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November 2023 by Nicholas H.
It took two trips to tires + two trips to Ford. The fourth trip to this Ford quick Lane is the trip that got it fixed. The first two trips to tires plus and the first trip to Ford, (not the quick Lane), each time I told them the tire was out of balance I thought; and that I needed it to be taken off the rim, cleaned, re-balanced, and put back on the rim. Each time I was told either it was done or that it was another issue. None of the times it was actually done. The quick lane finally did it did it right and showed me a photo. Problem solved.The third trip, to Ford next door, they tried to convince me that my suspension was bad and that I need to spend almost $600. Quick Lane fixed the issue for $35.
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November 2023 by Dylan Sutton
Have been there twice in the last 2 weeks once for my spare car having axels put in and second for my wife's car getting Inspected. I was greeted by Anthony who was very friendly and professional. He was also very helpful walking me through the process of ordering the parts I needed and getting fit into their tight squedule. The work was done in a timely manner and im very happy. I will be bringing my truck in to be Inspected very shortly as well. Great customer service.
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November 2023 by Erik Knobl
Jared and his team are exceptional! I really appreciate all your guys help! Chris and Justin thanks for all your help! Go no other place for your car then here Jared and his team got your back! 5 stars isn't enough 10 out of 10?
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November 2023 by Mike B.
Went in fri to ti make an apt for mon and told them what tires i wanted. Was told tires would be there later that evening or on sat. Drop vehicle off monday morning before they open. Get 3 phone calls and a voicemail saying they forgot what tires i ordered. My tiers were never ordered like i was told. 4pm i ask if its done was told they arrived 30 mins ago and i was next in line to get them bring in. I had an apt why was my vehicle not brought in as soon as tires arrived to complete my job. Why was i informed of what was going in when i told them i needed it back asap but instead they had it all day and couldnt even finish the job. Employees dont care about customers who have apointments, lie and make excuses as to why they couldnt complete the job
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September 2023 by Hallie Hubbert
Stopped in looking to have brakes and rotors replaced. Was advised that there might be a wait due to only 2 guys being available that do breaks today. What a shock it was that within 10 mins my vehicle was on its way back to be serviced. The staff was pleasant, professional, and informative. The best part, they had a basket full of mini chocolate chip muffins to eat. My dealership quoted me a price which seemed extremely high, so I came here. The work was done in an hour and the price was significantly less than my dealership. Highly recommend this place!! Great experience!!
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August 2023 by ivan huriel ferrer
I did ask for a quote for a tire, since my tire is in a irrepairable zone. They couldn't even get the tire prices that I can choose from. I already waited for 2hrs since the beginning. So the guy said he will call back the next day, so I left.Now three days later he called back and said the tire is ordered and it was there. We didn't even talk about buying or ordering it. I'm just requesting for a quote and it might be a same size but it wasn't even same tread of the tire I need, since it seems like they aren't carrying the brand of tire I need. (My current 4tires are still almost new.) So it doesn't make any sense to me buying a tire that it wasn't the same tread, it is like having a adidas shoe on your left foot and a nike shoe on your right foot. I wasn't born yesterday to be fooled.I do not recommend this place probably they will rip you off if you aren't smart enough.
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July 2023 by liz PLUS
Convenient to drop off my car at night and pick it up the next day... thankfully as there have been no real big issues with it to keep it any longer than that. Fairly quick service and upfront service techs. Thanks for keeping my car safe!
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June 2023 by Joshua Phoebus
Such a great place to get your car serviced!You can make an appointment, but even without an appointment, they’ll get you on the schedule and in and out in a reasonable amount of time.The staff is honest when it comes to recommending repair work and won’t try to pressure you into expensive repairs you don’t need.They’re upfront with their pricing and give you a detailed receipt upon checkout so you understand your bill.It’s the only place I take my car here in the area.
