-
December 2023 by Stella Docherty
READ IF YOUR HIT WITH AN EXPENSIVE BILL. I do not recommend terminix to anyone based off of my experience with customer service with them. My home I live in is about two years old now. The first year I moved in (first owners) I saw a mouse outside on my back porch run toward the patio steps, from there I couldn’t see where it went, but this happened twice. I called terminix the guy they sent out said your house is fine because it’s new everything should be tight, but I’ll put some traps outside. Spoiler alert he was wrong and did not turn out fine. Winter of this year (2023) I heard something over my head (which is attic space) and called them again to come out. Three more appointments later I had what they called a large neighborhood of mice in my attic and was hit with what I thought was $11,000 for an attic clean out. I signed the papers to finance the work, to find out later is was for $16,000! To make matters worse the crew that came out here dropped their ladder and made a small hole in my garage. Now yes it’s only small, but that doesn’t mean they’re not obligated to FIX it. They told me either they could fix it or we could call a professional to fix it. Me thinking it’s not that big of deal I decided to just let them fix it thinking they would. They scheduled times and dates to fix it nobody ever showed up. The manager took weeks of calling to call me back. He patched it up and this is his idea of what “fixed” looks like in the attached picture. Why not just hire someone to come take care of the damage professionally how much could it really cost on their part, especially the large bill they hit me with? To make matters worse a month ago as I pulled in my garage my car camera showed a mouse tail along the wall going up a two inch gap.. but wait the extra charges in the $16,000 I paid was suppose to include a $2,000 house seal up? You would of thought they would have done this in the area the problem started in! So a guy comes out and says this is as good as it’s going to get.. but wait they told me this attic clean out included a 7 year warranty? So when I again requested for the manager to call me here we are a month later not a call from anybody. The other attached photo is the gap in the garage.. what did they actually seal? So when my neighbors parents start having the same issue I told them exactly who NOT to use! Poor management, shady contracts, and crew that doesn’t know what their doing! Not fair to just leave someone hanging like this!
-
December 2023 by Shantel Washington
My parents had a great experience with Terminix of lancaster Pa recently for a Bed bug infestation in their home. The bugs came from the kids schoolbag and they quickly found their way all over the house. I called my animal control guy John with Wildlife Control and he recommended me to call Terminix and have an inspection done immediately. The inspector found bed bugs in 2 of our 4 bedrooms and the living room. The price was very fair and they actually beet 2 other quotes we received from other companies. You have to trust your gut sometimes and we did for this project because we really appreciate the inspector explaining the process. Terminix did a great job ? and I would highly recommend their services.
-
November 2023 by John Simpkins
Terminix did a fantastic job treating my home for termites and bed bugs recently in Harrisburg Pa. The technician was very polite and explained everything to me about the job. I was very impressed with the way they cleaned up after the project was completed. I would highly recommend their services ?.
-
November 2023 by Richard C Trimble Jr
Had a yellow jacket nest in the outside wall. They took care of it and found two more nests outside which they also took care of. Quick service and they clean up when done. Very professional. They also topped of the attic with insulation. No mess!
-
November 2023 by James Bush
Terminix came quickly for the home inspection. They gave us a simple tip to avoid being bitten. Two days later, they performed a successful extermination.Services: Home inspection
-
October 2023 by Holly Evans
I would not recommend Terminex to anybody. We called a week ago to have somebody come out saturday October 7th to come out for a home inspection. i received a call yesterday on the 6th confirming that i still wanted a Tech to come out between 10-12. Nobody showed up so i called at 12:30 a lady answered looked into it and then hung up on me and didn’t call back so i called back & got a hold of another lady who mumbled on the phone could barely understand her stating that she understands the frustration but rebecca won’t be able to come out until tuesday the 10th. i stated that wouldn’t work due to my work schedule. she said she reached out to the tech & 4 managers but nobody answered. I will never use this company again for anything. I told her to refund me & cancel the service. Highly disappointed. SAVE YOUR MONEY & DO NOT USE TERMINEX.
