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January 2024 by Craig Wagner
I recently had the pleasure of working with Hughes Relocation for my move from North Carolina to Pennsylvania, and I cannot express how impressed I am with the outstanding service provided by Hughes and United (and in particular our movers Wes Jackson and his son Blaine). From start to finish, the entire process was seamless, and their professionalism truly exceeded my expectations.First and foremost, the communication with Hughes Relocation was exceptional. Wes was always just a phone call away, and he took the time to address all my concerns and queries promptly. His attention to detail and ability to keep me informed every step of the way made the entire moving experience stress-free.Wes and Blaine demonstrated an unparalleled work ethic throughout the entire moving process. They handled my belongings with the utmost care, ensuring that each item was securely packed and transported. The efficiency and diligence they exhibited were truly commendable. It was evident that they took great pride in their work, treating my possessions as if they were their own.One of the most impressive aspects of working with Wes and his crew was their trustworthiness. I felt confident that my belongings were in safe hands. Their honesty and integrity set them apart from other movers I've worked with in the past.In conclusion, I highly recommend Hughes Relocation, and I am especially grateful for the outstanding service provided by Wes Jackson. Their fantastic communication, hard work, and trustworthiness make them an invaluable asset to the moving industry. If you're looking for a reliable and professional moving company, look no further than Hughes Relocation – you won't be disappointed!
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December 2023 by Dave Falco
Move to YardleyMy wife and I moved from Philadelphia to Yardley. Hughes Relocation Services built confidence early on with a Video call in which Patrick was able to see room by room everything we wanted to move and provided a quick and accurate quote with more information, competitive with other companies.The crew moved with purpose and double checked they moved everything they should for each room. Gary, Ed, Kyle & Eric all introduced themselves upon arrival and were courteous throughout.It didn't matter that the move happened during a rainy day, the crew made sure all the boxes and items went to their proper place and made the move as smooth as possible.Dave
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December 2023 by Martin Sarmiento
Had a great experience working with Hughes Relocation! We had Gary G and Kyle P come over and pack our stuff for a long distance move. They were both very friendly and professional. Everything that needed padding was packed well. All the boxes and furniture was packed neatly in the container. The job was quick and there were no issues whatsoever. Would recommend!
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November 2023 by John Carnahan
Our crew from Hughes were thoroughly professional and helpful. They answered all questions and kept an accurate log of all items being moved. This accuracy resulted in a very smooth and trouble-free unloading process. All items were delivered as promised on-time and with no damage. Hat's off to their crew for a great job!
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November 2023 by Patricia
Everyone from the beginning was great starting with the estimate. Then Maria contacted and let me tell she is a gem, great customer, great follow up skills, just a pleasure to work with. Then came the crew to pack and load, the driver Roosevelt was punctual, professional and his crews on both ends of move were excellent, especially on the pick up end. They worked hard and got the job done.
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November 2023 by Annette B.
We used Hughes Relocation Services for a 10 min move on November 3rd. We were extremely disappointed in the company which was absolutely no reflection on the 3 man crew who were beyond exceptional and both professional with great demeanors/personality.Firstly, we contracted for 5 men for 8 hours based on the amount of items that needed to be transported which was discussed with Hughes previously- only three men showed up.After about one hour, a fourth 'mover' showed up in his car. No one (original three movers) knew who he was so that was highly concerning to us.My husband started helping move smaller items to the new place by car along with my son. After my 2nd trip, I called my husband to let him know that all of a sudden the 4th guy disappeared (maybe there for 1 hour). The original three had no idea he left or why he left. We were concerned he may have taken something since he truly was a stranger moving around our home. How is this even possible? Why was someone sent who was unknown to the original crew and why did he leave the job mysteriously after an hour? Anyone would agree this is 100% unacceptable.We felt bad for the 3 guys that had to do this on their own so my son and I continued filling up our vehicles to help them out.At the end of the day at the new place, two additional men showed up to finish the job. They were tired from doing other jobs that day - one mover indicated that he did 2 other moves that day and was cranky, tired and wanted to finish as fast as possible. I don’t blame him.The bill was adjusted for decrease in manpower, however, there was ZERO compensation for all the issues we experienced on what should have been a simple moving day. The whole process took 10 hours vs 8 as promised. We followed up immediately with Hughes and received no response to our complaint. It was only after we called the billing dept directly was the bill adjusted for only the hours and manpower - they never addressed the 'real' issues as mentioned.I cannot recommend this company since their customer service is horrible and they do not deliver what they promise. I will never use them again for their lack of attention to detail or customer experience. Moving is already a stressful experience - Hughes compounded the stress even more!
