-
December 2023 by Elliott H.
Called in with a short notice Adam and the staff were able to fit me in and get right to work. Even with an hour before closing.Very communicative and professional. Intentions to return with more work when necessary
-
November 2023 by Lauren Scott
I want to personally thank Adam and the team at Mavis for their exceptional customer service. I purchased tires from another location and they were more than happy to help me with my problem. All the employees were kind and courteous. I highly recommend them to my family and friends.
-
November 2023 by Travis Messenger
Just in and they repaired my tire free of charge. I will definitely be coming back again. Employees were very helpful and quick.
-
November 2023 by Vanesa Nye
Had some car issues on our way to Hershey Wednesday before Thanksgiving..."the death wobble" and it was violent...we drove to Mavis on Quentin Rd in Lebanon..We had our grandson with us...the team here were warm and welcoming and there was a play area for toddlers thank goodness. Evaluated our car gave us straight to the point feedback and guided us thru the process...car was ready Friday am as promised. Great place, great folks and we couldn't thank this team enough. If your on your way to Hershey and have any car issues...come here..
-
November 2023 by Lauren S
Found a nail in my tire before work. Was able to make a same day appointment & service was finished within the estimated time. Female manager was polite and professional.
-
November 2023 by J Cook
Short version: This shop, and the entire crew is amazing. Would and WILL recommend them to anyone in need of tires! And if there's a problem, they make it right!Detailed story:Low pressure sensor led me to find a nail in one of my tires. Headed to the Lebanon Mavis for quick repair. Tech says nail too close to sidewall. Time for new tires, anyway. He hooked me up with a set of Mavis A/S HTs which they had in stock in my size. Was late in the afternoon, and we needed an alignment, so left it overnite. After rubber and alignment, we were happily on the road home. Had a strange vibration at certain speeds. Took it back a couple days later for the lug check, and explained about the noise. Kayla took it out for a ride, and agreed, "This isn't right". They rechecked alignment, dropped and rebalanced all four wheels. Vibration and noise still there. Decided tires were defective. Suggested to change out to the Traction Controls, which we did the following Monday. Much better!Next day, while shopping, TPMS lights up. Figured it was a result of all the tires off/tires on activity over the past few days. I self check pressures and all were right at 35. And on the driver's front tire, staring me in the face, was a big ole screw. In my BRAND NEW TIRE! The new tire sticker hadn't even worn off yet. I wasn't even due for the 25 mile lug check yet!!! Back to Mavis. Kayla saw me coming in the front door, and met me at the door. Discovered the TPMS sensor in the same tire that had the screw had failed. (no possible link that I can think of, but had it not failed, I would never had noticed the screw...) Anyway, Kayla's team replaced the sensor, plugged the tire, and sent me on my way.Did I mention, they did not charge me extra for the second set of tires, nor the pressure sensor, nor all the additional labor they invested in this almost comical adventure. THEY MADE IT RIGHT.Go see them!
-
November 2023 by Eric Bomberger
Fantastic experience from the walk in the door. Kayla knew right away who I was and what I was there for. Adam was in and out of the shop area and was on the ball with what was going on. I was there for an oil change, but also wanted to check on tire replacement in about 6 months. She went over everything with me and was very informative about changing aspect ratio for availability. She showed me a few choices on the floor and even went in the stock room to bring out a tire to show me that was similar to the tire I would be getting as they did not have one on hand. Adam was very professional in explaining that it would be longer than expected as they were dealing with an emergency short handed employee situation in the shop. Honesty goes a LONG way with me as it is so hard to find these days especially when you are up front with me and don't wait to hear a complaint. Class act all around. I highly recommend this business if your vehicle needs attention.
-
November 2023 by Jay Burkos
Adam and the team at Mavis are absolutely fantastic. He took care of my wife's oil change and tire issue just like he was a family friend! I recommend that anyone needing service come to Mavis on Quentin Road in Lebanon and ask for Adam!
-
October 2023 by Richard NESBITT
The manager Kayla, is very professional and knowledgeable and courteous. She is the reason why I keep going back to Mavis tire in Lebanon service is outstanding. I arrived at 8 o’clock this morning. She took care of all four tires . I had a nail in one and all the other tires had low pressure. They took care of it, and I was on my way in under an hour. outstanding.!!!!!!
-
September 2023 by Jose Lopez
I’ve been here a few times and every time I had a bad experience. I was made fun of and talked downed to. Classic “ let’s make the most we can off these people” place as well. Do yourself a favor and find someplace else. I’m sure as **** never going back.
-
September 2023 by MaryAnn Yockey
It was Saturday afternoon when our tire blew. We were 3 hours from home and no way we'd make it. This shop was busy and I recognize it was an hour from closing time but they sent us away. Told us "good luck the shop across the street was busy too". If you're in the area please support Jack Williams Tire, the shop across the street. Their staff were more than happy to stay a few minutes late to ensure these travelers made it home safely.
-
September 2023 by Tiffany Houtz
Being the queen of running over anything possible to puncture my tire, my boyfriend took my tire here to be plugged Sunday morning as soon as they opened. Not only were they prompt and very friendly about doing it, they must have felt bad for this always happening because they didn’t even charge us. EXCEPTIONAL customer service. Highly recommended for all your tire needs!
-
September 2023 by Kim Jones
I recently had an 8" boat trailer tire replaced at another shop. Afterwards it started to slowly leak air. We were planning on taking it out in a couple of days and I just didn't trust filling it with air and hoping it would hold up til we got home. I called Mavis, Quentin Rd., Lebanon, Friday morning. They told me I could bring it in and they'd take a look at it. They told me that their machines do not handle tires that small, but they had some tricks up their sleeves and they've worked on all kinds and sizes of tires before. I took the tire in about two hours later. Was in and out in about 15 minutes. The other shop didn't use the right kind of valve stem. I was very pleased that they could find the problem, and even more pleased that they didn't even charge me! This was my second experience using this store. It will not be my last. Thanks guys!
-
August 2023 by Justin Root
I was taken very good care of by the Team at Mavis Discount Tires in Lebanon, PA. I brought the flat tire from my Ram 1500 in without an appointment and they had it fixed in less than 30 minutes from the time I'd arrived, even cleaning out the nasty Fix-a-Flat I'd been forced to use in order to get home the previous Sunday evening. I'd taken it to another garage that will remain nameless the day before and they didn't want to take the time to clean the sealer out, leaving me high and dry. Not these guys, they jumped right in and did the job with a smile.What impressed me most was how well the staff treated all of their customers while I was there. They spoke to them like people they genuinely cared about, not just customers they wanted money from, and seemed to really go above and beyond to give them what they needed at the best price they could offer.That kind of service provider / customer relationship is hard to find these days, so I hope they keep it going. Though I hope I won't need their services again anytime soon, they'll be my first choice if I do.
-
August 2023 by Robert Widmark
After hitting road debris, the technician found there was no damage to the engine area. He reattached the bottom cover and I was on my way within 30 minutes. Very good experience. I definitely will use this facility in the future.