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December 2023 by Julie Lawrence
0 stars if i could. Typical wait time is over 1/2 hour for an rx that they tell you is ready. I was told the drive through wasn't fast food, but was there for convenience. Inside wait is no better. More staff than you can imagine in the pharmacy and still the slowest customer service around.
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November 2023 by Brandon C
I came in for a quick stop and stayed a little longer. Barbara was very nice and helpful with fixing my CVS rewards information as well as having a nice conversation. Will definitely return!
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November 2023 by celia rajkovich
Love Latrobe, PA CVS the staff is so helpful, I always find surprise items on sale and the store is always clean!
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March 2023 by angel armel
RIDICULOUS. The customer service here sucks. They were so rude to me. I left and went to Walmart where the employees are nicer.
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February 2023 by Jace Caldwell
Went in to pick up a script that was ready, they pulled up the account, I gave them a coupon, then they left for break and had me wait 30 minutes for 3 minutes of work. 0/10. Waste of precious highway space
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September 2022 by Susan Wilson
I tried to call the pharmacy at 9:30 am on a Saturday during regular business hours, to speak with a staff member about ordering COVID-19 at-home tests for my family using private insurance coverage. The automated messaging system was not at all helpful and would not connect me to a live person when I followed the “COVID” - “testing” - “questions” prompts. There was no “speak to a pharmacy team member” option for lay public. And the line for healthcare providers and clinics would only take voicemail - claimed the pharmacy was “closed.”
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September 2022 by Mary Lou
The gentleman that works in the Pharmacy is very rude! Not only him, other customer service clerks are also rude! My daughter was picking up a prescription. The line was long. She had her 2 year old son with her, who was not very good to say the least!! She was asking a few questions and the clerk was very rude. I am a past CVS employee and I get what it’s like to work with customers. I understand we all have bad days but please don’t take it out on the customers!
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August 2022 by Bardina Burkholder
What kind of Pharmacy closes at 2 pm on a Friday? This one apparently. No warning nothing. They can send you 500 emails and txt, but can't send one that says hey we are closing early today so is you need crucial medications come get it.
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June 2022 by Lillian Kamphaus
The worst customer service I have ever experienced. Would not look up my insurance and took forever to transfer over my prescription. Will not be returning.
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May 2022 by david nowicki
Being out of a prescription drug isnt a big deal. After waiting on hold for 30 minutes, their solution of telling us we have to find a CVS that has it in stock and then theyll transfer it over is a pain in the rear. Especially having to wait on hold 20-30 minutes per cvs. I ended up just driving around to all of the cvs pharmacies in a 15 mile range, its worth it for my 1 year old to get her medicine. Not that any of the lard higher ups involved with CVS that may read this will care.... Just think about using another pharmacy please. There are plenty in the area.
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December 2021 by Samuel Boreas
Was told today they couldn't mail my medication anymore. It wasn't a problem a few days ago. I was on the line when my insurance called the store and talked to the pharmacist. She wouldn't even listen to the woman on the line and kept saying They wanted me to use their mail in service. Kept repeating herself. I am now down to a few days of HIGH BLOOD PRESSURE MEDICATION AND DO NOT HAVE A CAR TO PICK IT UP.
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December 2021 by Zachary Coleman
Amazing and friendly staff. Very knowledgeable on the products they sell as well as the medications they dispense. This is my preferred drug store for convenience and choice. When Walmart is out of something this CVS always has it.
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December 2021 by Bobbi Ann Pease
I’ve never had this bad of an experience at a pharmacy. I chose to get a Covid test done by CVS because their website said results come back in 1-2 days. I waited in the drive thru for 30 minutes for a test that I scheduled. When I checked online for my results it said that they come back in 2-5 days. I took my test 6 days ago, 5 of which were full business days. I had to get a Covid test to move into employee housing for my winter job and because I do not have my results, that has been delayed. This has negatively impacted my housing and income situation.
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December 2021 by Terri Shields
Worst experience ever!!! Since this very rude so-called manager *ZAKK* came along. I was absolutely not allowed to use a checkout with a cashier - he said Absolutely No! I was told that doing that would be disruptive to the work in the store. What work? There was nobody there doing anything and the pharmacy wasn't even open yet. I was degraded and made to be beneath him the way he spoke to me. Definitely not professional at all with his green hair and very long dangly gold earring. I normally love this place but this *ZAKK* has put an end to that. And I'm obviously not the only one who feels this way as a few other people outside stopped me and said they will never shop in there again.
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September 2021 by Donnie Darko
Was told today they couldn't mail my medication anymore. It wasn't a problem a few days ago. I was on the line when my insurance called the store and talked to the pharmacist. She wouldn't even listen to the woman on the line and kept saying They wanted me to use their mail in service. Kept repeating herself. I am now down to a few days of HIGH BLOOD PRESSURE MEDICATION AND DO NOT HAVE A CAR TO PICK IT UP.
