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December 2023 by Heather Bechtel
Okay where to begin. So my daughter took her car here to have all four new tires put on and an alignment. She then took it to the shop to have her inspection done. Well the mechanic says she'll need these things fixed ..and after that she'll need an alignment.- Left Front Strut Assembly- Left Front Wheel Bearing- Left front Inner Tie RodeNow mind you she already had the alignment done prior to having her inspection done. So now she has to take her car back to Firestone after her brother & pap fixed the above issues. Also the tech Devon was more worried about $150 spark plugs when her brother or pap could of put them on for far less. I advised her to never go back here again. And on top of it the tech calls her after we drop it off for the second alignment to ask exactly why they are doing another one. And all he could say was okay I was just wondering why. No sorry, no nothing. Then he also proceeded to tell her she needs something else done ? so I'm done with this place. When the 1st tech never mentioned anything wrong with her left wheel. Do better! And my daughter will not be returning.
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December 2023 by Smitty Smith
The group, much like thr group that took care of me in Abilene, TX, is extremely friendly, courteous, and, so far seem quite honest!! Jaidynn and Mike are awesome, but I don't believe I met the person that did the actual work on the vehicle. It may have been them as well.
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October 2023 by Rachel Uhler
I had taken my car to a nerby garage for a fuel issue. Was told a fuel pump needed to be replaced, after two days they still hadn’t touched it. I proceeded to call Firestone and explain the situation, I had it towed there, they were very upfront and honest with me from the start, informing me it may not get done till said day. They called me for a more detailed explanation of what was going on. Called back again and gave me my options. After discussing which option he had told me he will let me know when it was done. 4 hours later and I have my car back. Everyone I had encountered at this location was so respectful, and a blessing. Their communication skills were top notch. They had went above and beyond what I had expected. Thank you Lebanon Firestone you guys ROCK!
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October 2023 by Bad Luck
Quick service but not very good. Scratched and stained my wheels, did not remove old wheel weights.Service: Tires
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September 2023 by karissa robinson
I brought my car in with a power steering issue. They figured out the issue and told me the price. I was unable to pay the price and was asking if I could just drive it back home 45 mins away. They said it’s not safe tho. As I sat and tried to figure out a way to pay for it to get fixed, they decided to fix it for me and just ask me to pay it forward one day. They said they wouldn’t like to be stuck in the same situation so they wanted to help me. I appreciate them so much for helping me get back on the road safely.
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September 2023 by Cassie Jones
We were driving from Maine to NC and had broken down in NJ on our way home. We got a quick fix there that didn't get us too far. We landed close to Lebanon when we started experiencing issues again. It was a holiday and the shop would be closing in an hour and a half. Tommy so graciously took me and my four kids in. Worked passed closing time and personally went to pick up parts. He helped us find a hotel, dropped us off and even called on his day off to take us back to our fully repaired vehicle the next morning. It was an honest, good and fair shop with the most helpful workers. We will forever appreciate the kindness of Tommy and this shop for getting us home safely.
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July 2023 by Linda Duncan
It was a pretty good experience I had called and made an appointment and then had to call that day and change it to a later one which they were very accommodating of. It did take a little bit of time but that is partially because I had to get a drain plug replaced and also got two filters replaced which they did offer me the option of. It is a little expensive but overall I am satisfied with it I wouldn't say it's exceptional best experience of my life but it's definitely more than just good and I will probably be going here again I have gone here for several years to get most of my Automotive needs taken care of
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July 2023 by Ashley
Our serpentine belt broke, we were almost 2 hours from home with our 3 daughters. We called emergency roadside got the car towed there. We called them to see if they would be able to fix it they said no problem we have a belt on hand. We didn't get there until almost closing... Supervisor Tommy & his team were AMAZING! They stayed open late just to fix our vehicle so we could get our girls home! They were very efficient & had us out of there in no time! If there was a way for me to give these gentleman 10 stars I would!! HIGHLY RECOMMEND!
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July 2023 by Taylor Nornhold
Excellent service!! The gentlemen that helped me were very kind and helpful and replaced my tire quickly for me. Would recommend going here & will come back.Service: Tires
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May 2023 by Autumn Hoffman
I’m from RI and was in Lebanon for a basketball tournament when my car started acting funny. I was so worried I wouldn’t be able to drive eight hours back home but Firestone and its awesome crew saved the day!!!! I was able to get an appointment and they were so incredibly helpful. They went above and beyond!!! Super satisfied with the service and its awesome staff!!! Definitely recommend!
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March 2023 by Melody Durnay
I was in Lebanon over the weekend, 5.5 hrs from home. Got a very low tire but was able to make it to the gas station and then made it to Firestone. I got there 30 min before we they closed. The male individual (refuse to call him a man)refused to help me and my two daughters who were stranded. He wouldn't even go outside to look at it. I had to leave. I got down the street and it went flat. Lucky a real man was there and helped us put the spare on. That male individual who works for you should be fired if he doesn't want to do his job and thinks it's OK to leave 3 out of town females stranded. Zero out of 5 if I could!
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December 2022 by Julia Milanchus
Place empty of mechanics and store is bad shape. Too bad, used to love the smiles and a shop filled with mechanices.
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November 2022 by Steve Knepp
We made the appointment and told them my wife was dropping the car and shopping in the adjacent stores expecting they would roll the car in at some point while she was shopping. Nope. She came back 2 ½ hours later and her car wasn't even in yet. It was another hour before they got the car in. It would be easy to say next time we'll tell them she's waiting, but it's very likely there won’t be a next time.
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November 2022 by P Russell
Open on a Sunday, had the tire we needed to continue on our way, helped another passing out-of-state motorist with her concerns about her car, good rapport with local customer checking out, reasonable prices, professional, and overall great experience here when we had an emergency flat tire situation.
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August 2022 by Jen Soutar
Very nice front desk staff. Clean waiting area. Prompt service. Oil change completed in a little under an hour. My preferred shop! They also work with community events as they had a fundraiser car wash set up in the back for a local school. Making an appointment online was very easy, was confirmed the next day. I even found a coupon online and when I called to inquire they added it to my appointment for me so I didn’t have to remember to bring it with me.