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April 2024 by Justin R
Let me start by saying of my many years in existence, this is one of the worst banks I've ever used. Not just this specific branch, but truist is also one of the worst companies ive ever used. I had a situation I was "assisted" with by this infamous RJ. Only, the only thing he actually assisted in was making it entirely worse. Then he tries to act like he was doing me a favor. No sir, you were doing your job. Having your job, id assume you can also be an adult and communicate whether or not you have the ability and or motivation to actually accomplish what you would tell me you would. I had to get his manager involved weeks later because of how long RJ dragged out the situation because his pride mattered more. The manager, Greg was nice enough, but it still did not recover what time was lost or the stress over it all.I think you all have a long way to go before you get a genuine 5 star review, personally.Also, kindly ignore the obvious employee made 5 star reviews as nobody in their right mind would rate a truist that highly. Please....lol
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November 2023 by Dean Lawthers
RJ is the absolute best. He consistently goes above and beyond for me.
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July 2023 by Susan Annunziata
Employees are always helpful, polite, and courteous. Been banking with them since they purchased prior bank. Absolutely no complaints.
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April 2023 by Frank Volpe
Super helpful branch manager, teller, and Rj the relationship banker!
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March 2022 by Pat Varleta
I was unable to get thru to the corporate Truist Bank on the 800 number with a question about my mortgage, so I called the Lansdale branch. What a great idea that was, because an actual friendly and helpful person, RJ, immediately answered and got me the answer I needed! Thank you!
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January 2022 by Faith M
I have 2 different home-based businesses. BBT/Truist business checking is totally free, no minimum balance. I opened 2 checking accounts to keep my finances separate without any additional fees. Valerie was very knowledgeable and helpful in setting up the accounts. When I forgot my password and couldn’t access online banking, I called her, snd she reissued the code by mail, no problem. The drive-thru can be slow, but the tellers there are cheerful and accurate. I really like this bank, and am grateful for their professionalism and the money I’ve saved on business checking. Also the online checking layout is the cleanest and most user-friendly I’ve experienced. My one bad experience was the BBT/Truist phone customer service people agreed to block future recurring subscription payments to my debit card from a company that was charging me monthly and wouldn’t cancel my subscription. The online customer service people thought I just wanted a stop payment on the last charge to be processed. So I paid $35 to stop a $10 charge, and then the monthly $10 charge went through again the next month. That’s why they get 4 stars instead of 5.
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July 2021 by renee Marino
My employer has an account with them. I don't have an account there but the girl that cash my check always remembers me and is very nice.
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March 2021 by jamfunk1
This is the worst bank in every way. Stay away and bank with someone else
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January 2020 by Ron Steskal
Friendly and knowledgeable . Anyway ,I needed assistance with my accounts and Chris processed them quickly and got back to me with other inquiries promptly .
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April 2019 by Monica G.
I had my safe deposit box at north wales location. They decided to close that branch and they sent a letter by ordinary mail that has the deadline of removing the box. Since I never received that letter they forcibly opened my deposit box. Then they are sending me a certified mail to let me know about the entire situation. Just pay attention to the fact that they never cared to reach me via phone or certified mail before opening my safe deposit box. But they are sending me a certified mail after opening the box. Never deal with this bank again as they are a bunch of robbers and thieves who are looking for an opportunity and keeping an eye on your valuables.
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December 2018 by Google User
Their ATM is FUBAR do NOT bank here! Machine said it would not give out money although MY bank said $200 is now gone...went back to bank thinking, It's a bank! They can give me money! Nope. Tellers inside are helpless morons....give me my money it's not a fraud dispute, they've admitted to it malfunctioning! And still refused to make it right! Now I'm told to wait 45 days....are you kidding??!!
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November 2018 by Kari Anderson
Knowledgeable staff, helpful & friendly!
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October 2018 by john bunel
Very slow.. ambience not good
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February 2018 by Jenna Rodriguez
slow and when I went the ATM was "not giving cash withdrawals"
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December 2017 by Judy H
Service very slow