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January 2024 by Crystal Goode
Twenty minute wait for two hot dogs and some fries. I’d still be waiting if I hadn’t said something. My hot dogs sat on the counter for fifteen minutes getting cold while everyone else got their order. There were six or eight people back there. No idea what the heck goes on at this store. Never had such a problem at a Sheetz. I’ll never come back to this one. Ridiculous.
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January 2024 by Gail
I like their sandwiches and lattes
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January 2024 by Scoop Dale
Order took 30 minutes at least
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January 2024 by John Gillen
A great place for even better
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December 2023 by Justin Kershner
20 MINUTES TO MAKE 2 HOT DOGS!? ARE YOU KIDDING ME!? I WATCHED 3 PEOPLE COME IN AFTER ME AND GET SERVED FIRST WHILE HAVING MASSIVE ORDERS WHILE I WAITED LITERALLY 20 MINUTES FOR 2 HOT DOGS. WHILE ALSO WATCHING WHAT I BELIEVE TO BE THE FOOD SERVICE MANAGER THROWING FILLED SAUCE CUPS AT THE EMPLOYEES AND LAUGHING. IF I COULD I WOULD GIVE A 0 STAR REVIEW. ABSOLUTELY UNACCEPTABLE BEHAVIOR AND SERVICE!!
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November 2023 by Melanie Schlesser
Patsy does a great job at customer service. She is very efficient and friendly.
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October 2023 by Linda Monroe
How can you not have cream for coffee at 7 a.m. ??
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October 2023 by Nathan Moyer
I was very exited to eat my sandwich that I ordered. I was met with an immense amount of displeasure when I found my delicious creation no where to be found. It was swapped with an another’s unpaid for creation. I think you can see why I am very upset. I would like some kind of compensation for this atrocious mistake. Thanks.
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September 2023 by corey mays
I would give more stars because the customer service was great. Brianna took good care of me. However the downfall was that it was raining and they didn't offer poncho nor umbrellas. This had me been confused being that Sheetz is a traveling pit stop of convenience. Other upset about the experience,...NO PLAYING CARDS?! These little things are what makes me lean more towards turkey hill and rutters??♂️
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August 2023 by Larissa Martin
Why would they get rid of tator tots. There breakfast can be better to and every time I get something fried there’s always a puddle of oil at the bottom of the bag. I’d rather wait a couple more minutes to let that drip off
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July 2023 by Samuel Alvarado Jr.
I would give this more stars but honestly the best customer service I received at this location was from a supervisor by the name of C-lee. However I have not seen him there for awhile. It’s unfortunate because he is a team builder, always has a smile on, never stops moving and always shows customer urgency. I just don’t feel that I GENUINELY get the same service from the rest of the crew. Hopefully he still works there. He’s a delight.
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July 2023 by Meagan Myers
I like sheetz for what they provide. However, I do not think that I will be attending this sheetz in Lebanon anymore. My last visit to this store really disturbed me. I overheard an employee, who I believe her name badge read Emily, going off with another employee and I specifically remembered the statement “I’m going to find a way to get him fired, no one likes him anyways.” If this is the culture being held here, then it is of no wonder why it is hard for them to maintain proper staffing to fulfill customer needs, at least when I visit in the night time. Day shift always seems to be properly staffed. Irregardless, I wouldn’t ,nor would I recommend anyone else take a job offer at this location. I’ll drive the extra 10 minutes to the palmyra location where the environment is a little less malicious . I only started coming back to this location again because a gentleman by the name of C-Lee made my experience a reason to want to come back. The store manager Donna does not have a welcoming presence at all, seems miserable and every time I come here, her and another manager or other team members are ALWAYS outside smoking cigarettes together…nowhere that I’ve worked will tolerate the only 2 managers on the shift going out to break together. Though I haven’t seen him at this location for awhile, I hope this culture amongst the team doesn’t push him away due to discomfort. C-Lee, Becca, and a young Spanish manager with a name that starts with AURI are my favorites at this location.
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July 2023 by Alyssa Schmerfeld
Ordered online said 5 min. I got there in 10 min. Paid, said wasn’t ready yet. Waited another 15 min. Just to have my food sitting on a shelf behind a bunch of boxes really disappointed. Food was cold when I got it.
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July 2023 by Ayden Yoder
I ordered a milkshake and I when I got it, it was completely warm. I noticed it instantly from just feeling the cup and drinking it was no better. You’d expect a lot more after paying $5.75 for a milkshake. Very disappointing.
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April 2023 by Natalie Pavlovec
Since I moved to Lebanon, I always go to this Sheetz. For gas, food, etc. The employees are extremely nice! And my food has always tasted wonderful. And I love the Pepsi slushies. Ever since Turkey Hill stopped using Coca Cola for their slushies and switched to a different brand (?) , I’ve gone to Sheetz. I’ve also worked for Sheetz for 7 years in the past, so I feel like I won’t ever stop shopping here.
