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March 2024 by Christian Princess John 1:12
Vehicle was repaired and ready for pick up earlier than initial estimate. The staff were friendly and very professional. They returned my vehicle in better condition than when they received it.
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March 2024 by Debbie Greenawalt
Excellent communication and status updates. Great work and my vehicle body work was done timely and looks like new!
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February 2024 by Michael Swanson
Not only was the repair done well, but our car was unexpectedly cleaned inside & out. Wonderful! Thanks!
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February 2024 by Mikalea Rebman
I was recommended Crash Champions from Geico after getting hit. Being in an accident is extremely stressful, but Crash Champions really made the process smooth and stress-free. Spencer kept me informed through the whole process and during each step. My car looks great. I am very pleased!
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February 2024 by Jason Gilliland
Outside of the car looks good,but the interior has a strong unpleasant smell now, the alignment is off, excessively long time line for repair, i needed to drive down and point out damage thatStaff is friendly and responsive
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February 2024 by Lhea Stone
Very friendly staff. Communication was good. Took a little bit longer than expected but that was due to having to order additional parts. Would definitely recommend to others.
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February 2024 by Gisselle Rivas
Very happy with the results in my car, look like new. The team are very professional and the service was amazing. I highly recommend it.
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January 2024 by Moaht “Astute” boarte
Spencer and rest of the team were, are very professional and detailed oriented, very honest and prompt which is extremely hard to come by these days. I will recommend this team for their courtesy, care and INTEGRITY. SPENCER is a GREAT asset.
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January 2024 by Denise Vitale
Good customer service
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January 2024 by Sabrina Hackney
These guys are INCREDIBLE. We hit a coyote in our car broke the front bumper a few clips and the paint spidered along with a front sensor stopped working. They fixed all the pieces and match the paint perfectly. Not only did they fix the exterior but when I picked up my vehicle the car was SPOTLESS! It looked completely brand new. They vacuumed cleaned the windows the dash the computer screen EVERYTHING. It was so nice to get my vehicle back this way.
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January 2024 by John Scott
Shattered rear window right before the weekend that rain was coming. GEICO has this shop as my closest "rapid repair" place. Went a day before drop-off to check out the spot, to see if there was covered parking, as it was supposed to rain hard that weekend and I needed to drop the vehicle off before they opened. Spencer came out and spoke with me, went inside and came out with a sticky SaranWrap type of cover that we put over the rear of my vehicle to prevent rain. He gave me suggestions to help it adhere , and this was perfect that night/ morning of. The receptionist Jennifer was kind and left a good voicemail, and was pleasant upon paying. Spencer came out to shake my hand when I picked up the video, which I liked. Nice staff.My only lament would be the communication I expected/wanted for updates, and the amount of texts and emails I got prompting a review. I'm used to shops calling to update the driver - it appears with their automated texts that there's a hyperlink to go to a portal that they may utilize to provide updates? Since I dropped off the car before they were open, I didn't receive any correspondance or calls like 'hey we'll be sending a text, use that website for updates' ; I didn't receive any calls at all. I called late that afternoon that I dropped it off, since GEICO said it was a 1 day turn around, and asked if my car would be ready to pickup. "Ah no sorry it'll probably be a couple days, we had to order a part". Ah.. so went to get a rental. Didn't receive any texts or calls tuesday, so wednesday afternoon I called and asked for an update since I was in a rental going day-by-day. "If everything goes right you should get it tomorrow, we'll let you know". I got a call from the receptionist Thursday afternoon. When I was led to believe it was a 1 day turn around on a Monday, to get it Thursday was a bit.. different, had I been updated along the way it wouldn't have felt as bad.thankfully my GEICO policy covers a rental, and the closest Enterprise they work with was right down the street. They didn't have the covered size of the vehicle, but after getting a SUV for four days, it only cost me 25$ out of pocket.Ah. And as for the updates. Man I've had the car less than a week since picking it up, and I've consistently gotten texts requesting a follow up survey, and emails for the same. There seems to be abnormal noise from how the glass was set I'm seeing if it'll subside and was going to review then, but at this point I'm just reviewing so hopefully I'll stop getting pestered to review.Either the shop/ partnered with Geico, the repair and parts is covered for the life of the vehicle, so I'm grateful for that given the noises I'm already hearing a week into getting it back.Would set a different expectation, and would recommend. Nice staff.
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January 2024 by Jenny Wren
They did an amazing job. My vehicle looks brand new. They kept me updated the entire time. Thank you ?
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January 2024 by Ramon Torres
I am highly impressed with the exceptional service provided by your team. The results of the vehicle cleaning service were nothing short of remarkable, as my vehicle now looks as good as new. The level of customer service extended to me was exemplary, and I want to especially acknowledge the surprise element of finding that the interior of my vehicle had been meticulously cleaned and organized. All of my children's belongings were folded neatly and their toys were placed in a bag, demonstrating a remarkable attention to detail. I am sincerely grateful for the extra effort and care taken to ensure that everything looked outstanding. Thank you for going above and beyond to deliver an outstanding experience.
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December 2023 by Pamela Saunders
People are very congenial and always working to make sure when your car comes out of the shop it is fixed correctly and looks like new on the outside where it was damaged. Thank you Crash Champions Collision and Dave for taking such good care.
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November 2023 by Tara Snyder
My car was done in less time then I was told. Not only were the damages fixed for the original issues. They found minor other things and fixed that at no additional cost. They also cleaned the inside and outside of my car. I've now been here twice for repairs for 2 different cars. I will definitely return if need be.