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February 2024 by Lisa Tarasiewicz
Husband had an xray in November 2023 and they still have not properly billed our insurance. Charged our credit card before our insurance was even billed. I have made several calls, still not corrected. I have no problem paying the bill, but they need to bill the insurance first, as they are in our network. Will never go back to this facility.
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February 2024 by Amy Lordan
The people that work there are great. They are efficient & compassionate. When I initially called to make an appt, I expected to have to wait to get in. They made my appt for a week later. Then called to see if I wanted to come in earlier. At my appt, I had a panic attack inside the MRI machine. They were so nice about it. Put me in the open MRI right away. I couldn't do the open MRI bc I think I was too anxious from opening my eyes inside the closed machine. But they couldn't have been nicer. I'm going back next week to try again. I don't think I would even try again if they weren't as kind as they were.
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January 2024 by E W
I should have listened to all the other negative reviews. The receptionist that works here should not be working around other people, or in the medical field, for that matter - Incredibly loud, blurting your personal and medical information out for the entire office to hear. I was treated so callously every single one of my visits. Every single person in this office seems to not care a single ounce about you or what level of service they give. Save yourself from a horrible experience.
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December 2023 by Stephen
Women here are ALWAYS Very Nice , professional & Caring . I have used this place about 10x . ALWAYS Great ! Love em!!!
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November 2023 by Jay Green
Stay away. Incredibly unprofessional and incompetent. XRays taken and lost. Zero communication. Your health is too important to trust to this poorly run operation.
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September 2023 by B Braun
Don’t use this place. They will let you schedule an appointment ask for all your info then cancel your appointment 2 days before the appointment. Saying you can’t pay out of pocket for an X-ray. The appointment was scheduled two weeks ago and you call me 2 days before to tell me this. Why not tell me this all when I made the appointment and I informed you I was paying out of pocket like I have with your company in the the past. Poor customer service. The rep left me on hold forever waiting for a manager. There are other better options for your X-rays and imagining needs.
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September 2023 by Ameen Ansari Sahul Hameed
***AVOID THIS PLACE****When I called them for appointment , I was told I could walk-in, no appointment is necessary for xray. So I reached there at 3:30 PM on Friday and front desk women was very rude. I was charged $31.98 for the deductible and she asked me to wait. I waited for 10 mins. After 10 mins front desk women called me and told they can't take XRAY today because they have 3 patients ahead of me and I have to come back another day with scheduling appointment. When I asked them why did you charge me and why did you ask me to wait if you knew that you already have 3 patients ahead of me. She didn't have an answer but she asked when can we schedule appointment? I didn’t want to proceed with them further so I decided to not schedule the appointment and walked out. They voided out the payment that I made.
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September 2023 by transfer tech
I needed to get a copy of a test that was done a few years ago. I called Akumen Langhorne, and Dave (along with a woman from there whose name I didn't get) went ABOVE AND BEYOND to track down the files, including even driving to another location to pick them up! Dave called me throughout the process to update me on the progress, and was very mindful of getting the test to me in time for my doctor's appointment. THIS LEVEL OF CUSTOMER SERVICE IS ALMOST IMPOSSIBLE TO FIND ANYMORE!!
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August 2023 by Mickey
Most of the people working here are extremely friendly and pleasant. The one exception is the ultrasound tech with the accent. She is the most unfriendly, non-people person I have ever come across having a test done. I tried to start a conversation with her and she just ignored me. It would be great if you had someone with a personality doing the ultrasounds. Especially, if you are only there because of getting sad news on a previous test.
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July 2023 by Micros
Most of the people working here are extremely friendly and pleasant. The one exception is the ultrasound tech with the accent. She is the most unfriendly, non-people person I have ever come across having a test done. I tried to start a conversation with her and she just ignored me. It would be great if you had someone with a personality doing the ultrasounds. Especially, if you are only there because of getting sad news on a previous test.
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May 2023 by Archana Bajaj
Not reliable staff.. We went there to get MRI for my husband on a Thursday. They gave us a CD right away but it is almost a week today ( Wednesday today) and we haven’t got the reports yet which is pathetic as they mentioned that we would get the report in 48 hours. We booked the ortho appointment after 5 days of getting MRI which wasn’t much fruitful because of their delay. They don’t understand the damage their delay does as it delays the treatment… please don’t go there if you want to get treated on time.
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May 2023 by Lexi Thompson
I went here two times for a CT scan and had the best experience. The front desk ladies were so kind and informative. David was my X-ray tech and he is the best of the best. He walked me through every step of what he was doing which is really great when you’re nervous or never experienced this before. He is so kind and he kept talking to me which took my mind off of what was happening. This is the place to go if you need imaging done I’ve never experienced such a nice and informative healthcare staff like them!!
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April 2023 by Gerri Maus
The staff is so kind, patient and makes me feel at ease.The Technician Mary Margaretexplained the ultra sound procedure that I was getting done and answered my questions with 17 years of experience. Thanks to all of you?Gerri
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April 2023 by Lawrence Bagnell
Tara Lynn Parsons the Account Executive and Akumin Langhorne imaging co-workers are amazing to work with. They stepped up at a crucial time and everyone hit a homerun.As a chiropractor and parent to a NCAA Div. 1 athlete, they stepped up and were able to get my son in quickly for an MRI to rule out a possible serious underlying condition. The information in the report was accurate and gave me great relief. I have referred many of my own patients to Akumin Langhorne. Highly recommended, trust me.
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March 2023 by LA NIII
Great facility and staff. Particularly, Tara Lynn was a big help getting me scheduled promptly. She was compassionate, something you don't see alot of nowadays!!