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March 2024 by Jared Moon
Unprofessional on phone and extremely indecisive on how to handle a conversation
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April 2023 by Brett Simmons
I called 2 minutes before close and the gentleman still took the time to get me a last minute rental for the following morning. I had no issues I got exactly what I paid for. Very professional would highly recommend.
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November 2022 by Diana A.
I rented a U-Haul in New Jersey and right away noticed there was a lot of play in the steering. I drove it to Donegal Pennsylvania where I had to pull off the road because I was being thrown all over the road every time I hit a bump. U-Haul sent out roadside assistance and I was told that the kingpin between the two front tires was almost completely broken. The truck had been in a wreck and was given to me that way. U-Haul paid for us to stay in a Days inn overnight and then they towed the truck and our car trailer to Latrobe Pennsylvania. They offloaded all of our belongings from a 26 ft long truck and put them onto another 26 ft long truck. We were not permitted to test the second truck before loading. After driving exactly 6 miles from the pickup spot for the second truck the ABS light and traction control light came on. I called roadside assistance and was informed to continue with my trip because those two things would not be an issue. I do not feel safe driving these trucks.
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September 2022 by Shannon Shafer
If I could give more than 5 stars, I would. Allen and Sally at Latrobe Uhaul are awesome! Allen went beyond basic customer service and helped fix an issue with our SUV when we rented a utility trailer. Thanks guys! ⭐️??
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August 2021 by Gretchen Hess
Nice, quick and easy pickup.
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July 2021 by Anthony Merva
This was my first time with the contactless pickup, but I have to say, that everything was great! I picked up a clean and reliable vehicle that had cold A/C. I received multiple text messages confirming pickup, contact, and drop off messages. I enjoyed dealing with the friendly and helpful staff. I would highly recommend to anyone. Thank you for a wonderful experience.
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May 2021 by Eric Wiedeburg
Easy and quick to deal with. Great service!
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March 2021 by Eric Manso
Louis is nice guy, very friendly service. He offered me a discount.
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November 2020 by Sam V
Louis is AAA+. Handled my emergency move with no notice, and walked me thru all the new covid procedures with lots of patience Very much appreciated by an old guy who still thinks his phone is a phone. I'll never use anyone else.
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September 2020 by Vanessa Lehman
The truck they rented us needed an alignment
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August 2019 by Travis Adams
Very helpful especially when uhaul changed the pickup location then the truck size. He called to double check that everything was good to go.
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May 2019 by Richard Luchs
Website stated location was open on Sunday, sign in window showed Sunday hours, no one was there, no one answered the phone and voice mailbox was full. Great business practices....
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April 2019 by A G
Not open long hours, but they do have the 24-hour lock boxes you access with your phone. Make sure you reserve in advance, it's not a big selection of trucks and trailers.
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January 2019 by Andrew Neal
I was happy with my experience. I was able to get some extra miles added to my trip because Uhaul changed my pickup location. I was appreciative of that. Louis stayed until 5PM on a Friday for me to get there. I had no issues. I did get the insurance though.
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November 2018 by Jake Waterhouse
Very convenient off of rt 30. Louis was great to work with. Very fast and always reliable. Uhaul is a much better price then Penskie.
