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November 2024 by EdgarJ garcia
Pathetic, dropped my car off just for a tire installation, came back 6 hours later and the car wasn’t even touched.
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November 2024 by Randa Boktor
Bad service each time I go for one thing they give you alot problem iam not trust you again
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October 2024 by peter westlove
Kylie the manager is wonderful to work with and he understands the customers needs. My car has a full warranty from BMW so I go to Firestone for non warranty fixes. Troy did a wonderful job switching my rims out. Was professional with the floor mat and plastic seat cover! He balanced the wheels correctly and the completed job looks stunning! So far so good!
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October 2024 by Steve Kahn
Bought a set of Bridgestone tires and got a good deal. Kyle was very helpful and I felt no pressure to buy anything else. On this I would rate a 5 star. However, one of his guys called to tell me that I needed brakes and that the brake fluid was burnt. The car had just past the annual inspection at the car dealership less than a month ago and we'd only driven 200 miles since. I passed on the brake job and took it to my local repair shop and they walked me through the inspection and found my brakes to be in good condition and the brake fluid was clear. For Firestone, this part rates a 1star. The message from me is if you need tires, go to Firestone. For anything else, find a local repair shop you can trust. FURTHER COMMENT: AFTER THE POSTING OF MY REVIEW, I WAS CONTACTED BY CUSTOMER CARE. AFTER GIVING THEM PROOF OF WHAT HAPPENED, THEY SAID I WOULD BE CONTACTED BY AN AREA MANAGER WITHIN 2 DAYS. A WEEK LATER NO CONTACT SO I NOTIFIED THEM. EMAIL FROM THEM SAID A REGION MANAGER WOULD CONTACT ME WITHIN 2 DAYS. AS OF THIS DATE, NO CONTACT. BASED ON THIS, YOU CAN BE ASSURED THAT THEIR SENIOR MANAGEMENT DOES NOT CARE ABOUT WHAT THEIR PEOPLE DO OR SAY IN ORDER TO GENERATE PROFITS.
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October 2024 by Dan Swit
Set an appointment for 7AM. At 7Am they came and serviced me. They diagnosed the issue as a nail in the side of my tire, provided a picture and explains why the tire could not be patched. They did not have my "special" tire in stock and explained how it was back ordered so they could not provide a date of when the tire would be in. They provided alternatives. AFTER, I decided to check other stores for my tire, they requested to put on my spare. They did not charge me a cent for any of their work including installing the spare tire, knowing I was leaving. Great customer service.
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September 2024 by Ivan Chevere
Today my wife called their facilities and when they answered she told the person that there was someone who spoke Spanish and the person who answered the phone breathed annoyance and told her that the person who speaks Spanish is not there today. . Loego my wife told him that she was going to try to speak English he came back and sighed annoyed and put the call on hold until the call was missed. That was kind of rude. I'll look for another place to do the work. Thanks for nothing.
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September 2024 by Dawn Lynch
The gentleman at the desk (sorry don’t remember his name) was great and Tom was also great. He made me feel like my car was in great hands and went out of his way to make me feel comfortable. It can be very hard to trust in this industry and I will be bringing my car back to this Firestone when I need something. Excellent store! Very satisfied customer!
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September 2024 by Miguel Rodriguez
My freind calls me from tire popping on turnpike.. I pick him up and take him and his tire to Firestone to do a quick change. We explain that his car is stranded and need a change tire ASAP and we get a reply your gonna have to wait three hours. Never take your car to this place they don’t care about helping anyone..
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September 2024 by Tyler Litchfield
My car was broken down on the highway. I Ubered to this location and they told me it would be a threee hour wait just to put a new tire on my car. My car was on the side of the turnpike. I called Murray’s down the street and they took care of me within minutes. That’s first class service. Firestone will never receive my business again. Awful customer service.
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September 2024 by Red Skull
Poor service I made an appointment for a standard oil change and they didn't get that right and tried to charge an arm and a leg for an oil change.I didn't ask them to check anything else and told me I'd have to have over 3400 in repairs.I will go to my auto mechanic and get an honest price will get an honest response on anything that would have to be fixed
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August 2024 by Baku Kumar
I set an appointment up for alignment with Firestone on Forty foot rd in Lansdale at 8 AM. i thought i had an appointment so won’t be long. I was so wrong.
I sat in the room waiting for car to be done. I check at 9 am and don’t hear anything about my car. I go see in parking lot and its just sitting there. I speak with technician who tells me “we have one alignment rack and there was a car sitting on it from yesterday. It is just finished and we will get yours next. “ i convenyed my frustration. 20 min goes by and car still has not moved. I complained to another tech who seem to be traveling and told the first technician to get the car. The first technician still argued with him. He had no sense of customer needs or cared about it. The shop is not run efficienty at all. What is the point of appointment!!
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August 2024 by H N
My tires were slashed, and I called the next day. Firestone was able to get me in and replaced my tires. They all did a great job. Thank you.
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August 2024 by Jimmy Rundel
Got my truck in at 8am and had it back by noon. Service was top notch
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August 2024 by Loren Bowman
Don't trust this place. I got my car PA inspected at a different Firestone 1 day before taking it for an issue to this store. My wife had a bolt come out of the brake caliper while driving. It was not tightened enough. This store told me I needed an entire new front brake system both sides. They told me they'd need to drill a broken bolt from the steering knuckle. I have been a mechanic over 40 years. This place WILL RIP you off. I had put new brakes in the car 3 days prior. They charged $133 to look, and told me I needed $1100 of brake work. Needless to say I had the car towed home and replaced 1 bolt. 20 MINUTES OF WORK. The car is driving again.
Do not trust these LIARS.
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August 2024 by Katie Hunter
It is the job of this business to fix cars and their parts. But nothing in the job description accounts for the kindness and helpfulness of the staff. Joel, in particular, was so very helpful after I got a flat on the PA Turnpike and was able to get towed 24 minutes before closing and they were able to get the new tire on and have me and my 2 (tired and hungry) kids on my way! Kindness seriously goes a long way, and I will give them any business I can!!
