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January 2024 by Janet Cruz
I picked this hotel because of the good reviews, but the day of my check in. I realize I shouldn't have base this booking off reviews. This place is horrible. The sitting area in the lobby has many stains that has been sitting for maybe months. I had to change my room three times. My first two rooms had trash and hair on the floors. Shower door was not clean. Mold in all the showers. This hotel needs new cleaners. My third room was a bit better, but it still had pink/black mold in it. You can tell this hotel hasn't been being kept up for this to be a new hotel. Also, wall paper in the bathroom are coming apart. This hotel also, isn't kid friendly. Horrible on storage in the rooms. There is no place to put your things. No drawers!! I wouldn't recommend this hotel.
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December 2023 by Bre C
My stay was very lovely! The rooms were exceptionally clean. The breakfast served had both hot and cold options. The egg omelette was a delicious start to the morning. The coffee was hot, hot, hot!
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December 2023 by Kathy V.
Deana at the front desk could not have been more welcoming and helpful. Tru Hilton is lucky to have her on their team!
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December 2023 by Nancy Brotherton
Nice place! Great location in terms of shopping & restaurants. Clean lobby & clean rooms. The gentleman at the front desk was very nice when checking in. Stacy came by & greeted us at breakfast & was very nice & extremely friendly. She seemed very willing to go above & beyond for the guests. The only "issue" we had was the fact that the electrical sockets in the room were too loose to hold our phone charger plugs. Other than that, I would definitely return to this location & would recommend to others.Rooms: I would suggest to them that they add another chair or 2 to the room. Or even a small couch/loveseat. The room appears to be too empty & I believe extra seating is needed.
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November 2023 by Elaine Sweeney
My sister & I needed a place to stay for a family wedding & immediately thought of "Tru by Hilton." We remembered the beds were really comfortable & that if you forgot or ran out of toiletries you didn't have to worry. They have them both in the shower & by the sink. Still getting used to the minimalistic of no drawers to put away clothing, but we had most of our items on hangers this time. Breakfast was good (changes day to day) on food items. Coffee ☕️ 24/7... Very friendly staff... They Even Remembered us from our last stay. ❤️ TRU by Hilton-Lancaster-East. Lancaster, PaRooms: The rooms were very comfortable. Loved the Beds. Had all items needed in the bathroom if you forgot your toiletries. They smelled great too!!! The only thing that was a disappointment, was the little cube refrigerator. It didn't seem cold enough & it should be no matter what size. We mentioned it to the hotel staff & they were very accommodating to us & suggested that if we wanted to put it in their refrigerator. We just had to label ? it & when we wanted it back, all we had to was ask a staff member to retrieve our food.Nearby activities: Their are Two Outlets are nearby for shopping ?, Dutch Wonderland, Shadey Maple, Miller's, Sight & Sound, American Music Theatre, Cracker Barrel, Texas Roadhouse, ? Applebee's ?, Train rides & not too far Hershey factory & Dutch owned Stores ... Quilts, Preserves, etc...Safety: Felt secure in our stay.Walkability: If you didn't want to take your car for lunch or dinner there were restaurants right across the street.Food & drinks: There were great choices if it was late & wanted a quick snack from the hotel lobby.
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November 2023 by Maria O'Shaughnessy
I just ended a 2 week stay due to renovations at my home. This hotel was clean beds were super comfortable shampoo soap body lotion all supplied. Everyone from the front desk to house keeping were super nice. Well done, tru, well done.
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October 2023 by Lindsay French
Good location, clean and no carpet which I love! The breakfast was decent and the main areas were clean. The only complaint I had was the bed was not very comfy, but everything else was good. Not a bad place to stay for the 1 night we had in the area.Rooms: Clean, efficient for a clean and quiet place to sleepNearby activities: Dutch land, Texas Roadhouse, Amish life tours and shops.Walkability: Lots to do around the area as far as eating/entertainment
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October 2023 by Patricia McAfee
I really like the modern style of the hotel and new technology in your breakfast area. Everything was nice. Most of all your Hotel Rep, Isaac was so nice, helpful, and professional. He made our group feel right at home.Rooms: Rooms were up to date. Very minimal style.Walkability: You can walk to any restaurants and shopping area.Food & drinks: Breakfast was free and good with it's high tech pancake maker. There were snacks and drinks to buy anytime.
