-
February 2024 by Vaudine Woodard
Met with one of their travel representatives. Very nice girl.
-
December 2023 by John K
Very helpful and professional staff.
-
May 2023 by Alan Rothmam
I am a 37 year AAA member and I booked an expensive trip to Europe months in advance. I spent so many hours following up on the agents in order to get timely communications and documentation that it felt like self-service. Poor communication about billing, trip and pricing changes, and refund crediting. This agency seems to have a systemic customer service problem. Very surprising considering how good my interactions with the non-travel agents at AAA have been. Maybe another branch other than Lansdale would offer more competent agents and better travel service.
-
February 2023 by Brian Cunnane
Got great on-site for an upcoming trip!!
-
August 2022 by Dave D.
Disappointed in their notary services. I needed two forms notarized and they could not do them because they were for a deed. The woman stated they can not notarize property forms. In all the years that I have had forms notarized, I never met a notary who specialized. I believe they just didn't want to do it, for whatever reason. I have been a AAA Plus Member for over 23 years, and I have rarely if ever utilized their services. The one time I needed them, they were useless. On the plus side, Raymond did an excellent job at the front counter when I went to sign in. He was very friendly and helpful in getting a notary for me. Unfortunately, the helpfulness ended with him.
-
April 2022 by Frank L.
Went into AAA of Lansdale for an international drivers permit. The folks there were quick, polite and efficient. They took my photo, printed it, I handed them my completed application and drivers license, I paid and was walking out the door with permit in hand in less than ten minutes. The facility looked great and was very clean.
-
February 2020 by Lisa Steckiel
Great service, great value, knowledgeable staff. My dad got me a membership when I got my license...AAA has been a guardian angel many times...from someone to call with a dead battery aroind town to a tow out of town after an accident to maps and advice when we travel. SUPER.
-
February 2020 by Bridget Boston
Easy way to exchange currency before international travels.
-
October 2019 by Na Spa
I've had AAA for 3 years but never used their service. Today I called for a tow because my car wouldn't turn over. Even though earlier we tried to jump start with another car it still wouldn't start. The towing service was prompt and the technician was polite and knowledgeable. He thought it might be the battery and jump started with his equipment. He said car to car jumps don't work well anymore. Car started and we drove to an auto shop to get a new battery. Thank you AAA! I'm glad I'm a member!!
-
August 2019 by Lindsey Offner
I most recently visited this location to purchase discount tickets to Hershey Park. First and foremost, I was not greeted (as an eight year AAA member) but looked at like I was interrupting their day. After waiting 15 minutes, I finally had my opportunity to pick up the tickets.... well it was a process. I felt like I was at the DMV in the Zootopia movie, time suddenly stopped. The woman who helped me was not pleasant and definitely not efficient. To cut it short, I wont be returning, not worth the $5 discount offered per ticket. Time is money.
-
August 2019 by Harry Strauser
Getting passport picture
-
July 2019 by J. M.
We planned a land/cruise trip to Alaska over several months with Amelia. She was knowledgeable about the vendor we planned to use and advised us well throughout this process. She was even more amazing when we had to abruptly cancel our trip for medical reasons. We had taken out trip insurance because of the cost of the trip. Amelia helped us with the trip cancellation arrangements and worked with us as we dealt with all the steps involved in filing our claim. We can't say enough about her professionalism and people skills. Thank you, Amelia!
-
March 2019 by Jay Schuchardt
After waiting an hour to see the only travel agent, we discussed with her our destination and some of the places we wanted to see. She did help and gave us some good options... however, my wife and I noticed a change in her attitude? After we we're done, we both said to each other that her attitude had changed during our time with her. We will probably go back to this location but not with the same person.
-
March 2019 by Paul Liepin
Went in to see notary for transfer of registration it's a simple process that should have taken 20-mins. Tammy "the notary" took over an hour to complete. So if your doing a registration transfer, or for that matter any notary service be prepared for a long sit down with agent Tammy.
-
March 2019 by ATYPICAL LADD
rude and defensive greeters at front desk. love AAA but will not visit that store again