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February 2024 by Dustin Butcher
AutoZone Auto Parts in Latrobe PA. I don't have a garage or level surface to work on my car at home. Didn't feeling like paying $200 in labor just to change brake pads. Everyone I talked to at this AutoZone, specifically the store manager Falicia, was willing to help me and had the knowledge to do so. She helped me with a "stuck" caliper piston and even came outside a little later to make sure I had everything under control. I offered to leave her a tip she was so good! She told me to leave a review for the store instead. She deserves much more than this! GREAT JOB TO THE PEOPLE AT LATROBE'S AUTOZONE! Great job to AutoZone for providing an employee atmosphere that allows these good works to occur.
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February 2024 by dawn miller
I am someone who shops at both Auto Zone and Advance Auto Parts. The guys at Latrobe Auto Zone and the Latrobe location of Advanced Auto are all super nice & helpful. I shop for the best price usually. Unfortunately I bought my $235 battery at Advance Auto Parts. Also I want to add I am going to post this review on both sites to show the difference and the outstanding service at Auto Zone in Latrobe Pa & the horrible service I got at the Murrysville Pa Advanced Auto Parts Store today 01/16/2024. I started my morning at 4am today talking a family member to the hospital in Pittsburgh. It was a very cold & snowy day with very bad road conditions in the early morning. This trip started with a dead battery. I have many of these hospital trips to make and I drive from Latrobe. On the way home we stopped at the Advanced Auto in Murrysville & I was the only car in the parking lot and the only customer. There was three employees an older man, a younger man & a woman. I asked if someone could run a test on my battery because I had a dead battery this morning at 4 am on the way to hospital and that I had a previous dead battery on a cold day and could I please find out if the cells or voltage and alternator are good, i also explained that my battery was from Advanced. The young man must think girls know nothing about cars and I felt like he talked down to me. He quickly said to me “and we can not install any batteries today “ I said I don’t want one I have a warranty on mine I just want to see if it is bad. He said there was no problem with the battery. And I said don’t you usually give that little paper receipt that shows it’s good or bad He said it didn’t print and I asked could you write the information down for me to show someone. He wrote down 12.34 volts and seemed very annoyed that I asked for any help. It was very obvious that he didn’t want bothered, nor did the other man. He offered no information about the alternator. He did not want to answer anything I asked and walked away while I was still asking questions. When I got in the car I was shocked and said to my family member I sure hope they don’t get any girls in here that need any help. When I got back to Latrobe and needed to get back to work after taking my family member home afterwards I thought about going to the Latrobe location to see if they would be nicer. But after that I figured I am going to go to Auto Zone even though my battery was not from there. Wow was I glad u did, what a difference. I was so glad I took the time to stop there in my way to work. When I first went in I asked if I came in during nicer weather could someone check my battery and alternator the man said sure stop back, he wasn’t to excited to help. I understand it’s cold out. But before I even got my car door open the nicest man ever came out & asked do you need your battery tested and I said yes that would be so wonderful. Not only did he find out the battery is good, but he solved my problem. I need an alternator and he offered to get me a price. I did not stay for the price because I had to be at work, but I will be buying it here. I told my uncle (he will be the one fixing for me) I usually check prices but I’m not checking, Auto Zone has my business and either he or I can buy it there and he will install it for me. When I got back to work it was about 5 minutes after I left Auto Zone I called there because I wanted t o know this man’s name so I could write a review. Good service means more than I can ever say, when I drove off I was crying because he was so nice . We have been going through months of many, many hospital trips. It’s sad but you don’t always get help these days. He didn’t have to come outside to help me, I never spoke to him inside. By the way anyone’s reading this if you want to get excellent customer service and have your car problem solved please go see Wade at Auto Zone in Latrobe Pa. he cares about his customers. He also gave me the paper from the tester showing I have a bad charging system and said I can give it to whoever fixes my car.
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February 2024 by Linda Riley
I stopped in for a new battery and was told that they had the battery in stock but wouldn't install it for me because he wasnt going to work outside it was too cold. It was Sunday and the dealer wasn't open. As expected the battery died and aaa jumped the car on Monday. I managed to get to the dealer and they changed it in minutes. I will never again go to auto zone for anything.
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February 2024 by George Sumnicht
Very helpful with good suggestions. I was looking for new wiper blades and got schooled on how to care for them and then pointed to a less expensive option, just as good for my needs. Thanks guys!
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December 2023 by Bernadette
I went to the Greensburg pa location on November 30th. I asked if someone could check the life of my battery. Justin immediately got to work and checked my battery and he realized my wiper fluid was almost empty so he had me get some fluid and he was kind enough to fill up the windshield wiper fluid for me. He also quickly checked my radiator fluid. I can't say enough good things about the pleasant and helpful attitude . It made my day! Thank you ?
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October 2023 by Mike Reno
Great experience today. Had to pick up a few things and needed to get my wipers replaced. Ted was very helpful in not only recommending a brand that was easy to put on but also installed them. I'll definitely be back.
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October 2023 by Roger Angelo
Needed a specific part and the team at the store went above and beyond to acomidate me to get what I needed
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August 2023 by Michelle Crayton
The store Manager is EXTREMELY knowledgeable and recommended only what was needed. Of high integrity!
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June 2023 by the trucker that amost lost it jay the trucker
Paul D is very good at this store that man helped me so much with questions I had and I was out in the parking lot and my truck was being a douch bag and paul came out and within 10 mintues had it running my hat goes goes off Paul D. Thanks auto zone for hiring guys like this and thanks again paul.
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May 2023 by Renee Meyers
My family always goes here for fixing our vehicles, and they are always super helpful. Just this last week, they helped me with several orders and returns as I troubleshooted my current vehicle issues. They were super nice and the returns were easy. They truly just wanna help people :)
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May 2023 by Anonymous
I believe it was Paul Who’s been an excellent help and takes time to go out in the cold and help you get it done. Great service and knowledge? ask for the guy who wears the fedora ! Great help
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March 2023 by Rebop
Customer service here was worst I walked in this big leprechaun guy just leans on counter ask for oil filter and oil , just leans on counter never moved to say ok I’ll get ya oil filter gave me number didn’t write it down . So I had to yell three times what’s the number for the oil filter please . I got my filter and my oil got in car told my boys don’t ever grow up be old leprechaun don’t move to help people . So now I don’t go in get my parts there in Latrobe anymore . I went tonight autozone one in Greensburg where I found two best parts guys to help me Zach and Casey these two guys were so professional .
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February 2023 by Joshua Walters
The store manager Brian was super nice n very helpful! Thanks again Brian
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January 2023 by Emmanuel Lebbie
The manager Brian is super helpful! The last two times I have been there he has been amazing. He does business with integrity and saved me a lot of money by checking to see if a part is actually needed or if it just needs tightened. I was impressed with how efficient he was the last so time I’ve been there. Highly recommend this auto zone if you are in the Latrobe area.
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November 2022 by christina antolik
Stopped in for a bad battery check on a cold night with my son. Felicia took exceptional care of my vehicle and was knowledgeable and skilled.Amazing customer service!!!