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October 2023 by Carmen Gonzales
I highly recommend this hotel. Everything about it from the rooms, customer service, the cleaning, etc. The reviews speak for itself, honestly. The lady up front was amazing. She literally explained everything to me. Like times, things opened and closed in the hotel and where everything was in the hotel. Never had anyone go out there way to do that. Was definitely appreciated. Rooms were great, though, and so was the breakfast. The price was reasonable as well. Also, the coffee is so Good!!Rooms: Beds comfortable, pillows. Water pressure is great and hot water is good. They supply shampoo and conditioner, body wash, and body lotion and hand soap in the rooms. Smells very good.Nearby activities: Golf, Dutch wonderland.Walkability: There are plenty of restaurants in walking distance. There is a long horn steak house right across from the hotel. Just a few feet away.Food & drinks: Plenty of snack and drinks to choose from in the hotel to buy in the lobby area.
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October 2023 by BrookLynn Campbell
Overall I’m giving this 4 stars and I’ll break it down as to why . I was placed in this hotel by higher management within my company so I could help out a location we have in Lancaster. Before arriving I called to make sure there was no issues with the reservation. I spoke with Issac who was super helpful in explaining what I needed done before I can check in later that night . Upon arrival I noticed SEVERAL restaurants surrounded by the hotel which was a plus for me . Issac greeted me as soon as I walked through the doors, checked me in fairly quick and let me know about all amenities . Once I went to my room I came down to heat some food up and Issac politely asked if my room was of my liking ! Now about the room , it was very modern looking , spacious and clean with a pleasant smell ! They Ben had a nightlight in the bathroom you could use I’m assuming for smaller children who stay with you and are afraid of the dark . The downside was the mattress, I’m not a firm mattress girl so even though the pillows were feather like the mattress was kind of uncomfortable for me ! Another downside was that being that my room was facing the road all you heard was trucks driving all hours of the night .Lastly, when going outside the smell of the farm a ways down would take over and be quite unpleasant.
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September 2023 by Shannon
Clean rooms, fun atmosphere and very friendly and helpful staff! Had someone staying about me that was very loud in the middle of the night and when I called down to the front desk they were very sincere and addressed the issue right away! I did not hear the people upstairs anymore after that.
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September 2023 by Kyle Greenville
Rooms were quiet, clean, and well maintained. Typical hotel breakfast. My only complaint is the hotel entrance is on the opposite side as all the parking. If you forget your room key you need to walk all the way around.Rooms: Quiet and clean.
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September 2023 by Kazu
4 star services at the front desk - very courteous staff.1 star for room - the sound proofing in this hotel was terrible; you could hear people talking in the next room; could hear the TV from adjacent room; could hear people upstairs walking around; the worst part was those selfish people were unaware they were disturbing other customers4 stars for location near the Outlets and other attractionsHighly unlikely to stay here again due to the poor sound proofing construction at this hotel
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September 2023 by M G
Wonderful place to stay.Vibrant room colors.Great loby.Nice staff.Clean.Great location.Decent breakfast.Wish we had hotels like this in NY+NJ
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September 2023 by Samantha
My family and I had an exceptional stay, all thanks to Isaac at the front desk. His exceptional service truly stood out as he went above and beyond for us. Isaac made sure we had two rooms next to each other, which was incredibly important with kids who wanted to move between rooms. He also shared valuable information about the Hilton app and offered us helpful tips on local attractions. It was the combination of the great location, Isaac's exceptional service, and the rest of the staff that brought us back for a second visit, and we're already looking forward to returning next year. Thank you, Isaac, for your outstanding assistance! Your kindness will always be cherished.
