Visionworks in Lancaster, PA provides comprehensive eye care services and a wide selection of eyewear to cater to the needs of the whole family. With licensed eye doctors on-site, the optical retailer offers eye exams for adults and children to detect any underlying conditions. Customers can explore the latest glasses frames from top brands like Ray-Ban and Nike, as well as a diverse range of contact lenses. The friendly eyewear specialists are dedicated to helping customers find their perfect fit, ensuring a satisfactory experience. While the majority of reviews praise the excellent customer service and professionalism of the staff, there are some concerns regarding the conduct of certain employees. Some customers have reported poor customer service and unprofessional behavior from specific individuals, particularly a short lady at the front desk. These customers have expressed their dissatisfaction with the way they were treated, with one reviewer refusing to conduct business with this particular employee. However, the manager and another employee named Eric have been consistently praised for their kindness and helpfulness. Overall, Visionworks is a trusted optical retailer with a nationwide presence, committed to providing quality eye care and a positive customer experience.
Ask for Jessica. Awesome customer service and truly cared to find us the best deal! Experience pays off, give the lady a raise!
August 2026
Employees & Dr. we're superb. I will continue to return to visionworks for my eye care needs
June 2026
Customer service was great. Was treated with kindness, very helpful. The selection was large to choose from. The Dr. was kind and attentive. Answered all my questions. I wouldn't choose to go any place else. Thank you so much. See you next year