-
September 2023 by Hailee Stoltzfus
We have had bats living in our ceiling and called Terminix to come give a free consult. The guy who came out was really nice and helpful. We scheduled a time for them to come out for removal. They never showed up so we contacted them again and they rescheduled. They came out and began the removal process and said they’d be back in a week to finish. It’s been almost 2 weeks and they haven’t come back out to finish the removal and clean up the bat droppings. The bats have been coming down into one of the bedrooms and we find droppings in there and have to clean them up. We still haven’t heard when they will be out to finish removal and no one will get back to us and answer our questions. My landlords card was charged for the services not even being completed. We also have a cat in the house and we’re concerned about the cat getting sick since bat droppings can be toxic. Would not use this company again. If I could give 0 stars I would. Absolutely no communication whatsoever. They started out strong, but they have not been helpful at all since.
-
September 2023 by Luis mazza
Purchased nearly 3k in services for removing Bats from my attic floor/attic knee walls. What was purchased was- Dormers filled and sealed- One way doors installed to let bats flee humanely- cellulose blown in after.- Attic space cleaned of all bat excrementWhat I received was.- insulation contractors showed up first to insulate the floor and thus murdering unknown amount of bats-wildlife guy showed up at some point to put in the one way doors? No pictures or proof of service so who knows.-halfway cleaning that I had to alert my sales rep about because I took photos of the still smeared bat guano on the floor and walls.- had to have 2-3 escalated emails since June to hear nothing back till yesterday from the manager about them coming back today (Aug 31/23) where no one has showed to resolve the smell or physical guano.So in closing.I have dead cellulose covered bats in my walls and ceiling rotting. No one to fix the issue. And I am still on the hook for the bill.Never again.
-
September 2023 by Tallfrenchie Tallfrenchie
I purchased Terminix about 6 months ago when we were hoping for some pest control around the house for bugs and bees. Each time these team comes to my house they are late from when they say they will arrive. The service meme we spends less then 10 minutes on site… this ain’t because they are working hard, I have cameras all over my house and can see the lack of effort when spraying and total disregard for sweeping or bait setup. Tried to get a hold of manager just to get the services I’ve paid for, slow response time (over a week). Statements of “it won’t happen again” only for it to happen again… def disappointed in the local branch and disappointed in the response to just fix… all I’m asking for is what I paid for. $130 each quater to less then 10 min of work is not money well spent. 2 out of 10, would not use.Services: Bee extermination
-
September 2023 by Traci Powers
When we first started our pest control with terminex in 2018 they would come inside and inspect everything and were thorough. Now they don’t show up when they say they will be here and then come when we aren’t home and only spray outside. Their fees keep going up and their service goes down. I have called on many occasions saying we need them to come when we are home so they can come inside and they never do. Save yourself time and money and go with a different company.Services: Spider extermination
-
September 2023 by Shawn Miller
I'm not sure how this cracker Jack operation stays in business. I believe it's a Ponzi scheme. We've been paying for a year and they never show up. Now we have bees in our ceiling. And we keep making an appointment for them to show up. We've had to move out of our house. Because the yellow jackets nest fell through the ceiling in the bedroom we had to block it off. And there's millions of them. And it's been over a week and we have not heard a word from terminix. The secretary keeps saying the technician will call us. How many times do we have to call? When will I be able to go back into my my house?
-
August 2023 by David W.
First agent who came to my house and told me that he couldn't do anything about moths. The ants did slow down, so I kept my second appointment. That was a waste of money and critical mistake. Second agent came to my home and followed none of my instructions. Sprayed exactly where I told them not to. This resulted in the loss of my honeybee hives as the areas I didn't want sprayed were high traffic bee areas. Agent came specifically for ants, had no ant traps. Gave me some kind of chemical in a vial instead, with no real instruction on how to use it. Backyard covered in conspicuous vole damage. Agent told me he could find no evidence of voles. This company has to be one of the most inept and incapable pest control companies out there. Of course, when I refused to pay the bill, was hounded to death daily until I paid it. I will NEVER do business with this company again. They are an embarrassment to their profession.
-
August 2023 by Dr. Mary Jo Ross
Tony was a great technician and provided extra attention to our first visit in Harrisburg. Thank you!Services: General pest inspection
-
August 2023 by Joel Avalos
Very kind people.very professional in what they do always get calls to make sure how I was doing. Very pleased!Services: Cockroach extermination
-
July 2023 by Don Condrey
So professional. Thank you for your services. Could not have done it without you.