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June 2023 by BJS
Everyone is very friendly at this Quick Lane garage/ shop, which is also owned by LB Smith of Lemoyne. The shop employee provided me with accurate info when I called them about their services & pricing and they didn't try rushing me off the phone or seem irritated with providing the info as many other garages do when you call in advance... I had my car Inspected here, rather than at LB Smith's primary shop this time because Quick Lane is open Saturdays and that's a huge plus, and this shop doesn't require an appt (they take walk-ins), as the main LB Smith shop does require an appointment. And at the time my car inspection had run out the previous month that I hadn't noticed until a few days before taking it into Quick Lane. I was extremely impressed with their customer service both on the phone and in person (wish I could remember the young lady's name & her trainer that assisted me to give them a shot out for friendliness & great customer service, as she was still fairly new there when I was there in April), their pricing is fair/reasonable, they offered to give my car a bath after completing the work/inspection ? which I was extremely grateful for since I don't make it to the car wash often these days, and they offered to send an employee from their shop in 1 of their company vehicles to pick me up and take me back to their garage (free of charge) to get my car when I had called informing them that I was unsure if I could pick my car up that day when it was finished due to a scheduling conflict with the person that was initially going to take me to pick it up. Furthermore, Quick Lane techs/ mechanics didn't pressure me to have additional work done there to increase my bill as many other garages would do saying that it was necessary maintenance to make more money off of the customer, and they are one of those garages that provide an exempt emissions option & sticker when doing the state inspection if the car is eligible for it for a small fee, and the pricing I was quoted on the phone is what I was charged.FYI: This was the 3rd year in a row (initially due to the pandemic and their location in Lemoyne only a mile from where I live) that I went to an LB Smith owned business to have my inspection & emissions test done if needed and I was impressed by the clean & friendly atmosphere with a comfortable waiting area if you choose to wait while they complete the work on your car (considering it's a vehicle garage/shop), the great customer service & warm welcome each time, the fair pricing, and the vehicle services that they provide! Before 2020, I had taken my car to the same Chevy dealership where I bought my last few cars (all Chevy cars) for 15+ years either at their Hershey or Lebanon location because I was always impressed with their services too but it was an inconvenience to drive that far each time I wanted to get my routine oil change, maintenance, or repairs done. Whereas Quick Lane & LB Smith is approximately 1 mile from me. Unless something happens to change my mind in the future, I'll continue to go to LB Smith Garage or their Quick Lane Garage (as I love the flexibility Quick Lane has with walk-in appts and Saturday hours) for not only routine work (oil change, tire rotation, new tires when needed, & inspections) but for any future mechanical problems my vehicle may have as well... Thank you, Quick Lane employees for the great service you provided me with in April when inspecting my car❣️
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June 2023 by Andrew Zambell
They don't honor appointments.I made an appointment for 9:30am and dropped my truck off at 8:30am. When asked when I needed it back by, I said by the end of the day and was told to come back by 5:45pm because they close at 6:00pm which was fine, at the time.It turned out I unexpectedly needed my truck back by 5:00-5:15pm. I texted them at 4:26 pm asking if it was done but got no response. I went back at about 4:45pm and was told I was next, which wouldn't work for me now, so I took my truck and left.I did say by the end of the day but the end of the day was only an hour away. They had my truck for about 8 hours (7 hours after my scheduled appointment) and didn't do anything with it. I guess I learned my lesson, which is just lie and say I need it back ASAP. That's the only way they'll honor appointments it seems. Very disappointed and I won't go back.
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May 2023 by Brian Plank
Awesome people to work with fixed a complicated problem with my Mazda Miata.
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May 2023 by Dale B
They always provide excellent promt service with diligent attention to specific needs. They have friendly knowledgeable staff. I had a unique request/problem and service manager Bob Youkers went out of his way to accommodate me. He is top notch!!!
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May 2023 by Dale Brumbach
They always provide excellent promt service with diligent attention to specific needs. They have friendly knowledgeable staff. I had a unique request/problem and service manager Bob Youkers went out of his way to accommodate me. He is top notch!!!
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February 2023 by Frank R.
Always the best service with a friendly attitude. The costs of work is always correct and the work is always top notch.
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January 2023 by Glenn Rider
Had my inspection done here very good costumer service but high prices but they got it done for me
