Firestone Complete Auto Care in Lebanon, PA has earned a strong reputation for reliable and friendly auto care. Customers appreciate the staff’s respectful, genuine, and honest approach, with many mentioning how the team goes above and beyond to help. In emergencies, the store stayed open to provide tire changes and extra services, demonstrating their commitment to customer needs. Even when customers arrive late or face unexpected issues, the staff is accommodating, offering to reschedule or provide quick repairs. The team is known for their excellent communication, keeping customers informed throughout the process and offering clear options for repairs. Several reviews highlight the honesty and integrity of the staff, with one story of a team member deciding to fix a power steering problem for free to help a customer in need, asking only for a future "pay it forward" gesture. The services offered include tire sales, oil changes, brake inspections, engine repairs, and addressing specific issues like fuel pumps and power steering. Customers feel confident trusting Firestone to keep their vehicles running smoothly and safely. Overall, the Lebanon location provides comprehensive auto care with a caring and professional team dedicated to customer satisfaction.
The staff was friendly and made me feel comfortable , and finished in a great amount of time
April 2024
The best experience I have had with a bad situation. The Firestone crew were Amazing!
April 2024
Highly recommend! As a woman going to get my car serviced can lbs so intimidating, but these guys were so nice and only did what I was there for without and hassling! They were extremely friendly and quick with my oil change, I will be back!!
