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March 2024 by Larry P
Have everything
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January 2024 by Sheila R.
This is a shout out to Claudia who works in the Hatfield Lowes on Forty Foot Road. She is friendly, offers assistance and answers questions. She takes the time to walk me to the item I am looking for. She should be recognized for her customer service, which is something lacking in many businesses today. The service provided by Claudia is not a "one off". I have had this experience with her several times in the past couple of years. Thank you Claudia! Sheila R
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January 2024 by Vitaly K.
Awesome Service, awesome store. In my opinion, I recommend going to this lowes. We don't have any problems with this nearby Lowe's, so I recommend going here!
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June 2023 by Alexis H.
Lowe's customer service (specifically online) does not have a good reputation. However, I cannot say enough about that management, particularly AM Alicia S., at the Lowe's in Lansdale. We had issues with the online customer service, but Alicia went above and beyond to rectify the situation. She followed up with calls and emails to make sure we were happy with our grill. It is only because of Alicia that everything worked out positively and we could not be happier.
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February 2023 by Charles H.
Thank you to Jeff in appliances for helping my mother with buying a refrigerator. He should be commended for his patience, professionalism and kindness. She doesn't speak or understand English that well but Jeff guided her thru the process without any problems. She went to Best Buy, Home Depot and Lowe's and she said Jeff at Lowe's was the best of all 3 by far.
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October 2022 by Kevin S.
Looking for a new kitchen? Considering Lowe's cabinets and countertops? You can get quality cabinets and countertops at Lowe's for a fair price. I purchased solid wood Shaker cabinets with all the bells and whistles like dovetail doors and full-side cabinet molding. They will look great when finished. The problem is installation. Lowe's has a joint venture with Nationwide Kitchen Installers. Nationwide has ruined the entire kitchen remodel experience. On the morning of installation, Nationwide called Lowe's and demanded I pay an additional $395 for the materials needed to resolve a known problem. Two hours later Nationwide called Lowe's and demanded another $385. When Lowe's called me for the money, I said "no" and I went to Lowe's in Landsdale, PA where the manager Herb refunded the $395 I paid earlier. The cabinets have been in my garage since August 8th. Nationwide said they would install them on September 6th. I told Margaret at Nationwide that we had plans for Labor Day and Nationwide said the installer would come on September 9th. Milton has been here three times to install the cabinets. Nationwide only schedules him for three or four hours at a time. When he leaves he cannot tell me when he is returning. I installed all but one of the drawer pulls, most of the shelves are not installed, the toe kicks are not installed, the decorator doors on the end of the cabinets are not installed, the fan over the stove is still disconnected, and the decorative molding for the cabinets remains uninstalled. The countertops from Acropolis Granite and Quartz were scheduled to be installed on October 5th. My brother-in-law will finish the plumbing on October 17th! In the event Nationwide Kitchen Installers has not completed the job by then, I will be hiring another installer to complete this project.
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May 2022 by Paul A.
Lowes, it's a big home supply warehouse store and it's hard to talk about it without a comparison to it's neighbor across the intersection-home depot. I mean let's be real. both are large warehouse like places full of tools and supplies and I will say for years I've been going to home Depot but this is changing. The big difference is the people there. You can actually find people working there who want to help you! It's a standing joke how hard it is to find people in home depot but Lowes, I had no problem looking for something and even getting passed off from one person to another. Yes it takes away the sense of an epic quest you get roaming the deserted isles of home depot but you find what you need a lot faster. They also have paid cashiers to check you out. Home Depot, except for the garden center, expects you to self check out, you know a service that most places pay employees to provide Home Depot expects you to do, without them paying you. Lowes does have self check out but it also has people to check you out. OMG. customer service? really? The only down side I have with Lowes and this is what stops it from being a 5 star review is that I find the environment a big claustrophobic and overly warm. The English term is 'close.' but I can put up with a little stuffy air if the customer service can get me through quickly.
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December 2021 by John G.
I'm almost finished with a kitchen renovation with Lowe's and their independent contractors. Once the order was placed there is absolutely no communication between the departments involved in my renovation and installation. No body answers the phone in appliances or kitchen cabinetry. The flooring department answers the phone and tries to help. The actual sales people never return your call. I usually have to go to the store to find them. I answered numerous surveys and emailed their customer service. No one cares. My kitchen will look beautiful. The price is a long ride of poor customer service.
