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March 2024 by W C
Very disappointed in the prices and customer service at Pittsburgh Airport. Even the employees were not happy. Not sure what is going on there, but I've never had such a negative experience with Avis.Literally turned the car in, took 15 steps to the right, rented the exact same car for $250+ per week less! And the girl at the counter couldn't have care less. Zero customer service skills. ☹️
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December 2023 by Sabrina
Worst avis ever. Charges you for every little thing wrong you could of possibly done even if you didn't do it. No disputing anything, the customer service is awful. Worst rental company ever
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October 2023 by Brian Cochran
Arrived yesterday to pickup my car that i reserved online. It was unavailable. They had 0 cars available and only a pickup truck. I have to drive 1200 miles and can not afford the fuel costs of a pickup truck. And to top it off, I was also unable to rent the pickup truck because that location only accepted major credit cards and not my bank visa debit card. This is unacceptable in a service business. Do not use this company if you can help it.
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August 2023 by TheBertwalker
This was a last minute rental and the staff at Avis was courteous providing answers and solutions from the beginning to the completion of our transaction. The Representative at the pick up location made everything easy. He was also knowledgeable and informative. I felt so good about my purchase I was able to use the drop off service without fear of incident, something I've never done when renting cars from other dealers. There are usually questions and loose ends to tie up but with Avis every detailed was addressed upfront giving me confidence in the service provided. I will definitely be back when needing a future rental. Thanks Avis.
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August 2023 by Malcolm Hall
To drop off, drive to the airport terminal entrance and enter the lot opposite look for white booth and a barrier, take ticket and park in any space. Take note of mileage, lock car and take keys and ticket and go in left most sliding doors and Avis desk is on the left. Very friendly, helpful staff I wouldn't hesitate to drop off my Avis rental here again.
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August 2023 by Paula Ziemski
Just started renting from Avis at Latrobe Airport. Great people. Very nice comfortable car- perfect for business and leisure travel. Back again soon!
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June 2023 by Party Solution Entertainment (PSE)
A++++++ experience at Avis at Arnold Palmer Airport in Latrobe, PA. Amanda greeted us by name expecting our arrival. Was extremely efficient handing the line of people in front of us. Great communication with relaying options when our flight was delayed. Highly recommend. Felt like service from a huge airport with 15 employees. She exceeded all our expectations with it being a small two gate airport. Thank you Amanda for making our trip so easy.
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June 2023 by Frieda Johns
The staff was wonderful! No problems at all picking up or dropping off. Thank you
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March 2023 by Jess H
Reservation was made online with short notice and they were more than accommodating. The gentleman at the counter was amazingly friendly, his demeanor was probably the nicest of any car rental agent I have ever encountered. Avis offered a much better price than competitors (as usual). The vehicle was clean, safe ans well maintained. I would absolutely use this location again on my next visit to PA.
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March 2023 by Amir Dehghan
You might face a wait time especially at lunch time. The place is understaffed but they do a good job to keep you satisfied. I was offered a free upgrade to a charger for waiting which is common elsewhere. The car was clean and the rates were very good. I’m a regular customer and I’ll return in the future as well.
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October 2022 by Dara Cain
The car we reserved online was not available when we arrived for pickup. Not only was it not available that day, it isn’t in the fleet at all! They pulled the old bait and switch!
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August 2022 by Jim Moon
Very convenient and reliable, easy access and affordable.
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July 2022 by Jennifer
Jeff was super helpful and accommodating. Much appreciated!!!
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January 2022 by d' Lourdes
Avis at Philadelphia Airport ... keeping Christmas decorations and Christmas Spirit... the best location in USA
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August 2021 by David DeRosa
There was trouble from making my reservation to picking it up to dropping it off and being charged an extra $400
