
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April 2023 by Cheryl Witmer
Great customer servicePretty sure I'm going to love this bank. They went above and beyond helping with my needs. Even brought me a fresh coffee ☕️ in the middle afternoon!
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November 2020 by Desmond Aibangbee
My favorite place
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July 2020 by James Alexander
They like to tell liar I'm going to switch to another bank i believe the bank or Costco not let me have my money $ 411 .not gone back into my account there something not right what going on the bank in lititz are worse beware of them
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April 2020 by The Hartmans
Jennifer was very helpful! She goes out of her way in order to make sure the issue is resolved! This includes a follow up call to say it was taken care of! Very professional, very kind!
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February 2020 by ian whitman
If you are going in for anything other than standard banking needs expect to be disappointed. Manager was literally not helpful at all.
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January 2020 by Jerry Mak
You guys are awsome! You're the second closest location to me yet I go out of my way to come here for the phenomenal customer service and amazing smiles. ?
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September 2019 by Theo Anzgra
Decent service and there are plenty of locations locally. All banks tend to work the same, so can't complain overall.
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July 2019 by Rich
Ask them a simple questions like "is this form acceptable?" and Jennifer will go MIA over a week until you eventually get someone else (Gabriel) who still can't answer, but can again get back to you asap. After over 2 weeks no one responses even after follow ups. So you call in again and get the same line of baloney from somebody new (Yah).
