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December 2023 by Beth Staab
The loving care of patients by the nurses and aides completely surpassed our expectations. They responded to our needs and provided a high level of comfort with love. They even decorated the room with purple lights, ornaments and soft pillows. Special thanks to Bev Benner, the Unit Director, her primary nurse, Twinkle and her loving aide, Felicia. You are truly angels here on earth. Thank you! ???
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December 2023 by ronald brown
St. Mary's Rehabilitation Center has the most serene surroundings. The staff goes out of their way to accommodate the residents to the best of their ability. The atmosphere is very brightening. This place is not the regular dull atmosphere of most nursing homes. There are activities that keep the residents engaged. This place is pretty pleasant as nursing homes go.
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September 2023 by Katie Pelletier
A very dear neighbor of mine was put here after surgery for cancer. It was HORRIBLE. The only good person there was her occupational therapist. The nurses were mean, rude, negligent, and blatantly incompetent. When I visited her the first time, her hair was matted so horribly it took TWO DAYS to untangle. At the end of the second day, she still had a wad of matted hair. THEN, they decided the hair stylist could see her. Their excuse for their lack of care was "she didn't want us to touch it". It was so painful for her to untangle we had to take breaks. She was left in her filth on more than one occasion I visited her. I'm talking feces and abdominal fluid all over the bed. I found her NAKED in her filth like that MORE THAN ONCE. The nurses were nasty to her IN FRONT of me, imagine what they were doing when I wasn't there??She stopped eating and she died there essentially from starvation even with a food tube. She hated and feared the nurses. I called the social worker three times with a voicemail each time. No call back or acknowledgment.Disgusting place. DO NOT SEND YOUR LOVE ONES THERE. I've attached pictures of her hair at the time.
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March 2023 by marysue powell civera
Pros - staff is loving, caring, has personal relationships with clients. Dad loved Penny and rehab, Beverly gave us her cell phone number to keep up with Dad's care, Stephanie made sure Dad was comfortable. Aides really shined.Cons - He had one fall in the shower and 2 due to his condition. More staff needed for personalized care and enrichment.Facility is outdated. Dirty laundy stays in the hall too long. Alot of Dad's clothes went missing.
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March 2023 by S Mckenna
Absolutely the worst long term care facility I have ever come across. My mother was allowed to go untreated with a serious infection by an incompetent nurse. (Who still works there, regardless of how many complaints we filed). The entire management was changed every few weeks so you never knew who you were dealing with. There are a few good people there but the majority is incompetent as is the management. NO ONE takes responsibility for patients lack of care. Ultimately my mothers health declined so severely from the untreated illness and she passed. Please do not send your loved ones here.
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March 2023 by Pam Miller
Terrible place now. Had my father sent here back in Jan of 2021. At that time DON and staff was great. Very helpful during Covid, very accessible. Then end of 2021 the DON left and half the staff left. Heard from other staff it was due to the higher ups. Now it’s chaos. Terrible turnover. At least 7 Dons since then. Constant new social workers as well. Most decent staff left, terrible unqualified nurses moved into supervisor positions due to not being able to maintain good staff. Horrible treatment and care to residents. I hear from agencies nurses and aides how bad it really is behind the scenes. I’d love to get my father moved out. But so hard. DO NOT SEND LOVE ONES HERE UNTIL THEY GET THEIR ACT TOGETHER. They need to fire some of the higher ups. My father’s health has gone way down since being here basically due to neglect and missed symptoms. But no one cares. No one takes responsibility, they just gaslight you and document lies of care that was never done.
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March 2023 by Spam Promotion
For starters there is no one at the front desk to buzz you in 7-3 shift. I walked into the place I was told to write my name in an assignment. I told them it was my first time here. I was asking about the assignment the nurse ignored me. The blind leading the blind. Pick up shifts here at your own risk
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March 2023 by Michelle
Please don't leave your loved ones here. The care is very minimal. The rooms are dirty. The furniture in the rooms are broken. You would think they would offer basics like towels and washcloth. Things for hygeine . The staff doesn't pick up the phone. The place smells of urine.
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March 2023 by Jessica Ebner
Dirty, the building and rooms are severely neglected and so are the patients. Shame on the people running it.
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April 2022 by Brittany Mobley
This place is not the place for your loved ones
They do not take care of the residents the staff lets them yell all day for help continues call bells going off they are constantly visited by the state for many complaints of neglect it’s not a great place I highly do not recommend bringing your family here
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March 2022 by Jessica Bates
I work at a doctors office and we saw one of the residents from Saint Mary Manor. She had an appt at 11am and is STILL waiting in our office to be picked up It's now 2:30!!!. We called and were HUNG UP ON twice. They were so RUDE, and did not seem to care about this patient. I would NEVER recommend this place to ANYONE!!
