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March 2024 by Kolbe Keiter
Pat went above and beyond to help an elderly friend with updating an account. Thank you for your help!
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February 2024 by Destiny Landis
He was great
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February 2024 by Ann Waibel
Christian was amazing. He thoroughly explained everything and transferred everything effectively. Great sales rep. Please ask for him.
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February 2024 by Spencer Dennis
We didn't know Verizon employed rock stars until we met Jonathan. My wife and I came into the Lehighton store for a simple, routine sim switch..which turned out to be anything other than simple or routine. Jonathan started on my issue at 745pm. Due to no fault of his own, Jonathan experienced some technical difficulties. Jonathan called for support and after speaking to various tech support agents for over TWO HOURS was finally able to rectify the situation. Jonathan remained cool, professional throughout. You're a rock star!! Thanks for your help. Got a customer for life.
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February 2024 by Nadine Dennis
My husbands phone broke so he called to use the insurance to get a replacement. This was not a break he caused the phone just turned off and would not work.today 2/22 he received his replacement phone (phone arrived about 530) We spent about an hour and 45 minutes on the phone trying to activate the phone no luck. we needed a new sim card so at 650 we climbed in the car and went to the verizon store in hometown that at 6:56 the door was locked.thankful we found that the lehighton store was open to 8 so we drove there arriving at 730. when we arrived there was one couple with 2 children and another couple with 1 child and there was 1 worker. He worked between the 2 the customers and told us he would get to us as soon as he could. At a few minutes before 8 he finished with one customer and started to help my husband. Now you would think that this is a simple SIM card to activate but heckno like everything verizon it was not so easy. Jonathan the best worker verizon could have worked with my husband and the other couple to fix the issue. the other remaining couple left about 830.jonathan was in the phone with verizon support in what i have dubbed the loop of hell! This wonderful man Jonathan helped us having to go through fraud departments and the back and forth of the absolutely worst customer service on the phone with Verizon. Jonathan stayed with us. It and we left there at 10:15 note the store closed at eight and this young man Until we had this fixed Verizon, you are lucky to have him. He deserves more than you’re probably paying don’t lose him because he is your bestTHANK YOU JONATHAN!
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February 2024 by Robert Richards
Verizon is so much better then Walmart coming here for now on was helped by jon
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February 2024 by Steve Marsh
My visit was excellent. The Person who helped me was Jon. He was excellent with his knowledge
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February 2024 by Low And Slow Jetta
10/10 experience. No haggle no hangups. Chris was extremely helpful
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February 2024 by Cindy Page
Overall the experience was excellent. We were helped by Jonathan and he was the best. He was truly an expert and a professional. He was also very personable. He was able to work around the screen issue on the phone and find a workaround that ensured all data was transferred to the new phone. Jonathan was truly exceptional. Thank you and I look forward to working with him again.
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February 2024 by Keith Drummond
Great service, John was polite and informative. I would recommend to others. Thanks
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February 2024 by Orlando Amorim
Jonathan did amazing. Got me a new phone from switching from prepaid
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February 2024 by Delbert hawk
Jonathan helped me transfer my data and walked me through how iphones work amazing
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February 2024 by Frances McAghon
I bought a charger Jonathan helped me get one
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February 2024 by Ben Schlegel
Christian was very helpful and knowledgeable.
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February 2024 by Timothy Page
Got Disney/netflix/walmart and 2 phones and 2 tablets and watch all on promos always good here with Jonathan very good at multi task