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April 2024 by Alberto Virola Jr (Therealmrneeko76)
Great Service and Great
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March 2024 by Savannah Jimenez
Hello! I visited the Durham Road Rita’s this weekend and was not only not greeted but also given an attitude by the associate. She proceeded to take almost 20 minutes to make the three items I had asked for her to make. She then proceeded to slam all 3 items when she was finished making them. By the time we got the last item the first item was already melted. When handed the spoons we said “thank you” and not even a “you’re welcome” was given back. I am very disappointed in the customer service I received from Delaney. She was very rude and did not care about the customer. I come from a customer service background as I have worked at wawa for 4 1/2 years as well as working all holidays including Christmas Day and I have never given that much attitude towards a customer before. That was by far the worst customer service interaction I have had in a very long time. I know for sure now that if I see Delaney working, I’m turning around and getting back in my car and heading to a different location. I do wish I got the name of the brunette that was working with her. She was super nice when processing our payment.
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March 2024 by Joey Fox
I'm going to be completely 100% honest- the young kid serving me seemed like it very well might have been his first day at his first job, and he is young, so I am not upset with him nor anyone specific at this Rita's. But I wish it were more coherent and observant of it's customers. I visited yesterday and ordered 3 items. I wanted two ices, one root beer and one sour watermelon, to be the same kid's size- but I was charged for two different sizes. The cups I were given were the same size, but one was a "small" and one was a "kids." they were both filled to the top. Further, more upsettingly, I was waiting for a good 15 minutes in the freezing cold while two other customers parked their cars, ordered at the window to my left, paid, and drove away before I was even able to pay. I understand it was likely this kid's first day, but it was freezing (my fault for going) and he would take a few minutes just staring at the register or at the cup holder. It's just like, come on man, time is passing.
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March 2024 by Toni Cimino
Had the pleasure of having Loretta help my family and I. She was one of the sweetest people I've ever spoken to. You definitely have a keeper there! The whole staff is
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November 2023 by Gregory Hammond
Real tasty. Service was very good.
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October 2023 by Jennifer Holly
The staff and service are great. But the pretzels you have are horrible. Can management please order real pretzels to sell? Thank you
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October 2023 by Adam Konyves
5 layer gelati!Best Rita's around!So many flavors, ice and custard!
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June 2023 by Kristin Boltersdorf
Old ice at this location. Not “pumping” (mixing) you can tell by the flavor of the ice and the consistency of the ice. Been very disappointed with the products. Staff is very friendly.
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June 2023 by Rob S
No complaints ever. Good water ice, custard and pretzels. Prompt service. Parking isn't great. The domino's next door is the worst one I've ever been to.
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May 2023 by Justin Ruiz
This was the day I went the flavors do change but this is what they usually have. We purchased the chocolate peanut butter gelato with brownies, cookie dough and Reeses. It was really good.
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April 2023 by Katie H
I have to say Rita’s has excellent customer service, also their water ice really is my favorite, I have tried to get others to replicate there Gelati and it can’t be done
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April 2023 by andy vogt
Mismanaged this place will take 15-20 mins to do one order young kids have no hustle
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April 2023 by Jackson P.
Had a joy with my family recently at Rita's. I was assisted by Gianna and she was an absolute doll. She helped my daughter try a few flavours and find just what she liked. Will definitely be coming back here. Vibe was on point!
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March 2023 by Rishith Cheduluri
I got a mango flavored crushed ice and it was GREAT. I’d suggest going for the kids size or regular if you don’t want a brain freeze lol. Overall, I think everyone should try this atleast once.
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October 2022 by DOLPHLIN GRAPHICS
~Best Place...AlwaysBusy...Nice Staff...Friendly Owner... Nice People here!~
