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February 2024 by Angela Walsh
Jeremy is the best! Super helpful and patient. I came in with 2 young kids and he was so helpful to me and great with my kids while we were working on my phone. Highly recommend! Superior customer service.
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February 2024 by robert lamb
First Thank you to Anthony for being a member of our armed forces.And now Thank you I stopped in to have py phone checked out about texting issues, the store was busy and I asked if it would be better to come back at a later time so he was able to make a sale, Anthony told me he is here for his customers. I WAS BLOWN AWAY.Anthony took the time to contact Verizon and they had to go in threw the backend, sure enough after sometime he had me up and running again. He knew I was worried about having to buy a new phone and understood me.As we started talking and what he was able to make happen, I landed up getting new phones at no cost, and this was with no pressure . Anthony took care of all of our questions and concerns and transfered everything. Spot on as always.This store has always given great customer support ,we never bother with the one on rt 309, your a number there.THANK YOU AGAINBob
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February 2024 by Sara Shoaf
Working with Steve was a breeze! He is very knowledgeable, tremendously patient + a true professional. Upgrading + transferring everything could not have gone more smoothly. I am very thankful for the time he took to make sure everything was working perfectly before I left the store, + the follow up call to ensure the new phone was running smoothly. I would recommend this store + Steve’s service to anyone! Thank you!
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February 2024 by Pamela Coulton
Steve was soooo patient with us and answered our questions in a way we could understand! He also kept us updated about the arrival time of the delivery to the store of the phones we ordered. We will gladly refer friends to him!
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February 2024 by Terry Ocheltree
Spent a bunch of time helping set up every step of the way. Change all passwords to everything. Reset everything. I wrote it all down for next time. Great service. Great people.
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January 2024 by ARLENE KRESGE
Excellent service! Jeremy was very patient and walked through the process thoroughly with switching over from our current provider to Verizon. He found us the best deal and best plan that works for our family. He went over and above our expectations. And the team at this store was helpful and very friendly!
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December 2023 by Molly Martin
I have been a Verizon customer for decades and I have never had a better experience than I had tonight with Shevy Shisir. We were getting a new phone for my mom, who isn’t the most comfortable with most new technology. Shevy immediately took great care of us and was incredibly thorough and patient. He got her all set up and went through all changes and updates to our plan. He even saved me (who wasn’t getting a new phone) money on things like Netflix and Hulu with special perks he found for us. It was a pleasure to work with him and I would be happy to recommend him and this location, and to go back with any future needs. As someone who has worked in retail and customer service, I can confirm he was absolutely wonderful.
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December 2023 by Cheryl Martin
We came to this store to get a new phone for me, and Shevy Shisir was fantastic. He was immediately helpful and kind and my first impression of him was great. He was very patient with me and as someone who doesn't know much about phones or technology, he was very thorough and went over every part of the new phone and the changes to our plan. He found us all sorts of perks and savings we would not have known about or gotten otherwise. It was the most positive experience I have had with a Verizon representative and I would easily recommend this location and Shevy for anything you need.
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December 2023 by Ronnie Chiha
After being waiting for 45 minutes, he asked us to come back because they are busy and they don’t have time for us todayWe were planning to transfer to Verizon - and made that very well known. meanwhile, those who came in **after** us - were helped and acknowledged **before us**Totally uncool
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November 2023 by Mark Major
Store was excellent and I was served promptly. I was on the road and needed a replacement immediately. Staff was very helpful. The problem I have is with "upgrades". The phone comes without a charger; $30. I purchase a case for $40 and a liquid screen protector for $49. Before I registered the screen protector I dropped the phone from 2.5- feet the case and screen protector failed their purpose. Don't buy upgrades at Verizon; go for aftermarket for savings and quality. I have a broken phone that still works better than the broken phone I replaced, though.
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November 2023 by Curtis Kratz
My wife and I bought all our phones here for years. We need help often and come here. Patience helpful wonderful experience every time. They take their time to explain it to us
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November 2023 by Eva Kratz
This store is 100 perfect the best store. Always helpful when I have my questions. Every time I come in they help set me up. Great group of guys in this store. I love around the corner at Dock and come often
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November 2023 by Gene Kadish
Ordered 2 iphone 15s. One came to store in about a week, the second took a month. I was told that I could not accept 1st one till 2nd one came in. When it did come in I went to the store. After 1 1/2 hours trying to get the second activated, I cancelled both orders. Then I checked and found that I was going to be billed for the second one on my next bill even though it was not received. After 2 hours on the phone with Verizon I finally got it straightened out. Need more be said?
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September 2023 by Ny Barber
Any phone store is a headache but this location is much better overall.Once you have the patience to get a sales associate, you’ll be taken care of well.Our go to person is Colleen and she was super knowledgeable, honest and most of all spoke in basic language for me. Meaning, I’m not tech savvy so everything is jibberish to me but she did well explaining it.Supplies here is like anywhere, low in stock.Pricing is always different depending on your contract, carrier or whatever the case may be.We like Verizon and we’ve been with them for 19 years. We highly recommend them.Location is spacious and cleanliness is good.Overall we enjoy coming here and has always received great service.
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September 2023 by Ally Nish
I went into Lansdale yesterday, Jeremy helped me purchase a new iPhone and Apple Watch. He was very knowledgeable and customer service was fantastic. He walked me through my watch and was able to transfer everything from my old phone to the new one with ease.