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March 2024 by Irene Rubus
Wonderful boutique with exceptionally kind and very helpful staff. Great quality products.
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December 2023 by Kim T
I found out suddenly I would permanently be losing my hair. My hair loss progressed quickly leaving me a very short window to learn about wigs. My doctor gave me a prescription for a Cranial Prosthesis, my insurance company told me to contact Wigs n More, and I'm so happy I did. I worked with a very kind women named Kathy. I sent her a picture and she was able to match my Bio hair exactly, so far people who don't know I lost my hair haven't even noticed, that's how close she matched my hair. I called and texted her many times and she patiently explained how to wear and take care of the wigs. She even sent me a box with a few wigs so I could see what different styles look like on me. Kathy took care of everything even billing my insurance, I am so grateful for the compassionate service I received from Wigs n More.
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November 2023 by Julie Heckmann
I brought my mom in to look for a wig, as her hair is fine. Our experience was just okay. To be fair, we have not visited other shops, for comparison. The wig selection seemed good but for a shop with that particular speciality, the experience could have been better. The shop is crammed. I would have liked for the woman who fitted my mom to offer some guidance. She seemed disinterested. Another woman who worked there was a bit syrupy and scripted, and, acknowledging that these things are subjective, she gushed over a wig that I felt didn’t flatter my mom, at all. We did purchase a wig and while I think it was the best that she tried, we found that the color was much different outside the shop. Due to poor lighting in the shop, what we thought was an ashy brown actually had a lot of red and blind tones. She’s trying to adjust to it and it’s not bad, but if you shop for a wig at this shop, be sure to ask to see your selection in the daylight before you buy.
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July 2023 by Cindy Bell
Great place if you need that stuff. People are wonderful that work there.
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June 2023 by Erin Kuhn
Great selection for wigs and mastectomy patients. All staff were so helpful and kind. They assisted me with trying on wigs, and I found a beautiful and affordable wig.
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June 2023 by Anju Varughese
I’m a breast cancer patient. Wigs N more upcharged my insurance company by $4000. Insurance company wasn’t paying, so now they’re charging me $5000. I never wore the wig, but they’re refusing to take back the wig. Horrible experience.
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February 2023 by Joann Kudla
Best place EVER !!! So kind careful and compassionate!!!!!! HIGHLYrecommend them !!!!! ❤️❤️❤️
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February 2023 by Çynthia Stevenson
First visit today. Carla assisted me with a bra after breast surgery. she could not have been more kind, understanding and knowledgeable! awkward situation, but she made me feel comfortable.
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August 2022 by Kristen Turner
I am envious of all of the good reviews that I’m reading and hope that my experience is a one off. I see a few similar reviews but I feel obligated to also write one. The selection and pricing looked great to me which is why I am leaving at least two stars. My experience was horrible yesterday. I called a few weeks ago and was told I needed to have an appointment. So I made one, took a vacation day from work, and drove an hour and a half to visit this boutique. I suffer from Alopecia Areata and have a severe case so my current topper is not going to cut it much longer. Was hoping to get some advice from the “Wig Experts” like their window says.I walked in prepared with all of my paperwork as well as any hairpieces that I own. I was looking for a 1:1 consultation to discuss my hair needs from a Wig Expert, so I thought it would be helpful to show the staff person what my current products are. I entered the store, walked around a bit and then was finally approached from a woman saying, “Do you need help with something?” I told her yes and that I have an appointment. She said okay and walked to a salon chair and just stood there waiting for me. No, “follow me this way” or anything. I finally figured out she was waiting for me and sat down. Mind you, I’ve never removed my hair piece in public and the seat I was sitting in is right in the middle of the store. I went ahead and removed it and she quickly put a net on my head, which was appreciated. I asked a lot of questions, told her what I was looking for and she was horribly curt with me. Answering questions in a tone that insinuated I should know the answer. If I knew the answer I wouldn’t be there, I would be shopping online and saving myself the gas money and vacation day.I told her that I was interested in a human hair full wig and she snarled back, “you’ll have to talk to “so and so.” She in no way offered to get that person. I imagine that was a very big loss of sale for the company considering the HH topper I had on cost $1,000’s. Okay so at this point I am only 10 minutes into my appointment and getting nowhere. Decided to look at clearance and get out as fast as I could. Ended up purchasing two net caps because they were comfortable. Asked another woman a question at the desk and she wasn’t helpful at all. Imagine she is who trained the woman I was working with. I left upset, angry, mortified and cried halfway home. It was a good lesson in how to treat people for my two sons that we were with me. FYI they sat in two seats quiet and behaved the entire time. I don’t leave reviews to just leave reviews, I leave them provide businesses feedback. I have been in the service industry for almost 20 years and feedback is critical to any business, if they want to keep their doors open.My suggestions:1. Create a comfortable private environment for your guests. They’ll appreciate it and come back.2. Train your staff in high level customer service. Provide an external source to come in and do some all team training, not whoever is doing it now. Continue to monitor staff and provide feedback to make them better.3. Provide sensitivity training. Your primary source of revenue, your customers, have incurable diseases such as cancer and autoimmune disease.4. Provide name tags. I had no idea this woman worked there and she never told me her name.
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July 2022 by Margie G. Morris
The owner and the fitter were two of the nicest women I’ve ever met. They were so kind to my 91 year old mother and we left with three great products. It was worth the drive. Thanks again ladies!
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July 2022 by Andie Z.
I have gone through WigsNMore twice now for my wig purchases. I chose them because they were in network with my insurance. I wasn't excited by their website but worked with them anyway because I didn't have a choice. That was the first time. The second time I used them was totally by choice because of how awesome their customer service is. I'm not local so it was all via phone calls and texts but they are responsive and friendly and so helpful. I was able to try on wigs and exchange the ones that didn't fit right or were the wrong color. They even have options not on their site because they work with multiple vendors. Thank you for all you do for those of us suffering with hair loss. I appreciate you!
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April 2022 by Steve Lamb
exceptional in their selection of wigs. But their caring staff was over the top in service and kindness.
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April 2022 by cheryl deak
Very nice and helpful but would like to see more of long styles of wigs
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April 2022 by Mary R
Very compassionate, understanding women who are pros at what they do!
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March 2022 by Nette Rick Rj Smith
The ladies will make you feel like a woman again! The bilateral mastectomy took that part away from me!!! They gave it back. So nice, so caring, so understanding!
