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June 2025 by Jennifer Tulonen
Worst customer service I've ever experienced. I opened the door at 10:31 and the worker very rudely snapped they were closed for lunch.... While serving customers. Having 2 hour lunch must be nice!
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February 2025 by Derek Burns
Best Post Office Experience Ever!
I felt welcomed and appreciated as a customer! Thank You!!
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June 2024 by Emily K.
Lori gave exceptional customer service. Thank you!
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February 2024 by Elena Haldy
I go out of my way to come to this Post Office because the customer service is excellent. Catherine and Lori are always kind and helpful. Thank you for all of your hard work and helping me.
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July 2023 by Vanessa Goyco Rodriguez (vane)
I love this place, I have been with my p.o box for 7 years..
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April 2023 by Maria “Miss Maria” Otero
Always treated with professional staff and friendly
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June 2022 by Taylor Gottshall
I’ve never had issues sending prepaid packages before coming here. I just moved to the area and never had issues sending my packages before. The lady behind the counter insisted I needed to buy a bag there to send it in and refused to send my package even though it’s already paid for. There was no option other than spending money on their bag. Why??? This is the worst post office!!
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February 2022 by Rachel Finkelstein
I wish I knew her name but the lady at the counter with grey hair and glasses and usually has colorful make up on is SOOOOOO amazing . I’ve been in there a couple of times in the last 2 months and everytime I’ve had some kind of minor issue and she has literally been beyond helpful and so kind everytime ! Every other post office I’ve been to in Lancaster doesn’t have the friendliest of workers all the time which is also fine I understand their job isn’t the most pleasant . But this women at the rohrstown road location is literally amazing and just thought she should get some kind of recognition.
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October 2021 by Muffin Man
Fast, friendly, knowledgeable staff behind the counter.
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August 2021 by Bobbie Jabs
The lady who was at the desk was very helpful and friendly.
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July 2021 by Justine Green
Absolutely the best post office! Normally the post office is just a errand to check off my list but everyone who works here makes my day! So nice and helpful and answers all of my many questions ?.
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July 2021 by Bobbie “Bobbie” Jabs
The lady who was at the desk was very helpful and friendly.
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March 2021 by Tina Stauffer
The entrance is off the Rorhrstown Rd , it's actually in the shopping center. The staff member I dealt with was courtesy and kind. I watched her help and advise some folks before me too. I had never been before. I didn't even know it was there. They do close for lunch so check the afternoon hours.
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August 2020 by Ryan
Very friendly staff!
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January 2020 by Sabrina P.
We moved in September to a different state and we noticed we weren't getting any mail but we were receiving mail from the previous tenants. We live in an apartment so our mailbox is one of those large rectangular boxes with the doors and we have a key for our ""mailbox". Well we had been notified by a friend that their letter was returned to the sender and that's when I realized okay there's definitely a problem here. I called and thought everything would be taken care of. They told me to make sure I put our names in the mailbox and I put it in TWO places so there would be no confusion. Stack all the previous tenants mail and put a note saying return to sender/ forward to current address as they do not live here only deliver mail to "our last name". The mail man completely ignored the stack and note and placed another piece of their mail on top. Well I contacted the post office again to notify them that I just did everything and more to fix the problem and our mailman ignored it. So then they said they'd speak to him and fix the problem... well we started getting mail! But the thing is. My husband has had 6 pieces of mail by the bank with his debit card to come and hasn't received it. Even tried sending it to the main apartment housing office. But I've gotten my debit card in our mailbox since and even had to get a replacement for it and my husband has still not received his. So my question now is WHERE IS HIS 6 PIECES OF MAIL? I called again this past Thursday to notify them that we've started getting mail but my husband is still not getting his from the bank and it's not our banks fault, they have the correct information as my information is the same, it's a joint account AND we've double checked each time we've had to call the bank for a new debit card that hasn't been received because OUR POST OFFICE IS DOING SOMETHING WRONG... STILL... When I called this past time I let them know of this and asked if maybe they could check to see if it was at the post office for some reason... The woman said she would check, never heard back from her.
