TD Bank is a large financial institution serving over 8 million customers across more than 1,200 locations in the Northeast, Mid-Atlantic, Metro D.C., the Carolinas, and Florida. Known as America's Most Convenient Bank, it offers a wide range of services including retail, small business, and commercial banking. Additionally, TD Bank provides private banking, wealth management through TD Wealth®, and vehicle financing via TD Auto Finance. The bank is headquartered in Cherry Hill, New Jersey. Customer experiences at TD Bank vary. Many appreciate the helpful and professional service provided over the years, highlighting friendly staff and a welcoming atmosphere. One long-time customer praised a specific associate for her accuracy, professionalism, and warm demeanor, which made the customer feel at home and helped with important tasks like retrieving old bank account information for tax purposes. However, some reviews mention issues with service quality. For example, a customer who visited a branch on short notice experienced a less warm environment and subpar service. An incident involving a teller's mistake led to a mistaken deposit and a hold on a check, which caused the customer to go into overdraft and miss payments. The customer appreciated the follow-up from a manager who offered to refund fees and address the situation, but expressed concern about the importance of proper training for newer staff and the handling of customers' finances. Overall, TD Bank is recognized for its convenience and range of services, with staff members who can be both helpful and professional, though some branches and staff may require further experience and training to ensure a consistently positive customer experience.
Lisa Gaeta helped during my visit to TD Bank. Her accuracy and professional was above par. Her soft tone and warm demeanor made me feel at home, (a good home). She help get all my old bank account information so I can file my taxes, Lisa Gaeta is a life saver.
December 2024
At the drive thru I was told I had to do a text verification. Really you do this for every drive thru customer.
Seemed suspicious.
I only had this account since before it was TD it was Commerce Bank.
Do better!!!
November 2024
I've been banking at this branch for over 10 years. Always greeted pleasantly, everyone I've dealt with here has been very helpful and professional.
