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November 2023 by Max Germain
The salon is clean. The stylists do a good job. The shampoo lady is awesome! My concern with this place is they say they're open till 6pm but that is not consistent. I got there twice around 4pm and they said the salon was slow so they're closing early. I was there to get my hair done 2 hours before closing but they did not care. They said the owner wasn't there so they're closing early. They are not reliable and the customer service needs improvement.Services: Hairstyling
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November 2023 by Niy J
Left work early just to make it here on time before business close. Left work early and drove 40 minutes to location in traffic just for them to be closed. Today is Monday. I am extremely pissed. And 9/10 will not be back here again.
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July 2023 by Mira Kennedy
Website say open everyday. However today; which is Sunday they are not open, sign in window is lightening up open. Bad enough this place is unprofessional but to not even be open when online it says you are is a waste of customers time. Going down the street to the old location to see if they can be just a bit more professional than this place. Waste of time !!!
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July 2023 by Dayna Laws
Great Staff and wonderful hair care!!
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April 2023 by Alexis Parchment
Everytime I go I’m disappointed. Very rude customer service. & They’ll get over on you if you allow them to.
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October 2022 by Antoinette Bailey Nottingham
Recommend highly. Clean, efficient, quick, and good. Never had a bad experience.Services: Blowouts
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October 2022 by Rochelle Bentley
Very nice people, loved my hair I will go backServices: Blowouts
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August 2022 by Melissa Brown
I've been a client since her Grand opening in 2008 I could be wrong about the year but it's been since her 1st location in East Lansdowne & still I'm still a customer at the new location.
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June 2022 by Ciara M. Stephenson
Worst salon experience ever! I have 4b hair type, and They put PERM in my hair during my wash time... they sneak it into the conditioner without your knowledge and they ruined my hair texture indefinitely! Im still trying to grow out the mess they caused!Ladies, especially ladies with natural 3/ 4 type hair, do yourself a fav and RUN!!!
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May 2022 by Asiya Emammi
I have been going to this Salon for over 3 years now. My stylist Elizabeth is the best. I recommend her to every one.Services: Curly hair
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April 2022 by Karen Morris
I love Jalena's. I've been going for over 10 years now. I always get good service. The prices are reasonable. The shop is clean. It does get quite busy but they move pretty fast.Service: Hairstyling
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April 2022 by konjo konjit
Not professional, they talk loud in different language. 0 customer service, you go to hair salon to have a pleasant experience but they already greet you with a mad face and if you have 4c hair, that is it ! You are the talk of the day! In addition, they will talk about how they can’t do your hair and they don’t know how. Just avoid your self a bad day by not going to this salon. You guys should take classes on customer service and learn to respect every human being equally!
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April 2022 by Modesty Mecca
She picks her own prices on her discretion on what u look like and how she’s feels her prices are way to high and have went up it’s too expensive for the quality of her work I’m sorry I wouldn’t come here at all
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February 2022 by Diana Noble
I love everything about Jalena’s! My stylist Africa is amazing! Beautiful personality and she does great work. All the women have beautiful personalities and do great work. They are quick and good at what they do. I have been coming here now 5 years off and on. I love along so when I’m not close I miss this shop. When I am close they are the first place I come too. Today is my birthday and I came right there to get my hair down. It’s been 3 years! And the same warmth and welcome and love at the shop is the same. I would give them 10/10 stars and recommend them to anybody! I really love this shop! They didn’t have music today but when they play music, it’s even better! ?
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January 2022 by Gayle Washington
This was my first visit and only allow heat on my hair twice a year.Amazingly, no one speaks English..I was in and out in a hr and a half. Nice job on those younger ladies with long natural hair.
