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March 2024 by John Dietrich
Nice good prices. Good bakery.
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February 2024 by Real American
I recently visited Franklin Mills Sam's club , in which I needed help with a battery that was purchased about 9 months ago that I was having issues with and was under warranty. I was told no one can help me, and they did not have a battery tester. I was told to find another Sam's Club. So I traveled to another township. I had arrived at the Langhorne Sam's club and was immediately approached by a young man named Rob. I had explained my situation and he assured me he would check out my issues. And that's exactly what he did. He had found the issue and replaced the battery. He apologized for any inconvenience that this has caused. Then proceeded to apologize for the other Sam's club. He expressed that he was the manager there and if any other issues please feel free to come see him or his team. So I like to truly thank Rob, A message to Sam's Club .....This young man is a asset to your company!
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February 2024 by Chris Rellstab
The remodel is ok.Added sushi and prepared foods. Kinda trying to look like Costco. Out of alot of items that I regularly buy.
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February 2024 by Cheryl Edgerton
Lydia at customer services was nice, knowledgeable and extremely helpful. She’s was fast and able to help with my exchange. A very pleasant experience!
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February 2024 by Christopher Doe22 (CMC22)
Lots of reasonably priced staples
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February 2024 by Charles Denaro
Good stock today ?Place is CRAZY on the weekends with all our neighbors from NJ and NYC visiting PA to shop?Getting crazier as the holidays approach. Still stocked very well ?2-17-24 Nice remodeling job ?
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February 2024 by Amy K.
Love that they're trying to rebrand and give themselves a fresh look by renovating. However I don't know how much you're paying your employees but wow! Everyone is pissed, zero customer service, oh and maybe you can ask them to not talk on the phone while working screaming the "N" word every 3 seconds through the store. Clearly there's none managing these employees. Or maybe you're getting them off the street. No idea. I'd never buy anything perishable from this store. Nothing is monitored or maintained. I've trashed any refrigerated items I've ever purchased. Non expired milk, and soup were trashed bc it stunk and clearly spoiled.
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February 2024 by Jocelyn Carreno
Been coming here for years. Always a good experience having my items delivered to my house for free?
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February 2024 by Greg Chasar
Good values but always compare to BJ s...Sam's has. Great pizza and jumbo hot dog with kraut. Lotta drink flavors at snack bar..totally new bathrooms..ample parking .quick customer service desk... High interest credit card rate.
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December 2023 by Ray Vincente
They have redesigned the store! Looks great. Like their choice of seasonings in particular!
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November 2023 by Kenneth Lee
The roast chicken was small and has no favor. It was not golden brown as previously. We told the person behind the counter and we get a blank look. We also tried to buy cut broccoli, the associated said they were out. This is the second time it was out. We spoke to the check out lady by the door about the roast chicken and the broccoli. Her response was the club was very busy over the weekend. She also said the Club wouldn't notice if we don't shop there! Her response made us wonder why we shop there!
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November 2023 by Varni
"Poor customer service experience at the loading deck. Despite the presence of five staff members, it seems they are understaffed. Unfortunately, there is no avenue for complaints as there is no one available to address concerns. Despite being informed that loading would take five minutes, we have been waiting for almost an hour with no progress. Hope someone is reading this comments. After one hour wait they brought wrong item.”
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November 2023 by B
They renovated the store so you have to really shop around for your items now. Prices are still great though!
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November 2023 by Rosa S.
The cashier that is Russian named "Roza" is so rude and asked a disturbing question to a girl that was a Tom boy ( someone who wears boy clothes that is female) Roza looked at the girl up and down and said "Are you a boy or girl" and gave the girl a dirty look. The girl didn't respond at all. This is rude and disrespectful to ask a question like that if it was any of her business what so ever. When it was my mom and I's turn she would stare at us with a weird look when we spoke our language. Suddenly they're trying to improve the store but there is really bad employee members there. The other day I went to a cashier and she said she was closed but when I went to a different cashier I saw her taking care of someone else when she told me she was closing and I was the last person there. Absolutely Disappointing.
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October 2023 by Linda O'Connor
I went to my Sam’s Club in Langhorne to do some shopping but couldn’t find a ride on cart so I left and went to another store. I need a ride on cart to do my shopping as I am disabled. I noticed others leaving for the same reason. The service desk said they only have two carts. That’s crazy. With all the people that shop their and with our aging population. we need more ride on shopping carts.