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December 2021 by Megan M.
This Lowe's will scam you. I am using this Lowe's to get a fence installed, and it has been the worst experience. They require that you pay in full at the beginning, which was 3 months ago now, and in that time, nothing has been done and I have not been called by Lowes once with an update. After repeatedly calling them, I find out the the building permit was maybe submitted, and that's what were (maybe) waiting on. Why did it take 2 months to submit a permit application when I supplied the drawings? Why is a response from the city taking a month when I was told it would take max 2 weeks? They took my money and ran, that's why.
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April 2021 by Jay H.
We recently purchased 400sqft of Matrix (Shaw Floors) with Advance Flex Technology Cascade Walnut 5.90-in x 48.03-in Waterproof Interlocking Luxury Vinyl Plank Flooring (23.63-sq ft). Boxes state easy DIY click install over existing hard surface floors with no subfloor prep, acclimation or adhesives. They claim it's more rigid then LVT which again is a load of BS. I've done a lot of floors and so has my contractor who did these floors and also said these floors and the quality is 100% lousy. This was definitely not as advertised and Lowe's needs to take it all back regardless of it's installed. I will remove the entire floor and bring it back for a refund towards a better floor. Not too mentioned we have over 20 pieces that are completed not usable which they will be going back. the quality of this brand/floor is 100% milled like junk. So I called the store on Tuesday around dinner time and spoke to someone (no names will be posted) explained the situation and was told they needed to speak to someone and would get back to me. Since he claimed there were options with the ones that were defective and the installed floor. Well 24 hours went by and no one did. So I had to call back after getting the run around from the manufacturer multiple times. Lowe's told me I had to call their installation claim department to file a claim regardless who installed it. I called them they told me to call Shaw and Shaw said no you have to call the retailer, as they need to file it on your behalf. The person I talked to (no name posted) was helpful in submitting a claim. After reviewing Shaw on BBB I am very concerned of all the negative reviews which are over 87 reviews and half of them are complaints as soon as March. All of the reviews are about their products and how they handled consumers. They have so many negative reviews of their products I don't know why a store would sell and or advertise them. Lowes sells this horrible milled product we would like a full refund and I will be more then happy to take up all the planks return them where I got them for a refund on another type of flooring not made by Shaw.
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March 2021 by Jaide T.
While looking for flooring, Andrew came over and was extremely helpful. He was very educated about the flooring department and took his time to go into detail about all of the different options. I learned some cool facts about Bamboo along the way. Andrew was attentive, friendly, and made sure we left without any questions.
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May 2020 by Matthew R.
I have consistently received such slow, poor service in the paint section of this store. Three times in a row waiting 25+ minutes to get help, employees walking away while paint is mixing and not returning for ten minutes as well as significant apathy when I ask questions. Overall, most employees there are unhelpful in multiple departments, that us, if you can track one down in the first place. It's probably worth your while to drive five minutes down the road to Home Depot.
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May 2020 by Richard H.
Stay away! Dishonest workers. My wife "lost" her cell phone there, we combed the two aisles she was in for over an hour. Customer service was friendly, but really of no help. I asked to look at videos they refused and said only if police requested them. I told them to call the police and they refused saying I would have to do so. I called the police and waited. In the meantime, a worker found the phone ringing in a trash can at the other end of the store in an area that we had never been to. Now how did that happen? My beit is one of the workers watched my wife drop the phone and thought they had just scored $500 but got nervous when they heard I had called police, fearful they'd get snagged in a video. Ditched the phone figuring they wouldn't get caught with it.
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May 2020 by Sharon B.
I have found the employees and managers to be the BEST in the business. After only 4 months, I had a gas leak in my Samsung stove. Although Samsung let me down, the employees in the Appliance Department never did. On every call to the store they were professional, and went the extra yard to ensure I had my problem addressed. Wiith their help, Samsung finally agreed to give me a new stove. The fact that I will be without this important appliance doesn't even matter because Lowes employees provided extraordinary customer service. I will forever be grateful and be a loyal Lowe's customer.
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March 2020 by Andrew Langello
Paint is poor quality for pros home owners go to Home depot for their one coat coverage stuff