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May 2021 by Karin Fabrizio
my aunt is currently there for rehab. her first day she fell and was left unattended for 3 HOURS and was not x-rayed afterwards even though we requested it. she recently had a stroke and has cancer so she's weak to begin with. she was thrown into her room and told to do things herself which led to her falling. nurses neglect to check on her. she calls for them and none come. they tell us she's eating her meals and doing well yet she's only eating 25% on a good day and more frail and weak then she was in the hospital. don't send your loved ones here
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May 2021 by Danielle Hoch
If I could give this deplorable facility zero stars I would. DO NOT place your loved one here; my father went here for PT and was treated with neglect, zero tolerance and zero sympathy. Staff is rude, apathetic and awful. They refused my mother access to see him despite both of them being covid negative. BIG RED FLAG. My father was temporarily bed ridden and when he rang the nurse for a bed pan it took them TWO HOURS to get to him. By the time they arrived it was too late and they allowed him to sit in his waste for hours despite having surgery a week and a half ago. He could have gotten a STAPH INFECTION. My mother discharged him within 50 hours of being admitted there because she was convicted the poor treatment and neglect would literally KILL HIM. He wasn't fed breakfast until almost 10am.
Please, PLEASE do not take your loved ones here !! They will be NEGLECTED, UNCOMFORTABLE and will feel as if they are a dog in a kennel. I cannot stress this enough; staff is undeserving of any respect or dignity. They are extremely rude and simply do not care. Hopefully they will go out of business and no one will be left to suffer here.
Please heed my warning; avoid this pathetic excuse of a facility at all costs.
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March 2020 by Jack Parry
• The room was filthy. There was garbage on the floor the day we arrived, and was there the day we left. There was a spot of blood on the floor that was there for two weeks. The room was “spot swept” and never mopped. Garbage cans remain full for two days. (Photo attached)• my mother’s legs were to be elevated to improve circulation, but most of the time or hang dependent in a wheelchair.• My mother had a grade 3 decubitus ulcer on her tailbone. We requested a recliner to minimize the pressure to her coccyx and were told that one would be given, but one never was.• After seeing the vascular surgeon, one of the nurses rewrapped her foot so poorly that the bandages fell off.• My mother was wearing lymphedema wraps on her left leg. Once the nurse unwrapped her leg and threw away the (personally owned and expensive ) lymphedema wrap. When my mother told them not to they did it anyway.• frequently, when my mother needed something, she was often told “I’ll be right back to fix it” in the staff never return. It seemed like a way to placate the patient. Once my mother told a nurse while I was there, at 1:30 PM, that she had received her insulin. The nurse said I’ll be right back with it, and did not return until 9:30 PM.• My mother was asked to sign a bunch of papers, without any family supervision, or ability to review what she was signing.• One day an incompetent nurse used a lymphedema wrap and wrapped it so tightly around my mother’s leg that it occluded the circulation and decreased girth of the calf by 50%, developing intractable ischemic leg and foot pain for several days. (Photo attached)• towards the end of her stay, my mother asked for water for two days. The nurse said she would bring some, but never returned with any water. My mother had one cup of water in two days. She was eventually readmitted to the hospital with creatinine levels that jumped to 3.5 due to dehydration.• Nurse call buttons all went out in the entire building. Brought everyone a little desk top kindergarten bell. once she rang it for two hours until the nurse came to take her to the bathroom.• Toilet overflowed in her bathroom, and ran halfway across the room, consuming the roommates area, and stopped at the curtain at my mother’s area. I personally witnessed the janitor swap up the toilet water with a dirty black mop, and never came back to reclean, or sanitize the area with any disinfectant.• After a nurse wrapped her foot so tight, she had excruciating pain all night and the nurse refused to give a call to the doctor for pain medication. I had to get involved. Once I got involved, a nurse called the doctor and got an order for pain meds. However, she screwed up entering the information into the “dispensing machine” by typing my mother’s name incorrectly. Then, after several tortuous conversations and obfuscating answers to my questions as to why she hadn’t called the doctor back yet (over a two hour period of time) the nurse lied and stated that she called the doctor again to get a new code, but the doctor had no idea that the nurse refused to call the doctor again and to get a new access code. I know this because I spoke with the doctor the next day, and he stated he never received the second follow-up phone call. My mother had to wait until the next morning when the nurses felt like calling the doctor again to get pain meds.• Heating system went out for 24 hours.
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March 2019 by M Sze
Do not place your loved one in this home. Although there is a Catholic presence with regular Masses it is not run by a staff with Christian values.This facility has been diminishing in care for years. It was sold by the Archdiocese and the new ownership does not treat the residents as a priority. Most of the staff shows little interest in the residents. The cleaning is terrible. The food is awful. Carly is the only activity person who actually engages with the residents and genuinely shows an interest. The others, especially the man “in-charge” are rude, cold, and distance themselves from the patients by watching television or gathering in huddles in various locations in halls while the patients fend for themselves.
