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March 2024 by Mona S.
If I could, I would give this bank a minus 10. Wells Fargo tendencies towards older minority people seems suspect to me. My mom have been banking with Wells Fargo when they was CoreState. Unfortunately, her experience started last year June 2023 when we went into the branch on Baltimore pike, because my mom card was declining when we tried using it. On or around June 8, 2023 around 3pm we sat with a black mid age male. I told him what was going on. I gave him my mom bank card , and ID. He went on his computer, and said there is a block on her card. I asked why, he said let me check. The bank representative stated there's a hold on her card. I asked why? He stated, let me check. I had to enter my mom pin number into a key pad. The representative then said, do she have cashapp? I stated no. He stated that's why, it was unusual activity on her account. He began to ask questions: who live with her, do she know a person by the name Diamond. I answered my nephew, his daughter. The representative ask do they have access to her account, or card? No to both. The representative stated several cashapp attempts were made, they didn't go through so he don't have to file fraud because no lost was made. I stated, ok, as long as my mom is not out of her money. He went to the back, bought her out a new card because he said the card was compromised. I sat the card on his desk, slid the card towards him and asked could he destroy it. Fast forward to February 2024, I saw an entry on her bank statement for $12.95 reoccurring charge for AOL. I called AOL they told me to take it up with the bank. I went to this same branch and spoke to the same male representative. He looked at her account he asked questions about that entry along with 4 other entries. I didn't recognize 3 out of 5 reoccurring charges that have been coming off the card that was suppose to be closed out on June 8, 2023 because it was compromised. On February 2024, I found out that $1100+ was taken out of my mom account in cashapp transactions, along with reoccurring fees from the old compromised card the bank representative was suppose to close out on June 8th 2023. I found out from the bank manager that my mother compromised card was not closed out until Feb 2024. The bank representative dropped the ball. I was told that Wells Fargo liability policy is if you receive a lost they will only cover up to 60 days. My mother is out $1100 cashapp, over $2000 in reoccurring fees that was still allowed to come out of her account due to the negligence of Wells Fargo representative. When we were in the bank on June 8th 2023, if the bank representative would have done his job, my mother wouldn't be faced with that substantial amount of lost. I am working, and it is hard to keep up with this. But, I am going to fight to get my mom money back. The 60 liability policy wouldn't be an issue, if their representative would have filed a fraud case on June 8th, 2023. Wells fargo wouldn't treat there loyal , long-term customers like they are if my mom was a different race and gender. That's my belief. Accountability is what Wells Fargo should be showing to their negligent employee, not penalizing my 80 year old mom (disabled), who is the victim out of this.
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May 2023 by Majrul Hoda
The tall African American Older gentleman need to learn customer service training. I had met him twice but never fail to disappoint me. Always have supervisor complex. As I went to bank around 3:35pm today,waiting in the customer area for banker help, the gentleman who was helping other customers asked me what I need help with. I replied that I need help with overdraft, and he said it will take an hour. I said that's fine but then he was quick to say we close in an hour that's why I was asking. Last time I checked they close at 5pm not 4:30pm. Even last time I was there to get setup my pin, the tone in his voice or the way he was talking not friendly at all. I left within a minute because I knew he was going to give me hard time.
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May 2023 by Chris Mundiath
Tall manager (I think) dude is rude. This place is also extremely slow And drive through is unavailable during the weekday mid day often!!
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April 2023 by Kim Pharr
Very disappointing experience. We walked into the calm and serene lobby in Lansdowne and I was looking forward to a pleasant experience with my 93 year old mom. Mr Haywood yells across the room may I help you while still seated. I walked over with my mom and said she wanted to review some accounts. He immediately mumbles: “ You could have done that on the phone.” I sit my mom down and explain what we need. He begins researching the problem and telling us what to do in the future. Ok that sounds great. He explains he has to call someone to rectify the problem. While he is on hold, waiting for a representative he tells us he has. 2:30 appointment and let’s hope he gets through before then. How rude! I just stare at him because by now I have found him to be too unprofessional to waste my energy responding. Well at about 2:35 he gets through to someone and they help him correct the problems with my mother’s accounts. We are finished by 2:40pm.Never ever have I experienced a rude/ unprofessional employee at Wells Fargo. Mr Haywood acted as though he really didn’t want to be bothered even though it’s his job. Most bank representatives are kind and patient when dealing with seniors. Do better sir.
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March 2023 by Kim P.
