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June 2023 by Lolas Marie
Every other branch of this bank I’ve never had an issue with. This specific location is horrible. They’re slow. They ignore the drive-through. I once sat in the drive-through to pay on my loan for a good 21 minutes while they did whatever they were doing when I could see you through the window and nobody was even behind the desk. I always had to plan an hour more, when I know I’m coming to the drive-through. They are ridiculous and rude!
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June 2023 by TM Rain
Every other branch of this bank I’ve never had an issue with. This specific location is horrible. They’re slow. They ignore the drive-through. I once sat in the drive-through to pay on my loan for a good 21 minutes while they did whatever they were doing when I could see you through the window and nobody was even behind the desk. I always had to plan an hour more, when I know I’m coming to the drive-through. They are ridiculous and rude!
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June 2023 by Jack
idk why ppl left bad comments. i think dottie and jin are some of the sweetest people and this the best banking experience ive had at any local banks in this area. and i forget the other ppls names cos they dont wait on me as often but theyre just as nice and accomodating. ppl need to chill tf out when they're slammed they're doing a merticulous job and ppl need to be patient and apply to work there if they think they can do better.
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April 2023 by Al Checca
Great staff!
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August 2022 by Ronald Moffa
Drive thru is unbelievably slow. Seems to get worse by the day. People stand and look out while gentlemen puts his back to you like he don't know what to do. So sad. No businesses seem to care any longer about having good service!!
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August 2022 by Richard Mcfeaters
Excellent
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May 2021 by Walt Oshie
Friendly Bank Representatives at the drive-thru
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June 2020 by Heather
Most unprofessional service I've ever dealt with in my life. Every time I go it's something different with how I'm treated, but this one took the whole cake. I had a small fee to pay, so I figured I'd just close it after paying it since I don't use my account often anymore. After explaining to the guy why I'm closing (because he asked), he just laughed with the girl next to him like he'd never been through a rough time in life. I didn't even try getting out of paying I think I was the easiest customer they ever had. For years I had been a great customer, I don't know why all of a sudden I'm treated so badly. Horrible, horrible! so glad I'll never have to step foot in there again! ?
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November 2019 by Bill Schell
I have a business, Renaissance Furnishings. I've done business with four banks. First Commonwealth is the best. If you're looking for a bank, I recommend First Commonwealth.
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October 2019 by H
Most unprofessional service I've ever dealt with in my life. Every time I go it's something different with how I'm treated, but this one took the whole cake. I had a small fee to pay, so I figured I'd just close it after paying it since I don't use my account often anymore. After explaining to the guy why I'm closing (because he asked), he just laughed with the girl next to him like he'd never been through a rough time in life. I didn't even try getting out of paying I think I was the easiest customer they ever had. For years I had been a great customer, I don't know why all of a sudden I'm treated so badly. Horrible, horrible! so glad I'll never have to step foot in there again!
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May 2019 by Fed Up
So slow whether you go in or through the drive through. I know inside they always spend way too much time chit chatting with customers after they already got what they needed. I really dread coming here.
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August 2018 by Zac Murphy
Great service and great staff they really are there to help you grow financially.
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June 2018 by Evelyn Behrenberg
Ridiculous! Drive thru service is the worst! 30 minutes to get my request wrong with only one car in front of me. Ridiculous!
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May 2018 by Michael K.
When a family member was passing from CANCER! This bank assigned a family member to the power of attorney that was not requested to be on.. When sought to correct, this bank escalated things to the police in order to prevent correction. This attempt failed from the bank with the police because they had no right to assign anyone to a power of attorney that was not requested to be included on a power of attorney. The result was the son getting barred from the bank for life because he asked why the bank did that. The bank had no sympathy for the family member and only took actions in their own interests. Such as banning the individual for life from the bank when the person asked why they did something that they are not allowed to do (unless banks can assign anyone to anything they like First Commonwealth Bank did..), This bank is getting away with whatever they want too. The assistant manager's name was Angie out of the Delmont branch and manager's name was Wendy. Also, general manager made a further decision to close all accounts including son's business account who banked with establishment without any issue for 11 years. My name is Michael Kokolis and this is all true. This bank and all of its corporate managers where aware of the events. This bank simply protected the bank by banning the son and took actions to the local police, Delmont Pennsylvania Police Station, when the son was just trying to simply find out why, how, and what gave them the right to act in the manner that they did. And after all the bank will not stop emailing the son, for over a year, offers to do business, when the son is banned from ever doing business with them. It's really sicking. This bank has proven to the son that they can do whatever they want to him, answer no questions, and still harass him with emails inviting him to do business with the bank that has banned him form ever doing business with... Michael Kokolis (724) 771-6195
[email protected] Have all correspondents from bank and hope no one has to be treated like this again from a corporation who will cover up their mistakes and protect theirselves from their mistakes at any cost to a person. Please highly consider this review before banking or continuing to bank with First Commonwealth Bank. Establishments who have done things like this before and gotten away with will more than likely do it again and why even put yourself at such a chance. For this just happened without any warning signs, meaning there never was an issue before, and once this happened this was how they handled it.
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April 2017 by Susy Lawton
Everytime I come to the drive-thru lately, it takes a really long time to be waited on. Very frustrating.
