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September 2023 by Daria Randolph
Great service. Downsizing helped so much….immeasurable
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August 2023 by Cynthia Kohn
This is my second review. Stay away from this company. They gave me specific quotes. Charged higher. Tried to resolve over the phone. What a joke. Theives. I will be filing a formal complaint.
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June 2023 by John Lettieri
Cheaper than PODS and delivered on time. Nothing damaged during a cross country move. Impressive.
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June 2023 by Tony Lee
Friendly people and place Fast unloading
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February 2023 by Gretchen M
We moved from NC to PA. We had two deliveries. This all went as planned! Thank to Terrell in PA as we were working with a HOA with how long the container could be sitting. With his help we got it in the morning and picked up that evening!This is our second move with Pack Rat. I have recommended they to others. Thank you
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January 2023 by Tj
Scheduled Monday to have pod pick up on Friday. Got a call at 2:30 Thursday saying will be there in 10 min to pick it up which I didn’t have it emptied. They canceled my pick up for Friday because the weather is going to be cold. Which I get be safe for drivers but wait till later in the day. First off where they put the pod it was located in a very bad location the driver said it was ok. Blocking half the road very unsafe. He didn’t know how to drive it and put it in my driveway. I had one in there before. Supervisor called me Thursday very rude ignorant I just can’t believe he was yelling at me over the phone. I will never use them. Plus they drove it in my yard which the driver said they are not allowed to go in yard. This place is a mess. Don’t use them trust me
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January 2023 by Daniel Alicea
Amazing customer service, very accommodating keeping in mind the circumstances. Both in FL and PA sides. Highly recommend. (the delivery driver in Florida and the Delivery Manager in PA were amazing!!! Kudos?forgot their names)
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June 2022 by Eris Albino
They drove my stuff all the way to Washington without running into any problems. It’s hard to believe how easy of a process it was, and I’m so glad it was!
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February 2022 by Ariana Ariya
Absolutely the most professional experience I’ve had with a moving company. Seamless process from start to finish. The associate we spoke with gave us a reasonable quote—no hidden charges or anything like that. The moving guys were punctual, and they wasted no time loading our belongings on the vehicle, all while treating them with the utmost care.Overall I’m very happy with their service. I’d recommend them to anyone.
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February 2022 by Emily Goodman
Used the company for a local move and an out of state move. Both times everything was perfect. Delivery time and pick up worked well. Would highly recommend this company. This includes the entire work crew, starting with the person on the other end of the phone scheduling the appointments..
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February 2022 by Susan Oliver
Nice, clean pods. Took a couple extra days to arrive than expected, but they communicated with us to let us know the details every step of the way.
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December 2021 by Sara D.
I had a great, stress- free experience with 1-800-Pack-Rat! I moved from Pacifica, CA to Cleveland, OH. I used movers on my last big move, and I had such a terrible experience I swore I would never let anyone handle my belongings again, I still have some PTSD from my last move. 1-800-Pack Rat was a completely different experience for me. From the first call with Norm, to the very end of the move. I scheduled all my dates for delivery and pickup when I made my reservation. I called before to make sure they were coming, but every time I called the call taker was very professional and knew exactly what was going on. The POD was dropped off in a timely manner on my scheduled date and picked up in the same manner on the scheduled date. I found all the drivers to be very nice and professional as well. I will say make sure you have room for the truck to maneuver on your street or driveway, that is the only problem I can foresee. Pack Rat keeps your POD facing upright the entire move as they set the POD down with a hydraulic lift. So long as you can pack the inside of the POD well, your belongings should remain in perfect condition. I had the back of the POD packed tightly and tied down, while the end of the POD held bikes and outdoor stuff that was not tied down the best. When they dropped off the POD, it looked exactly as I had packed it, even things I thought may have shifted were still where I put them. Seriously, this was a stress-free move, I cannot compliment them enough! I honestly couldn't be happier with how this move went; it was an entirely different experience from when I tried movers. Let them explain how they charge your credit card, as they do break it up a little strangely. But I was charged exactly as they said I would be, three separate charges and three separate times, but it matched up with the quote they gave me at the beginning, I was not charged anything extra. They will absolutely be the first company I call should I have to do a long distance move again!
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October 2021 by Trey Butler
They quoted us 2100 dollars. Once they picked up our belongings they then charged us 2600 dollars. My wife talked to a woman on the phone eand explained that were given a quote for 2100. The Woman told my wife that they never quoted us that price even though we still have the email where they quoted us the 2100 price. She was rude and told us that we probably wouldn't get our money back. They were very unprofessional. I would not recommend.
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July 2021 by Arisai M.
I'm highly dissatisfied with my experience using Pack Rat for my cross-country move. I specifically chose Pack Rat (despite them not having the most competitive price) because they GUARANTEED me delivery of my valuables on my requested date. After confirming my delivery date I did not receive my container as promised and did not receive any correspondence from Pack Rat that my container would be late or delivery would be cancelled. After several discussions with Pack Rat's delivery team- I was told they could not give me a date/time my pod would be delivered and that a customer service agent would contact me- yet hasn't. I am still without my container and now out several hundred dollars (my paid permit for the container expired, I had to cancel my moving company since I have no belongings to move, and I took time off work to ensure I was available for the 24 hour delivery window pack rat gave me). Not only am I disappointed that my container has yet to be delivered, I'm astonished at Pack Rat's lack of urgency and horrendous customer service. This has been an extremely unorganized and stressful experience despite, Pack Rat claiming they make cross-country moves a, "stress-free experience" for their customers. Speaking to a competent individual that can provide me any useful information regarding my container being delivered is virtually impossible. You cannot reach anyone at their "24 hour customer service center" or even leave a message. I'd like Pack Rat to contact me immediately with a delivery date and inform me of how they plan to rectify this situation. I also urge potential movers to avoid using Pack Rat because this has been a terrible moving experience because of them.
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May 2021 by ger masnis
Very patient with all of my questions. I asked a thousand and one question from when the process began to the point where it ended. It was a long move and there were a couple of complications along the way, but we made it through just fine.
