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November 2023 by Delmer Stoltzfus
I've had Home Improvement install flooring in my house and bought building materials including windows, kitchen cabinets and a glass shower surround. Their sales team is knowledgeable and helpful, pricing fair, and have the kind of guys working for them that you can trust to work in your home.
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November 2023 by Paula Shumaker
Home Improvement Outlet installed the cabinets and countertops for our total kitchen renovation. The installer's work was impeccable, and he had a keen eye for detail. He was contentious, diligent and pleasant to be around. Shawn was easy to work with and responsive. From design consultation and installation, we couldn't be happier.
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November 2023 by Christopher Stansfield
We recently had our Master Bathroom demolished and rebuilt and it was an absolute pleasure to work with the Home Improvement team of professionals. From the initial consultation through installation to the final touches, everything was seamless.Here are some of the pros of working with this team: Luke had a great eye for understanding exactly what we wanted, guiding us in a direction that blended perfectly with our vision. Our installation experience was hassle-free, thanks to Jeremy, Bradly, and Cody who were courteous, knowledgeable and offered valuable suggestions during installation that led to perfection.As for the cons, there were none! In fact, when we had a concern about a cabinet, it was quickly addressed by the team.Overall, the experience was worth every penny we paid for the exceptional quality and service we received. We highly recommend Home Improvement for any remodeling project you may have.Thank you Home Improvement Team!Best wishes, Chris and Nikki(photos are pre-glass shower enclosure)
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September 2023 by AJ Rivera (GrApHiCsWaVe)
A+++ CUSTOMER SERVICE!!! You get such personable and professional service from the first time you enter the store to the very end when they wrap up your project. They provide constant follow up throughout the entire process. I was blown away by their installers Keith and his son Tristan. They were always on time and worked diligently to install our floors in a timely manner. They cleaned up at the end of each day and their workmanship was top notch! This company and their workers put the PRO in professional!!!
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August 2023 by Rebeca Jimenez
My husband and I decided to visit the store because of the great reviews. However, when we got there NOT even a soul came to us to greet us. Finally, we were able to speak with someone. He gave us his business card and provide some information. I reached by email a couple of days later. He replied two days after that. A design was given and I asked when could a visit the store to get an estimate. A few weeks has passed with no response. We ended up buying the cabinets from another company. Customer service is key for any successful business, and any good sales representative will know sales are impulsive. We were eager to buy with cash on hand. This business is not recommended.
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August 2023 by Tara Nagle
We ordered new storm doors the end of March. We only received them this past Monday. The doors are very overpriced for what they are. The customer service and communications throughout this process was terrible. If i called them, they would just make excuses. Not once did they call us to give us an update. They were given a large amount of cash for a down payment, that they had for months. Then our credit card was billed prior to receiving a final invoice for the completed job that we are not pleased with. In the past this was our go to for home improvements and repairs. Not anymore, we will need to look for a better business to deal with. Such a shame the quality of this company has deteriorated. Their main excuse for all the issues was COVID. My advice would be shop around, don’t rely on calling the company you have dealt with for years. We learned the hard way and now paid a lot of money for two doors we’re just ok with. Definitely not worth the price we paid. ?
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October 2022 by Kyle martin
Definitely recommend going here. They will help you find exactly what you need and make sure you get what you want and they will do it at a good price.
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July 2022 by Johnathan Schmidt
Picked up some paneling and other odds and Ends for my customer and was pleasantly surprised at what they had.
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June 2022 by Tim Hoffsmith
I am very pleased with the customer service here at Home Improvement Outlet. They gave us outstanding service on our first experience with their company. We showed up months ahead of the laminate flooring install and were sent home with samples. The room measurements were completed as scheduled. This company is very organized asking for matching paint two weeks in advance of the install for the molding. They came as scheduled for the install. Andrew was our installer and is very skilled! He was all about customer service. I highly recommend using this company for your next project!
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June 2022 by Josh Hoover
Very impressed with the counter top I purchased from Home Improvement! Shawn was very professional and great to work with. They also did an excellent install! I definitely recommend this company!!
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June 2022 by R V
Had a patio door replaced by Home Improvement Outlet. The contractor, Dwight, was wonderful. He was very professional and respected my home, cleaning up everything when he was finished. I am very pleased with the finished job.
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April 2022 by Sandra Hertzog
The staff is knowledgeable and friendly. We needed to replace backsplash and grout after removing a microwave. Even though they didn't do the original work, they were more than willing to help us order the tile and grout so we could pick it up same day. Great service nice people. We will be going there again.
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April 2022 by Angry Vic (AngryVic)
Just want to say these guys were awesome. We had a new countertop installed a few weeks ago.. and professionalism all around. Will use them for when we are ready to do our bathroom. Great job.
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March 2022 by Bonnie Beard
Very knowledgeable and personable customer service! Huge selection and prices were fantastic!
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February 2022 by Brenda Galbraith
Scott is a wonderful man. He is professional, knowledgeable, friendly and patient. We have been doing business with Home Improvement Outlet for several home projects and have been totally pleased with the staff and workmanship.
