Susquehanna Insurance is a family-owned local insurance agency that has been serving Lancaster and Lititz for over 25 years. They are rated 5 stars for their service-first mentality and specialize in business, auto, and home insurance with a focus on Erie Insurance products. Customers praise the agency's personalized service, with friendly and knowledgeable agents who are always available to answer questions and provide customized solutions. Unlike large insurance companies, Susquehanna Insurance offers a more personalized experience, with agents who are qualified to explain insurance details and respond promptly to inquiries. Clients who have switched from other providers, such as Liberty Mutual, have been very satisfied with Susquehanna's customer service and attention to their needs. The agency is known for its responsiveness, professionalism, and trusted advisor approach, making it a popular choice for both personal and business insurance needs in the local community.
Whether business or personal the team at Susquehanna have you covered! Their communication is great. We are very pleased with their coverage and support.
June 2024
Knowledgeable team that cares about their clients and provide excellent service.
September 2023
We switched from Liberty Mutual after a less-than-great customer service experience. Susquehanna Insurance has been a dream to work with!