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November 2023 by Lana Stearns
Our move from SC to FL was flawless. Movers were very professional and friendly. Our belongings were not damaged in any way. The load and unload was timely. I could not have asked for a better experience. Thank you Brian, Michelle, Chris and crew. You all are the best!
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October 2023 by Meg DeLange
Both the packing and the loading teams were excellent. They were very careful, professional, polite and fun to have in house. Our items are going into their storage for a couple of months and I'm sure everything will be delivered without incident.
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October 2023 by Karen Rosenspire
We did a long distant move from Philadelphia to the Denver area. Hughes Relocation Services was extremely professional and responsive to our needs. Always prompt to return our calls and answer our questions. Outstanding leadership from our driver overseeing the packing and move itself who went beyond and above to ensure that our home belongings made it safely and on time.
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October 2023 by TJ Costa
Fantastic experience from start to finish. My moving team was excellent- on time, careful, helpful and very pleasant to spend time with. Moving is stressful but dealing with Hughes Relocation made it streamlined and effortless. Thank you Jana, Larry, Tyler & Hector!
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October 2023 by Nancy Berman
Direct experience with actual movers was great. Friendly. Efficient. But? Somewhere along the way two inexpensive items were lost, one or two boxes of canned/boxed food are missing, 6 or 7 dishes and the glass to one medium sized framed picture broken after our belongings were transferred into and out of storage, requiring everything to be loaded and unloaded twice.
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October 2023 by Preeti Gupta
First off, I will say that out of 20 furniture items, 3 did sustain some damage. So it wasn't a perfect move. But I don't think the guys that delivered our furniture were at fault (I believe there were different people who loaded in one state, drove it across multiple states, and then delivered it in the final state). Gary G and Kyle P were excellent, taking their time to properly unload and carry items to their final places, willing to help us figure out which box went where by reading labels, and being friendly and smiling throughout. I rarely see such care with movers.I don't know how the 3 pieces got damaged, but I still want to rate Hughes - or more specifically Gary and Kyle - 5 stars, because they made us feel like they were taking care of our items like they would their own. Moving across state lines is really stressful, I rarely have a good experience with the physical part, and at least this time, we counted ourselves lucky to be working with them. I asked them to give me their names so I could specifically write to their bosses or thank them somehow. I don't think its nice to just complain when things go wrong, one should also give compliments when it is warranted.
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June 2023 by Patrick March
I have worked with Hughes Relocation Services multiple times in the last several years, and the service is always excellent. The Hughes team is a pleasure to work with. The estimator, the move coordinators, the packers, and the movers are consistently conscientious, pleasant, and professional. My local move on June 7 is a recent example. The estimator (John P.) provided an estimate within hours. The move coordinator (Jana C.) scheduled the move exactly when I needed, and she modified the packing schedule on short notice so I could attend my granddaughters' concert. The moving crew (Gary G., Kyle P., Gregg G., and Hector) worked carefully, but also quickly and tirelessly. If your rating system had ten stars, that is what my rating would be.
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June 2023 by Tracy Newman
I was very, very impressed by the packing team of Veronica and Greg. They were professional, personable, efficient and knowledgeable. They were a pleasure to have in the house. They handled our items with care and they were very thoughtful in leaving items out that we would still need (cleaning items, toilet paper, keys, soap, garage door openers, etc.). I can’t imagine a more positive experience than we had - very happy we chose Hughes!
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June 2023 by Stephen
The team at Hughes Relocation Services did an incredible job! They were fast, professional, and took excellent care of my household goods. I highly recommend this company if you’re in need of relocation services. Kevin, Trey, Anthony - Thank You!
