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February 2024 by Victoria K
On February 3rd, 2024 I was told that according to the new policy, I couldn’t deposit a check endorsed to me. In order to deposit this check whoever endorsed it has to be present and has to show his/ her ID. Or as Citizen's customers rep recommended - open an account with them. Is this really the new policy or just training opportunities and new business solicitation?? Needless to say that I have been their customer for years.
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December 2022 by La Cocina De Mary
(Translated by Google) Very good service friendly person(Original)Muy buen servicio persona amble
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April 2021 by Chris V.
Bill Keller, investment counselor at Citizens in Lansdale,PA, is a very bright guy and a very good person as well. He has been my advisor for over 20 years.
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March 2021 by Gil Rolon
Very nice people, always willing to assist
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July 2020 by Todd Cassar
I was welcomed in during covid19 to open a new bank account. But after waiting 3 weeks for my debit card to come in I decided it was a sign of their incompetence!!!! So when I came back to close my account they didn't want me to come in. When I called about my card they gave me a cooperate number. Which was always busy. Horrible bank, incompetent staff, unrea
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May 2020 by Kyle garrison
Even during a pandemic refuses to help out workers of businesses and do their job by counting money. When one is working 62 hours a week and needs to get change for said business they refuse to help in ways that would help out the business. Dont worry I'll just leave my shop closed since I'm the only one working up front to come down there and get change. Why make it convenient for your customers with whose money you are holding and which would be the reason you are open.. no customer equals no money in your banks which equals no jobs for your employees. Thanks citizens
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April 2020 by Katelyn Mahoney
I went into the 25 E. Main street branch to do a name change. I recently got married and needed all my cards and accounts to reflect my new name. My credit card also expired so I needed a new one. I went in person to do the name change and show my married license and new Social Security Card. However, this was my third time requesting a new credit card. Every time I called Citzens bank to order a new one, I would wait and wait and not receive it. I thought going in person would get the job done. I was helped by Montserrad Perez Pena. She was very friendly. But after waiting 3 weeks, I did not receive my new debit card in the mail. I just called her this morning, and she told that "My recollection was that we decided to keep your maiden name on the debit card and your married name on the credit card." Why would anyone do that? Therefore, a new debit card was not ordered the day I went in person. She was nice, but incompetent. I would strongly advice you to go to another branch.
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April 2020 by Spool Performance
Go to a reputable bank like Chase. This place is a joke.
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February 2020 by Katelynn Bender
I went into the 25 E. Main street branch to do a name change. I recently got married and needed all my cards and accounts to reflect my new name. My credit card also expired so I needed a new one. I went in person to do the name change and show my married license and new Social Security Card. However, this was my third time requesting a new credit card. Every time I called Citzens bank to order a new one, I would wait and wait and not receive it. I thought going in person would get the job done. I was helped by Montserrad Perez Pena. She was very friendly. But after waiting 3 weeks, I did not receive my new debit card in the mail. I just called her this morning, and she told that "My recollection was that we decided to keep your maiden name on the debit card and your married name on the credit card." Why would anyone do that? Therefore, a new debit card was not ordered the day I went in person. She was nice, but incompetent. I would strongly advice you to go to another branch.
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August 2019 by Michael Chamberlain
Sheila Davis helped me to secure a loan in very little time. Pleasant atmosphere and friendly staff.
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June 2019 by merray harris
Very professional Staff. Mirza and Deb are very good to me.
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March 2018 by Phylis Brisgone
I have been with this bank for over 25 years, before it was Citizens Bank. The staff at this location are friendly, courteous and knowledgeable. My only complaint with this bank in general is their excessive fees. I don't know of any other major bank that charges for an overdraft every 3 - 5 days they will tack on more fees in addition to the initial $35 that is charged. If I finally leave this bank it will only be due to the excessive fees charged.
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October 2017 by J.R. Moody
Citizens needs more locations open on Sunday. Very inconvenient bank hours.
