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January 2024 by Ryan “DJ” Conley
Well worth the membership cost. The equipment is exceptionally well maintained, and there is always someone available if you have a question or run into an issue. Top tier technology means you can make progress at your own pace without needing a personal trainer.
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January 2024 by bikerartist chopperdude
Cordial staff, clean, state of the art equipment.
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October 2023 by Nicole Nörrenberg
I love this place,people are so friendly and kind. Every time I visit my dear girlfriend Carol I am able to join her exercising in your gorgeous Gymnasium! Love coming back again- greetings from Nicole, Germany
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September 2023 by Helen Howard
I love going to Universal gym. I am involved in the Thrive program and Elisse is a wonderful coach. I enjoy the convenience of the spa and salon. Emily Wenger gives a wonderful massage. Power plate classes are a great addition to Universal.
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September 2023 by Neal Vital
I'm 67 and recently underwent a bone marrow transplant. I needed to completely rebuild my strength. My physical trainer understood my situation, and got me set up on a program that is slowly bringing my body back to where it was earlier this year.
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September 2023 by Hiral Gosai
Very bad service and policy here, I sign up for my kids for swimming class my kids get sick 1st day class and i did buddies class for 3 people thought they put them 3 people group class after singing up and paid 30$ per child there if i have to find 3 kids for this class then there site should not let me sign up for 1 kid class and let me charge, and after canceling this swimming i called them for refund and there director talk to me about not refundable fees and she's like u book wrong class so you will charge more money, i am like this is not my fault i booked without knowing that i have to bring 3 kids if is like that your site should stop letting me sign up for 1 kid but she was arguing for 5$ to charge mor and very rude behavior i would say unprofessional without working out for session or reschedule or anything to offer she was sound anger and top of that she called me back by saying she will refund me but i will not able to go back to there club, I mean on my 1st time coming to your club you provide me this kind of bad customer service who will want to join you back.
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August 2023 by Chen ZHU
Group classes are super fun! I signed up the 14 days for $14 to get a taste and it went so well. The gym is big - it has a huge main floor with equipments, many many studios, a swimming pool, and places that I might have missed. Troy gave me a walk through of everything. He is super nice and helpful. I feel welcomed every time I go. I decided to get the membership after 14 days of trail. I think it's worth the money. If you are unsure like I was before, do the 14 days and there is no obligation to sign up after that. And talk to Troy, he is awesome :)
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July 2023 by Jim Wyland
Well worth the money, there is something for everyone at Universal. If you have a goal, they will help you achieve it. If you don't know the way to achieve your goal, they will show you the way, you just have to work for it. It is your workout, they will help you make the most of it.
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May 2023 by Jana Biever
Jana's husband Matt posting here:) Both Jana and I love the club. The staff is excellent, it is very well run and a very positive environment with lots of options!
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April 2023 by Serena W.
My partner and I signed up right at the start of the year and have been enjoying membership at UAC. The group classes are great, and my partner really enjoyed his twice a week Thrive class. All of the staff were friendly and lovely, and make an effort to remember your name and greet you.We found out this month that we would be moving cross country due to a job change. When we initially mentioned having to cancel, we were told that the $150 cancellation fee would be waived as we are moving out of state. However, when we actually called to cancel, we were told no, and that they would be charging the fee after all.It’s not the end of the world, but it’s frustrating to be hearing different things from staff. It just leaves a bit of a sour taste in my mouth to end the membership like this.
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April 2023 by Sabahare Gashi
Thank you to the gentleman by the name of Troy you made our experience a great one! You did an excellent job at showing us around and explaining everything! Good workers that take pride in their work are hard to find and Troy definitely is one of those good workers!
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March 2023 by Tom Gibble
I live right next-door to Universal fitness. I would love to be a member, but they have priced themselves out of the reasonably priced health club market. Many of their existing members are grandfathered into their old monthly prices - my neighbor pays less than $30 every 2 weeks - ,whereas any new prospective members are presented with a membership cost structure nearly twice that. So disappointing. I am shocked that they are able to sell memberships at $52 billed every 14 days. Ouch. If they ever want to revisit their cost structure, I would be interested. By the way, everyone has been so nice, but they were not forthcoming on the huge disparity between the new membership costs and those of the existing members.
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March 2023 by Terry Rudd
The instructor Katy is great.She got me to attend through Zoom. It's great shes a valuable employee to have. Love her classes.
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February 2023 by Josh C
Our family is getting a lot of value from our membership at universal athletic club. We love having a place for the kids to go in the cold winter months including the pool and kids club. I highly recommend this fitness club if you’re in the local area.
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December 2022 by Morgann Liz
I want to start off by saying that this review is only a perspective in an opinion from one person. I give it to stars because overall the gym is amazing. It’s very spacious. It has lots of room even when it’s packed there’s still enough equipment and machines to get your workout done. Everyone here is really nice right off the bat. very informative, however, when it gets to refunding and payments, they tend to leave some important information out. I don’t know if it’s on purpose or anything but it’s very frustrating especially with how expensive universal is.Basically I got to the point where the membership that I had was a bit too much $ for me and I lowered it down to the $50 biweekly. Money started to get tight for me so I decided to go to a different gym. It’s $150 to buy out of your membership at uv within a year but they have the option to freeze your account. They told me that I can freeze it for six months and in six months I can see if I wanna work out here again I figured that’s great. It gives me time to work out somewhere a bit cheaper and still not spend $150 to buy out of a place that I really do enjoy. when I froze my account they were still charging me for two weeks after. When I called and mentioned this, he threaten to hang up on me because apparently I was swearing at him… in reality, the only swear word I said was universal is very “******** expensive, which it is and I wasn’t yelling at him at all. Like at all. Anyways, eventually, I got the call saying my refund is on its way, and they finally officially froze my account. They failed to mention to me that there’s a five dollar freeze fee. I’m guessing every week or something.. I figured oh my gosh why would they leave that out after everything that I mentioned why would they leave that out? It just seems very money money hungry to me rather than actually trying to help me complete my goals. I’m glad I tried it and realized all of this, but I do regret ever spending money here. Crunch is amazing. Training and classes for 30$ a month rather than 120$ BI weekly.