Very disappointing experience. We walked into the calm and serene lobby in Lansdowne and I was looking forward to a pleasant experience with my 93 year old mom. Mr Haywood yells across the room may I help you while still seated. I walked over with my mom and said she wanted to review some accounts. He immediately mumbles: " You could have done that on the phone." I sit my mom down and explain what we need. He begins researching the problem and telling us what to do in the future. Ok that sounds great. He explains he has to call someone to rectify the problem. While he is on hold, waiting for a representative he tells us he has. 2:30 appointment and let's hope he gets through before then. How rude! I just stare at him because by now I have found him to be too unprofessional to waste my energy responding. Well at about 2:35 he gets through to someone and they help him correct the problems with my mother's accounts. We are finished by 2:40pm. Never ever have I experienced a rude/ unprofessional employee at Wells Fargo. Mr Haywood acted as though he really didn't want to be bothered even though it's his job. Most bank representatives are kind and patient when dealing with seniors. Do better sir.
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March 2023 by ali raddani
Worst bank branch in the universe. I come to solve a small issue, it has been an hour so far..still sitting waiting for the one and only employee who had been working with one client for the past hour. It take less time to drive to New York.I’m
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February 2023 by William Molina
One of the worse service at this branch I have experienced took close to an hour to make a withdrawal
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November 2022 by Sunghoon Choi
Business checking Account. Asked for $300 in dollar bills. Did not have enough dollar bills ready. Was told to wait. Walked out and went to Bank of America.
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May 2022 by Foxy Fee
The manager Rasheedah Hatchett is very rude , unprofessional and does not have customer service skills . she does not like it when customers ask questions and makes threats to call the police and refuse service . you should find better people to manage your branch . she should be fired and taught how to deal with the public . if you don’t like your job , get another one
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May 2022 by Felissa B.
I waited in line over 30 mins to make a desposit. There were two tellers , one guy was new and being shadowed. i believe his name was Tom , he was caught up in an unfortunate situation. After waiting 30 mins I was informed of a new policy. I asked when the policy was started . The branch manager rasheedah Hatchett became very argumentative and disrespectful . My tone did not change the entire time throughout our interaction. I never used foul language nor did I make any threats . she said she has the right to refuse me service ... she never gave me an explanation. then when I asked for one she said she was calling the cops on me . I waited for them to come due to I knew I did nothing wrong. The same tone I spoke to her with was the same tone I spoke to the police with . I was never charged with anything and nothing was done by the police. this was a complete misuse of power and judgement. she is unprofessional and disrespectful . Upon leaving I closed my account with wellsfargo that I have been a member since 2004 since they were Wachovia. this woman needs customer service training and wellsfargo I am questioning your judgement by employing someone like this . DO NOT go to this location. I don't know if she was having a bad day or what... they lost a customer due to her .
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March 2022 by Leah M.
Leon who works here is the reason for a high score of 4 stars. He offers excellent customer service always helpful with a smile. The other teammates are better than the past years but still have a way to go. The lobby is generally clean and clutter free. This location downside? there's always something going on with the atm. Either it's rebooting or no money etc. today it's armed deposits or withdraw??
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January 2022 by Sheikh Tanver
As always wells fargo slow as hell. I’m here for a cashier check and its been 30 minutes and yet they are still trying to get that issued. This is not the first time, every branch i visited provided me with the worst possible service including this one.I wish there are option to reply to this review. Its been 60+ minutes and yet they failed to issue a cashier check and manager asking me to come back tomorrow. They withdraw the funds but cant issue a check or reverse the transaction and that is great!! Its my money and i have to come back tomorrow to get it.
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October 2021 by Krystal Latane
It was an ok experience here. I was happy that I could come in. The one at Springfield and the one on West Chester Pike service you at drive-thrus. Do not like them, so impersonal. If you have change, forget it, it will get lost in the chute going up and down. The only financial institution that will not allow patrons to come in and conduct their business. Could understand this last year, while we were in the thick of Covid, but not now, as we are still in a pandemic, but give it a break, just mandate masks coming in and out, but let customers conduct their business indoors.
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August 2021 by Krystal L
It was an ok experience here. I was happy that I could come in. The one at Springfield and the one on West Chester Pike service you at drive-thrus. Do not like them, so impersonal. If you have change, forget it, it will get lost in the chute going up and down. The only financial institution that will not allow patrons to come in and conduct their business. Could understand this last year, while we were in the thick of Covid, but not now, as we are still in a pandemic, but give it a break, just mandate masks coming in and out, but let customers conduct their business indoors.
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April 2021 by M R
So if customers aren’t allowed inside GET ANOTHER ATM or at least schedule more clear outs of the existing unit! Why should I have to wait an HOUR to make a cash deposit?!? And did they lay off tellers because WHY IS THE DRIVE THRU wait so long?!? Is there only one computer inside now as well?!? I’m confused and highly aggravated anytime I have to come here, it’s always something to make me want to close this account and go back to a CU.
