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February 2024 by Clark Lycan
Rude and untrained associates who are abusive. The owner in Kingman is worse alledging that his customers triggered his associates in attempts to justify their behavior. Claimed to have reviewed video of the incident, but refused to post it so it could be assessed by non biased people. If you must deal with MetroPCS I recommend all communication be online with corporate. This franchise owner is totally unprofessional.
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January 2024 by Jennifer Jeter
All ways a pleasure in this store
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May 2023 by Angela Allen Carter
Customer service told me to go to a retail store with assistance with removal of a high security password (I had to use a high security password in the first pace because the store in East Lansdowne PA was allowing a an abusive party to make changes to my account without my consent). I went to the store (again, the same store in East Landowne as it's closest), and was barely even look at by the clerk who was more interested in her own phone amd told me that they don't do that in the store and I had to again call customer service.I called them back and was again directed to a retail store. I had to go to the store in Clifton Heights (out of my way but the East Lansdowne store has consistently given poor service and I have made this trek there often because of this) and received assistance and was in and out in less than 5 minutes. The East Lansdowne store allowed this person who shouldnt habe had access to make changes to my account wreak havoc and then refused to correct their errors. Because of the horrendous experiences and service over the last 3 + years I have cut the cord with Metro after about 10 years. That says a lot. Please develop a system of better handling independent retailers. They can make or break customer experience. Calling 611 is not the greatest and one of the appeals of Metro besides proces was being able to go.onto a store and The fact the my neighboprd store became a source of terro and NO support (and actually being LIED TO by an associate) became my stadadrd experience for something for which I paid is ridiculous.Just because I use and prefer prepaid phone service does not mean I am or should be treated like a second class citizen. No one should. One star because I can't leave zero.
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May 2023 by Evie Sims
Service wasn't good
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April 2023 by p j brown
THIS IS MY SECOND TIME VISITING THIS STORE AND I WAS GREETED BY THE SAME YOUNG LADY . THE FIRST TIME SHE EXHIBITED A VERY BAD ATTITUDE AND I PASSED IT OF AS MAYBE SHE IS HAVING A ROUGH DAY. TODAY I RETURNED TO THE STORE AGAIN AND HER ATTITUDE WAS EVEN WORSE. SHE IS VERY UNFRIENDLY AND SHOULD NOT BE DEALING WITH THE PUBLIC WITH SUCH A NASTY DISPOSITION. I WOULD NEVER RETURN TO THIS LOCATION AGAIN.
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February 2023 by Myhanh Nguyen
I work there
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November 2022 by Jarret Ortega
Need more staff... I had to wait 45 minutes just to pay my bill?
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September 2022 by Latanya Mcdaniel
Employees are so rude. They never greet you when u come in they telling all of their personal business in front of the customers.
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September 2022 by Brian “Bolt248” Bolton
Friendly staff.
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May 2021 by Ricky Clark
Nice young ladies, very helpful. Give e everyone here a raise immediately!
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March 2021 by Kim Harris
great service and good deals the sales person was very helpful Thanks Za Za
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February 2021 by Bamba Bebel
This my second time I would not return to this location. Employees did not listen to. Very unprofessional.
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December 2020 by Audrey Robb
Nice store and very helpful assistant. Tried to upgrade since i've been with metro 10 yrs or more. Not a very good choice of phones . not only here but same thing at another location.
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July 2020 by Michael Gregg
Best metro store around. Staff is all money in my eyes. Keep it up and I'm gonna buy a metro store and hire them all.
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June 2020 by Robert Sanders
Can't pay on line with card two yr of this try fixing it with u but still going on why my card is good at store ?
